Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
Written by the business, not verified by us.
Is BuyBrakes.com legit?
BuyBrakes.com (www.buybrakes.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 31% give 1 star; The business has replied to 38% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-31.
Best customer service i’ve experienced from a company from an employee named John
I needed some assistance in purchasing the correct brake pads for my 2016 BMW 340i due to there being so many options for my vehicle depending on trim levels. I spoke with an individual named John and received the best customer service someone can provide. He was very thorough in making sure he got me the correct pads. He explained everything with extreme detail in regard to pros and cons and comparisons between products. He also answered all my questions in full detail leaving me with no doubt with my decision. If you’re having trouble finding a part or have questions I would call the company and request John. He will ensure all your questions are answered and choose what is right for you and help you place your order as well. Company offers a ton of options and brands in regards to brake products I would give them 5/5 stars on product options as well as 5/5 stars in regard to customer service. Another great perk is this company offers first responder discounts. Thanks a lot John
Reply from BuyBrakes.com2023-12-07
We might be one of the last of the brake specialists that will still have a deep-conversation over the phone regarding brakes, what's best based on driving style and environment. It's a specialized knowledge for sure, but thanks for noticing!!! Very kind.
Being a Veteran-Owned business, we appreciate the opportunity even more and you being an active duty "first-responder" we certainly respect your "Daily Call to Duty to Protect and Serve." All that is to say, mutual respect! Once again, thank you for the kind words! -JB (Founder, BuyBrakes.com)
Poor Customer service. Selected make, model, year on website. However the brake pads I received did not fit the OEM as their website is not program to be aware that the S-line model (has a different brake configuration). since it is over 30 days they would not accept my return.
-Additionally their website says 4.8 stars however i could not leave a review on their website nor was their a link to do so in my order confirmation.
First off I just want to say, I'm not a person that likes to bad mouth anybody. But I don't like being played like a fool. I had a pin stick on my front drives side and ate the rotor. So I found this company on line and said they were veteran owned.
And I like to help my brothers and sisters so I called. I spoke with John who was very knowledgeable and he asked me were I lived so I would buy the right ones for the atmosphere for corrosion. So he talked me into buying Dynamic Friction and told me they were zinc coated. Now mind you I'm replacing power stop zinc coated rotors that have been on my car for 4 years. Ordered on July 20th 2023 and it's October 19th 2023 and they are rusted worse than the back ones that have been on my car for 4 years.
So I called and got someone on the phone and explained everything to him. He gave me the part numbers. Then all of a sudden couldn't hear me and said to me. He was hanging up to call back. So I did right away. Wouldn't you know I couldn't get anyone. So I kept calling and finally someone answered. Had to explain everything again and wait on the phone forever.
Only to tell me she couldn't find John and the coating isn't covered. If I would have known their customer service was like this I never would have done business with them.
I work hard for my money. And it's sad that a veteran owned company would treat people that put great faith in them this way.
Sad to say but I will never do business with them again unless this is rectified.
Please do yourself a favor and read the fine print for returns. 20% restocking fee and customer is responsible for shipping cost on returns. Return process is lengthy and complicated. Will not be using this site again.
Ordered on the 25th and item was in stock. Still no shipping called on the 2nd "we'll call you back. The 5th again "we'll call you back, 6th we'll call you back and miraculously it got labeled that night, sent out next day and maybe I'll see it on the 12th
Worst Customer Service, I have ever experienced. I could not recommend these guys ever unfortunately. Hassled me over not Specifying the vehicle in which the parts were for which is none of their business honestly. Then continued Delaying the order past the shipping time, in response to not telling them what they were for. Do not Order from these Thieves. They wont issue a refund after you have cancelled your order either!
To whom it may concern; Buy a set of discs with pads. The pads bring pin to keep the pads separate from the disc. When I go to install the pins,,,, the pads do not have the holes to put them,,, also the pads in just two days were full of black carbon. I got rid of the pads and tried to find a solution by sending several emails to the seller and they tell me they can't do anything. That's not good service,,, think about it if you're going to shop at buybrakes.com
John's knowledge and awareness made the process smooth for choosing the right brakes for my vehicle. I would refer anyone whom is interested in getting quality brakes for their car to buybrakes.com.
How do you know all teh positive reviews are fake? Because they say they talked to someone and they never answer their phone. No, John will never follow up with you or anyone.
They ship whenever they want and outright lie to you. They say process in one day and state ship dates when they don't adhere anything close to those dates.
Then you can call and wait 15-20 min just to get a recording.
DISGUSTING COMPANY!!
So John sees teh bad review and answers and all he has is excuse after excuse after excuse. Problem is I didnt just call on Friday.
NO, you didnt ship on teh day I ORDERED YOU CREATED A LABEL. UPS confirms it wasn't actually shipped till days later.
All this Company had to do was own their mistake and apologize but it comes here direct from there owner who has sent me 3page texts blaming riots and fires for shipping delays??? WHAT?
Its easy you creat a label to make it look like you are shipping on time but don't. You post on your site teh days I will receive my package and didnt even ship till that day. Actually according to your site if I ordered on the day I called it would be at my home Faster than ordering days earlier so YOUR SITE IS WRONG.
Then he lies and says they did send shipping email when they didnt till 1 minute after I called.
In all fairness they did finally answer the phone AFTER 3 20 minute calls of being on hold but wait she hung up on me!!!
Could you imagine teh owner of a Co taking the time to text and have zero info on the issue and just make things up? How about I AM SORRY WE SCREWED UP AND LET ME TRY AND MNAKE IT RIGHT??????
BELOW IS STRAIGHT FROM UPS. I PLACED MY ORDER ON 4/4. YOUR SITE DOESNT SAY ONE DAY SHIPPING BUT IT STATES THE DAY YOUR ITEMS WILL ARRIVE BY AND YOU DIDNT SHIP TILL THAT DATE!!!!
KEEP SHOWING HOW RIGHT I AM!! THANKS JOHN
Times shown are in Local Time ChangeTime Zone
04/07/2023
4:14 A.M. On the Way
Los Angeles, CA, United States
04/06/2023
7:02 P.M. Label Created
United States
Reply from BuyBrakes.com2023-04-07
Well, here I am at 3:38pm on Good Friday afternoon and the staff is gone for the rest of the weekend but here I am responding to your post via Trustpilot that came in 30 minutes ago. So, it's me... John, here at BuyBrakes.com, ready to help. I'll be here for a couple more hours. To reach me direct, hit 888-257-7149 and I'll get you back to the happy state if at all possible. You do have to realize that all the warehouses are closed over the Easter weekend, so an order can't ship 'till Monday, but ring me about the sku you need or any issue you want me to dig into. -JB
Ok, looking further into this specific order:
Brian,
It's Good Friday, one of the rare afternoons the staff gets to leave early.
Not a great day for an execution of the staff for our lack of quick-enough response.
But, before you nail everyone to the cross, here's the shipping info in depth....
In any event, Package number one was shipped on 4/5/23 the very day you ordered it.
Tracking Number
1Z7454530398680884
Service
UPS Ground
Weight
6.20 LBS
Shipment Category
Package
Shipped / Billed On
04/05/2023
Package number two was shipped out on 4/6/2023 the very next day your ordered it.
Tracking Number
1Z4E1A320348251129
Service
UPS Ground
Weight
1.00 LBS
Shipment Category
Package
Shipped / Billed On
04/06/2023
Regading our website's shipping information, where on here does it say "one day to ship" ?
https://www.buybrakes.com/shipping
Best for now,
John Butler
BuyBrakes.com
The customer service by John was unmatched by any company that I have ever used online before. I never submit reviews but he and buybrakes.com are top notch and I’m willing to take the 5 minutes to submit this review.
I attempted to call customer service to ask a question about my recent purchase, however before they could answer I was able to figure out a solution to my problem on my own. Even though I was unable to speak with somebody, John was willing to follow up with a text making sure that I no longer needed assistance and offered help along with his personal extension, links to their site, and resources of where I could get it further assistance. 11/10, I will recommend this company to anyone!
I had the privilege of working with a rep named John, and it was refreshing to say the least. I really hope he sees this so I can thank him personally.
This guy knows his business like everyone should. You don’t wind up with some mush-mouth on the other end of your call who lives half way across the globe and greets you with some made up name.
This is a guy who will tell you honestly what he can and can’t do. John is a guy that goes into detail about your specific needs/wants, your price range, the why’s and how’s of what is best for your application, and how to to squeeze every bit of performance from your personal budget.
I was looking at brake kits for my “Big Turbo” F150 Ecoboost from a few different manufacturers, the typical cross-drilled and slotted stuff you see in online catalogs like American Truck, Jegs, etc…this is a 4x4 truck that weighs 6,000 lbs and does a 13 second 1/4 mile.…John educated me on more than I knew as a mechanic of 30 years, and the owner of 47 modified cars in my lifetime.
Thanks for the time you took with me on my brake setup and order yesterday.
My boss took a look at your site and couldn’t believe he’d never come across it; idk how we’ve missed it before! We’ll definitely be calling you in the future for the high end brake conversions and repairs that we get about 1-2x/month. We’ve done an Audi s8 v10, a 10- second BMW M6 , a C63 AMG, and an 85 Jaguar xj6 with a supercharged SBC conversion in the last year, and all we knew to do was go with Wilwood and Brembo….I can tell anyone reading this that there’s better options here for less coin.
I personally put a sticker on my windshield of every company I’ve had great experience with….you have one you can throw in the box for me to put on my truck?
Thanks again for all your time. I know it was a long time to spend for a pretty small sale, and I appreciate your knowledge and passion for the industry. It’s something you don’t run across very often these days.
Thanks again,
Jimmy Diamond
I’ve been using buybrakes.com for years now on all my sports cars and when I tell you it has always been the best experience and Adam has always been there to help me out throughout all the years always giving me the best experience and knowledge to get me the right stuff and always being the most respectful person making me feel more as a friend then just a customer. I have never shopped on any other car parts site or most places in general that makes buying anything as easy as Adam does and I will continue to be a returning customer for years to come and so has all my friends and people I’ve met also using the site by far the best and no one can compete. If you need any help ask for Adam he is the best.
Let me tell you about Buybrakes .com, They are Awesome
Let me tell you about Buybrakes.com, I was looking for a unique Brake kit that was not avaliable anywhere. They walked me thru step by step and got exactly what I needed and at a Great Price, FAST. Thanks Mr.John
Jeff at buy brakes was very helpful in navigating the warranty service of EBC ROTORS i purchased! He expedited my warranty process to ebc directly and even facilitated the replacement parts shipment.
Jeff was technically well versed in the subject and had good input requesting me to take runout measurements on bearing components to ensure they were not the fault of the issue.
Steve at buy brakes and Jeff at ebc worked out all the details and turned around a solution within 1business day!
Good day to all
I am Colonel Scolaro
I have done many upgrades to my cars over the years.
I never and I mean never was so pleased with an upgrade like this
I recently purchased a set of ceramic brake pads and rotors from this company.
We all know that the C 8 corvette brakes leave so much dust that you spend more time cleaning the wheels than washing it and more often.
Let me tell you this setup is top of the market. You will not ever be disappointed EVER !!!
NO DUST AT ALL CLEAN AND STOPS ON A DIME !!!!!!!
ASK FOR JOHN HE LOOK UP EVERYTHING ON THE CAR.
JUST FOR YOUR INFORMATION THE CAR IS A 2023 LT3 Z51 HTC
Thanks to John and the staff
Colonel Scolaro
I am upgrading my review, because of the customer service I received. I am wanting to get away from using Amazon, because it seems to be a storefront for China...at least to me. Anyway, I placed an order on Feb 22nd for 2 brake kits that were noted as "in-stock". The status never changed and stated "Getting Ready to Ship. On 2-27, I called the 702 number and after about 5 minutes on hold, to my excitement, a customer service rep answered. She was very polite, but said the order had no tracking number yet, and she would check with the "processing department". I asked when to expect a return call or text, and she said within 1 business day. My order was promptly shipped after speaking with them. Part of my initial negative feedback was due to me contacting them outside of business hours, so It was not proper for me to be upset about that. I feel the website and ordering experience was great; however, I feel the processing and shipping needs improvement, but they were customer oriented, which makes all the difference.
I ordered brake pads for my BMW M235i and huge to Adam Hume from sales for helping me to choose the right pads. Initially I ordered the wrong pads, but he noticed it and reached out to help with the order. Great service and awesome prices!
I spoke with John on the phone and he verified the items I ordered were the correct parts before placing the order, He was very knowledgeable about parts and specifications. Thank you John!
Order a rotor and pad set. Got charged and got an email confirming order. 2 days pass and no email update or anything updated online about shipping or tracking. Even though the estimated delivery time was on their site as the 10th. I call on the 9th to follow up. They said everything is in stock and would check why it hasn’t been shipped. The rep said I would get a call back that day with an update. 2 more days go buy .. no call no email no nothing. I call back in on the 11th to be told that some of the pads are now out of stock. They offered to substitute a 40$ pad in place of the 90$ pads. Then I could wait 7 more days to receive something that was told to me to be coming tomorrow. I expressed the urgency to them on the first call how the car wasn't word worth until the parts were received. This didn’t concern them they never not once updated me or told me they were out of stock, until I called in to check for myself mean while my wife has no car due to this delay. I would not at all recommend this place. Bad communication and lies.
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