Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
Written by the business, not verified by us.
Is BuyBrakes.com legit?
BuyBrakes.com (www.buybrakes.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 31% give 1 star; The business has replied to 38% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-31.
Honestly I have had nothing but good things to say about this company. It took me I don’t know how long to find the correct parts based on the shop who installed my kits. I called Brembo they recommend this company and since then it’s been awesome. I’ve been dealing with Adam. The guy does an thorough and in-depth look at making sure I get the right parts. Yes shipping can be delayed due to this new fun world we’re living in but that’s not their fault. If there’s an issue all I do is text or call them and they hunt it down ASAP and try to find the best way to resolve it. In what they can control they do a great job at it. For all the stuff that’s out of their hands, people shouldn’t be bashing on them for it.
Awesome job guys 👍 keep the good customer service going, hard to find a company like that now a days.
Great response team from the texts very fast responding and great help got my order situated within 10 mins @edgar needs a raise he’s a big help -Edgar Esparza sales rep I’d 299
Wanted to thank the team at buy brakes especially Edgar for helping me out and providing amazing customer service. There was a mixup in my order and Edgar and his colleagues saw that they make things right and that at the end of the day that is super important in business. Would recommend the site to anyone!
Spoke with 2 different sales associates, both were helpful in advising the best options for pads and rotors based off of my vehicle type and driving style. Will be returning for a third order...
I told Edgar 299 what I needed. he provided me with a
Link to put the rears pads on my cart and was very cool dude. Also saved me money thx bro now I just wait until I get them and give other review
Reply from BuyBrakes.com2021-12-21
Fantastic to hear Isaac about the terrific service you received at BuyBrakes.com and our Brake Expert Edgar!
Thank You,
Edgar Esparza quickly reviewed my request and sent me the information regarding new rotors for my 2017 Jaguar F-Pace. I appreciate him taking the time to get that out so quickly.
Unfortunately the rear rotors are on back order and 5+ weeks out and those are needed immediately if not sooner. I will see if possibly someone else has them and if not will definitely contact BuyBrakes again.
Thank you and Merry Christmas.
Reply from BuyBrakes.com2021-12-21
Fantastic to hear Dan about the thorough and detailed Q&A and service you received at BuyBrakes.com and our Brake Expert Edgar!
Edgar was the service representative, helped me find replacement product within minutes. Very grateful for the customer service provided and will recommend BuyBrakes business to friends and family! Thanks!
Very few sales agents deliver what they say they will. Edgar promised his products will be delivered on Tuesday December 14th. I am happy to say he was right. This is during Holiday Season. I am impressed. I had been searching for the Brake Calipers and could not believe it when Edgar said he could get the parts.
Excellent Service.
Reply from BuyBrakes.com2021-12-21
Fantastic to hear Angie about the terrific service and follow up you received at BuyBrakes.com and our Brake Expert Edgar as he dug deep to find you the correct calipers! He's a passionate truck enthusiast and likes building responsive machines as well!
Edgar Esparza helped me locate the matching rear rotors and pads for my truck. They were not listed on the site. It only took a few minutes and I was on my way, great job!
really help full thank you to my sale rep 299 edgar
Reply from BuyBrakes.com2021-12-21
Fantastic to hear Alim regarding the terrific service you received at BuyBrakes.com and our Brake Expert Edgar! He always enjoys a deep conversation regarding brake and suspension upgrades. He's got vast experience in doing his own truck and off-road builds too.
Paid for my order nine days ago and still hasn't shipped.
Paid for my order nine days ago. Still no tracking number. From their website. "Shipping Information & Order Status" "Will you provide tracking information?"
"Tracking numbers are sent after your order has processed and shipped. Tracking numbers are not sent during order confirmation. Please check your spam folder if you are expecting a tracking number and haven't received it. Please allow 24-48 hours to receive a tracking number."
24-48 hours from when? It's like a be back in ten minutes sign on a locked up store. Won't be purchasing from this company again.
Reply from BuyBrakes.com2021-12-06
Can you ring me directly so I can review your order? We want your experience to be a great one! I'll be able to dig into part or order status.
Please ring me!
Founder, BuyBrakes.com
John Butler
888-257-7149 ext 459
Great customer service and good product explanation
Reply from BuyBrakes.com2021-12-21
Fantastic to hear Marcos about the terrific service you received at BuyBrakes.com. We actually enjoy a good phone conversation that includes helps guide our customers to the best brake pad and brake rotor components that are best suited to meet their driving style and vehicle needs. -JB
waited 2 weeks and never received parts, when i called they told me that they only had the front brakes and had no information on the rear. No notice or anything, good thing i called
Reply from BuyBrakes.com2021-12-01
Call me direct please. I'd like to jump in and find out more detail. The supply chain on auto parts is certainly constrained right now, but there are often alternative choices and I can help with that.
We want to earn your 5 star review rating. I'll need your order number when you ring.
Happy to help, ring me when you can or leave a message!
Founder, BuyBrakes.com
John Butler
888-257-7149
I would give zero stars if I could, I bought brake parts they were supposedly heavy duty, they warped in 3000 miles and could not get any help from BuyBrakes.com
Reply from BuyBrakes.com2021-11-10
Looks like your order was delivered back in December 2020. Only 3K miles? I also reviewed your order notes and didn't see that you had talked to anyone here. Do you rotors measure via dial indicator that they move the needle .002 inches? Or, is there pad material that has coagulated onto your rotors? Sounds like we need to go deep.
I'm always happy to have a discussion about products that customers purchase that don't meet their expectations.
You can call me anytime, always happy to have discussions to improve the experience.
Founder, BuyBrakes.com
John Butler
888-257-7149
Horrible, non-existent customer servicing. Website is setup like $hit and over 3 weeks after order was placed NO ONE responded to my numerous calls, voicemails, texts and emails.
LESS THAN ONE STAR DESRVED. Awful. Avoid at all costs!!!!! The "good reviews" are clearly BS.
Reply from BuyBrakes.com2021-11-10
P-Dizzle. There is no record of the last name Dizzle in our customer records. I need your order number and/or last name so I can dig into this.
Call me direct, I'm always happy to have a discussion about products that customers purchase that don't meet their expectations.
Founder, BuyBrakes.com
John Butler
888-257-7149
I drive an Audi RS7 (2018) and I spent a lot of time researching front brake parts after getting a crazy number from the Audi dealer.
I checked a few online retailers and was confused.
John and his staff answered all of my questions and recommended a complete parts listing so I can have the brakes installed at my local repair shop.
Thanks again guys!
Reply from BuyBrakes.com2021-12-21
Ron- It's always a bonus when we can save our clients $ Hundreds of dollars on a pair of ultra-high quality rotors compared to their local Audi dealership. To top that off with the fact that these were two-piece rotors capable of both daily driving or track work... AND weighed 4 pounds less per rotor makes the product even better and your vehicle quicker because you've reduced unsprung weight and rotational mass! That's the best type of weight reduction possible!
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