Price and hopefully service
Reply from CARiD.com2026-08-06
Dear Anthony, We appreciate your feedback on our pricing and we are committed to providing excellent service. Sincerely, Consumer Relations
About CARiD.com
Data updated- Website
- www.carid.com
- Category
- Vehicles & Transportation
- Location
- United States · Cranbury
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 92% (35/38)
Do you own CARiD.com? Claim this profile for free and start replying to reviews.
Is CARiD.com legit?
CARiD.com (www.carid.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
Assistance via Chat
Assistance via Chat Assistance via chat during order process was very helpful & greatly appreciated. Thanks!
Reply from CARiD.com2026-08-06
Dear Caliber, We are so pleased to hear that our chat assistance was helpful and appreciated during your order process. Thank you for your kind words! Sincerely, Consumer Relations
Always had quick and easy transactions…
Always had quick and easy transactions on this site and recommended it to other people
Reply from CARiD.com2026-08-06
Dear Christopher, We appreciate your positive feedback! We're so glad you've always had quick and easy transactions on our site, and we truly appreciate you recommending us to others. Sincerely, Consumer Relations
Easy to place order had the product…
Easy to place order had the product that I was looking for, and I can’t say that about all the other places I looked at before I came to you folks.
Reply from CARiD.com2026-08-06
Dear Ernest, We're so happy to hear that you found the product you were looking for and that placing your order was easy. We appreciate you choosing us after looking elsewhere! Sincerely, Consumer Relations
The communication was outstanding
The communication was outstanding. Kudos to Mariia and Team!!
Reply from CARiD.com2026-08-06
Dear George, We're so pleased to hear that our communication was outstanding. We appreciate you acknowledging the great work of our team! Sincerely, Consumer Relations
Had answers for all my questions
Reply from CARiD.com2026-08-06
Dear Ray, We're so glad we could answer all your questions. Thank you for your wonderful feedback! Sincerely, Consumer Relations
Delivery was faster and easy to order
Delivery was faster and easy to order. It’s just what I respected.
Reply from CARiD.com2026-08-06
Dear Andres, We appreciate your positive feedback! We are so happy that the delivery was fast and that ordering was easy for you. Thank you for your review. Sincerely, Consumer Relations
Packaged without Care
Item was not even fully wrapped or boxed for shipment and there is lot of dents in the steel and scratches on the powder coat finish. Looks like a heavily used item.
Reply from CARiD.com2026-08-04
Dear Stephen, Thank you for your feedback. All packages are inspected by the warehouse quality control teams before shipment and are also checked by the carrier during pickup. While we work with trusted suppliers and reliable shipping carriers, damage can unfortunately occur during transit, which is beyond our direct control. We do, however, report and address all such issues with both our warehouse partners and the carriers. We're currently processing your damage claim using the photos you submitted through our self-service tool. We'll keep you updated throughout the review process and contact you as soon as we have an update. Thank you for your patience while we work to resolve this. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations
Shipping is ridiculous
You should tell the customer the price of shipping before processing a payment. I was wanting to purchase headlights and taillights package for $300 and shipping was $400 but wasn’t told that before my payment was processed.
Reply from CARiD.com2026-08-04
Dear Cesar, Thank you for your feedback. Shipping charges are based on several factors, including the size and weight of the item, the delivery distance, carrier rates, and the shipping location. Since products ship from different warehouse locations, shipping costs can vary from one order to another. We thank you for bringing this case to our attention and will certainly look into shipping calculation for the bundle purchased. As for now, we're working on the cancellation for the order as per your original self-service request. We will keep you posted on the updates. Overall, all our regularly shipping rates are revised real-time to stay competitive as possible while meeting and exceeding the established standards across the rapidly evolving automotive industry. We appreciate your feedback and will be sure to share it with our team. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations
Great customer service and communication
I emailed to inquire about an item and received a prompt response with the information I was looking for. I even received a link straight to the product. Customer service was great.
Reply from CARiD.com2026-08-04
Dear Raul, We're so glad to hear that your inquiry was met with a prompt and helpful response, and that you found our customer service to be great. We appreciate your positive feedback! Sincerely, Consumer Relations
CARiD makes it easy to place orders and…
CARiD makes it easy to place orders and they have great prices.
Reply from CARiD.com2026-08-04
Dear Mike, We appreciate your positive feedback! We are so happy that placing orders was easy for you and that you found our prices great. Thank you! Sincerely, Consumer Relations
Garbage and a joke
I wish I could have gave them higher. Here is why they got one star. Nothing personal just to me, lack of good resources. I order from them before years ago and had great results. And fast shipping. But this time sucked. I placed an order. A high price order at that. It took my SEVEN business days to receive a notification saying a package label was created. The label was created in NJ( Their hub for processing) but the items shipped from California( manufacturing facility) which took additional five days to arrive to me. That’s a total of 18 Calendar days from order placed, to me getting to me. Once the items arrived to me and I took it to the local tire shop to have them installed and programmed with the TPMS sensors. On installation the tech found that the TPMS were wrong. Due to the size of the wheels and tires. They had to break down the tire off the wheel, remove the tire. Install the correct TPMS. Reinstall the tire, re balance, install again on the car and program with the correct sensor which costed me $600 for the mistake of the manufacturer who installed the sensors prior to being shipped to me. When I called them about it. They bounced me back and forth between people multiple times. Then finally got a to talk to someone. Which you know the deal. They offered to cover the TPMS cost but that’s it. They proceeded to tell me that they could have sent me a tool that woulda avoid a tire shop fixing their issues. To me means this is a normal occurrence if they have a tool on stand by to send out for their screw ups. I didn’t even bother sending the invoice to them because I knew the shadiness and piss poor reliability of this company I wouldn’t get what’s entitled to me for compensation. When emailed asking why this takes and took so long. They responded with. They have to follow manufacturing fulfillments, mounted, balance, and inspected needed done. Is why it takes so long. Heck, I seen service centers order tires, mount and balance four tires and installed on the car in less than three days. But this takes 3 weeks? Which they don’t tell you orders over 3K takes over three weeks to get until you question why it takes so long. While still messing it up to cost you even more money. It’s my fault for trying to save a few extra hundred of dollars on my order that was over 3K, when I should have went to my local shop in my town and spent the extra money to have the items on my vehicle in less than four days. When ordering take my advice. Save up and shop local to have the items in a shorter time frame if the shops in your area can get you set up in less than a week’s time. Goto custom offset for wheels and tires or shop local. Not here. DONT WASTE TIME AND EFFORT WITH THIS COMPANY IF YOU WANT YOUR ITEMS IN LESS THEN THREE WEEKS. IF YOU STILL DECIDE TO SHOP HERE. GOOD LUCK. THEIR NEGATIVE REVIEWS ON BBB SHOWS HOW THEY TRULY FEEL ABOUT THEIR CUSTOMERS. PLACE IS A JOKE. STAY CLEAR OF THEM AT ALL COSTS.
Reply from CARiD.com2026-08-05
Dear Clinton, We’re sorry to hear about your experience. Orders that include mounted and balanced wheels and tires require additional preparation before shipment, as they must be assembled, balanced, inspected, and pass quality checks prior to shipping. This process can take up to 2 weeks and we work to complete it as quickly as possible whenever we can. Regarding the TPMS sensors, we regret that the components you received were not the correct fit for your vehicle. While we respect your decision if you no longer wish to pursue this matter, should you decide to reach back out to us, we'll be glad to review the situation and assist in any way we can. Thank you for taking the time to share your experience. Feedback like yours helps us identify opportunities to improve both our service and our processes. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations
I’m still waiting to be reimbursed for…
I’m still waiting to be reimbursed for ordering one two many parts and also after about a week still waiting on part
Reply from CARiD.com2026-08-05
Dear Philepe, Thank you for your feedback. We reviewed your order and found that you initially requested to cancel one item from the order, but later decided to cancel the entire order instead. The full order has now been canceled and a full refund has been processed. If the refund is not yet visible, it may still be completing your payment provider's processing time. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations
Easy to fine the parts and buying on line
Great price for parts
Reply from CARiD.com2026-08-05
Dear Luis, We appreciate your positive feedback regarding our navigation and pricing. We are glad you had a wonderful experience with us. Sincerely, Consumer Relations
Found what I was looking for easily
Found what I was looking for easily. Will shop here again
Reply from CARiD.com2026-08-05
Dear Mike, We appreciate your positive feedback! We are so happy that you easily found what you were looking for and that you will shop with us again. Thank you! Sincerely, Consumer Relations
Smurf
Quick and easy
Reply from CARiD.com2026-08-05
Dear Paul, Thank you for your great review! We're delighted to hear your shopping experience was quick and easy. We truly appreciate your support and look forward to serving you again. Sincerely, Consumer Relations
Bought rims and tires 1500.00 order…
Bought rims and tires 1500.00 order they shipped the wrong size tire wrong lug pattern and refuse to replace the order even though it's still in original packaging. I will never order from them again Dennis M Deaver Jr I'm a otr driver I only come home every 6 months a little consideration and cooperation for your mistakes would be appreciated 518 802 0163
Reply from CARiD.com2026-08-05
Dear Dennis, We sincerely apologize for the inconvenience. According to the information on file, your order it was delivered in February 2026, and the fitment issue was reported several months later. Our Return Policy provide a 30-day period to report delivery-related issues, giving customers time to inspect their orders and allowing us to verify and address any problems within the eligible return window. For this reason, we encourage customers to check their items as soon as they are delivered. We appreciate your feedback and continue working to improve our service. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance. Sincerely, Consumer Relations
I will never order anything from this…
I will never order anything from this place ever again !! The date I was told it would arrive got moved back 3 different times. Called to get a refund after the 3rd time and was told I could get a partial refund. Finally got the parts I ordered two weeks prior. When I went to put the part on, I had to modify it to make it fit. I spent a lot of money, and was not pleased with the product, or the attitudes I would get when I call to check on the arrival date. And yes, I definitely let all my friends and family know all about my experience with this company. Like I said, I will never order anything ever again. I was hoping it would have been a good experience because you had decent prices for what I was looking for. But I would rather pay a little more for better service next time.
Reply from CARiD.com2026-08-05
Dear Michael, We’re sorry to hear about your experience. After looking into your order, we found that it was shipped the same day it was placed. The delivery delays occurred after the package had been handed over to the shipping carrier, and unfortunately, delivery times can sometimes change due to circumstances outside of our control. We're also sorry to hear that the part required modification and that your interactions with our team did not meet your expectations. Please check your email for further details regarding your order and feel free to reach out if you have any further questions or concerns. Sincerely, Consumer Relations
I ordered rims several years ago and…
I ordered rims several years ago and saw these venoms. I gotta have them, they look so cool.
Reply from CARiD.com2026-08-05
Dear Eddie, We're so happy to hear you love the look of our Venom rims! We appreciate you sharing your excitement. Sincerely, Consumer Relations
Fast response professionalism
Fast response professionalism Great help.
Reply from CARiD.com2026-08-05
Dear Louis, We appreciate your positive feedback! We're so glad you received a fast response and professional, helpful service. Thank you for sharing your experience. Sincerely, Consumer Relations