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Vehicles & Transportation

CarParts.com

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279 reviews

3.6279 reviews
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About CarParts.com

Data updated
Website
www.carparts.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Last 12 months
279 reviews
Replies to negative
0% (0/93)
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About this business

For Every Ride. For Every Road. At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service. Over 1.5 million parts, and a way to find yours From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.The parts you need, hassle-free Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.Fast delivery, close to home Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout. Shopping with confidence Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind. What we stand for Safety First · Customer Focused · Urgent Excellence · Innovation Through AI Our promise From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.CarParts.com, Inc. is headquartered in Long Beach, California, and is publicly traded on the Nasdaq under the ticker PRTS.Brands and servicesCarParts+ More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membershipCarParts Euro Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euroJC Whitney Performance Hub Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformanceDIY Repair Guides Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficialInteractive Garage See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizerProduct Protection Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extendCarParts.com Mastercard® The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcardNeed help? We'd rather fix it than read about it.Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)Contact Us carparts.com/help-center/contact-usChat with Spark carparts.com/chatTrack an order carparts.com/myaccount/trackorderStart a return carparts.com/returnsManage Account carparts.com/myaccountRetrieve my cart carparts.com/cart/getquoteShop on-the-goAppstore apps.apple.com/us/app/carparts-com/id6450888440Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customerFollow UsFor the latest updates from CarPartscom: Instagram instagram.com/carpartscomFacebook facebook.com/carpartscomTiktok tiktok.com/@carpartscomLinkedIn linkedin.com/company/carparts-comYoutube youtube.com/@CarPartscomOfficial

Written by the business, not verified by us.

Is CarParts.com legit?

CarParts.com (www.carparts.com) has a 3.6 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-28.

What reviewers say

AI generated

Most reviewers were unhappy with their experience overall. Many consumers found the parts they received to be associated with issues like incorrect items being sent, even across multiple orders, and substandard component condition. Reviewers also voiced significant frustration regarding the shipping process, citing overpriced delivery fees and extremely late arrivals. Conversely, a small portion of people felt that certain products delivered were excellent and met their needs perfectly, with some users praising the quality and fast shipping. Some people also mentioned difficulties with customer service regarding refunds, such as being refused for lack of purchase of 'shipping protection,' or issues with damaged items upon arrival.

Auto-generated from all reviews of this business. For reference only.

What people say

I ordered a part and it never showed…

I ordered a part and it never showed up. I figured I screwed up the payment somehow. No order confirmation on that. I reordered and paid close attention to detail and got the message thank you for your order or order was placed or something like that. Product never arrived so I reordered it a third time and finally got an order confirmation. No clue if it is going to make it this time or not, but they whole process set me back a lot of time.

Besides the high shipping costs

Besides the high shipping costs, what has really driven most Hispanic auto repair shop owners in the United States away is that Carparts.com is one of the only online auto parts stores that doesn't offer customer service or support in Spanish. I was a customer of this store in the past, and the language barrier was the main reason I switched to Rockauto, just like most Hispanic customers have done.

The company overall was good

The company overall was good, they had a lot of selection on their website to choose from, however the quality of the part I ordered was so so. I ordered new headlights to replace my fogged up ones. But the weatherstripping/rubber around the headlight unit was not the same length thoughout the perimeter, so when I had installed the headlight unit and it was as flush as I could get it there was a gap where I feared water could potentially seep in and get to the electrical under the hood. This is not carparts fault but perhaps a manufacturing defect. Will see if carparts can help me with a return.

M
MIKE美国 · 2 reviews · Verified · Experienced 2026-08-04 ·

The customer service rep was outstanding

D
Dan Boyd美国 · 1 review · Verified · Experienced 2026-08-04 ·

CarParts is great to work with!

I ordered from you once before amd it was very good experience. I hate to admit this to you, but I tried PartGeek will Never use them again. I ordered a brake booster for my 99 Tacoma and they sent me a fluid reservoir for who know what. I called and told them the box was all crushed up and it was the wrong part. Since I had purchased insurance they gave me the insurance number amd told me once the claim was settled I could reorder the part I never got. I called the insurance and they told me they would not file a claim because I didn't know what part they sent me or if it was damaged. It looked good to me. No damage that I could tell. I called PartsGeek several times after this and was told my these morons that they no longer were responsible because I called the insurance people. This made no sense and they would not provide me with another contact that spoke American English. They all had an Indian accent (dot not feather) and were just reading a script instead and of listening to me. I finally called my Visa card people and they filed the complaint. Long story short, I was denied because I ordered from them and they did send me something, end of story. That was a $140 and 2 month lesson I want people to know so they don't get F'd. Carparts.com is a company you can actually communicate with. I love that.

D
Daniel Schwarzer美国 · 1 review · Verified · Experienced 2026-07-31 ·

Still waiting

Parts was supposed to be here yesterday 8/3/26 and no parts yet 8/4/26 still no update on shipping status, been on way since yesterday

C
Christian Hine美国 · 1 review · Verified · Experienced 2026-07-30 ·

Great service

Great service. Fast and easy.

R
RANDALL美国 · 2 reviews · Experienced 2026-07-27 ·

Customer service is outstanding and my…

Customer service is outstanding and my parts got delivered quickly!

D
Donny Ramone美国 · 2 reviews · Experienced 2026-05-28 ·

Very happy

Quality parts that fit perfectly at a low cost and shipped fast.

C
CJ美国 · 4 reviews · Experienced 2026-07-07 ·

Great Parts for the quality, price and convenience.

Parts were available, fit, fair price and shipped in a timely manner. Purchasing all the parts were ordered online and with confirmation.

D
David美国 · 5 reviews · Experienced 2026-08-03 ·

I found what I needed at a very good…

I found what I needed at a very good price.

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