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Vehicles & Transportation

CarParts.com

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279 reviews

3.6279 reviews
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About CarParts.com

Data updated
Website
www.carparts.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Last 12 months
279 reviews
Replies to negative
0% (0/93)
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About this business

For Every Ride. For Every Road. At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service. Over 1.5 million parts, and a way to find yours From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.The parts you need, hassle-free Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.Fast delivery, close to home Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout. Shopping with confidence Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind. What we stand for Safety First · Customer Focused · Urgent Excellence · Innovation Through AI Our promise From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.CarParts.com, Inc. is headquartered in Long Beach, California, and is publicly traded on the Nasdaq under the ticker PRTS.Brands and servicesCarParts+ More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membershipCarParts Euro Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euroJC Whitney Performance Hub Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformanceDIY Repair Guides Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficialInteractive Garage See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizerProduct Protection Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extendCarParts.com Mastercard® The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcardNeed help? We'd rather fix it than read about it.Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)Contact Us carparts.com/help-center/contact-usChat with Spark carparts.com/chatTrack an order carparts.com/myaccount/trackorderStart a return carparts.com/returnsManage Account carparts.com/myaccountRetrieve my cart carparts.com/cart/getquoteShop on-the-goAppstore apps.apple.com/us/app/carparts-com/id6450888440Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customerFollow UsFor the latest updates from CarPartscom: Instagram instagram.com/carpartscomFacebook facebook.com/carpartscomTiktok tiktok.com/@carpartscomLinkedIn linkedin.com/company/carparts-comYoutube youtube.com/@CarPartscomOfficial

Written by the business, not verified by us.

Is CarParts.com legit?

CarParts.com (www.carparts.com) has a 3.6 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-28.

What reviewers say

AI generated

Most reviewers were unhappy with their experience overall. Many consumers found the parts they received to be associated with issues like incorrect items being sent, even across multiple orders, and substandard component condition. Reviewers also voiced significant frustration regarding the shipping process, citing overpriced delivery fees and extremely late arrivals. Conversely, a small portion of people felt that certain products delivered were excellent and met their needs perfectly, with some users praising the quality and fast shipping. Some people also mentioned difficulties with customer service regarding refunds, such as being refused for lack of purchase of 'shipping protection,' or issues with damaged items upon arrival.

Auto-generated from all reviews of this business. For reference only.

What people say

T
Tomika Quiller美国 · 2 reviews · Experienced 2026-08-03 ·

Awaiting a refund on parts returned…

Awaiting a refund on parts returned that were never used. Upon arrival to my home the box containing parts was already taped and appearance showed it had been mishandled but I had to return in original packaging. Don’t understand why it’s still being reviewed.

M
Mick Babcock美国 · 2 reviews · Experienced 2026-08-04 ·

Absolute crappy seller

Absolute crappy seller! They promised delivery dates that are nowhere near reachable for them it's just a lie to get you to buy their s*** and then you sit and wait and sit and wait and sit and wait I'm nearly a week past the delivery date was promised and still have not got my parts find someplace else to shop this place sucks!!!!!

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Alvaro Silva美国 · 2 reviews · Experienced 2026-07-23 ·

My experience was great because I…

My experience was great because I really appreciated the customer service they were on top of everything I needed for my vehicle great business

C
Charlton Wilson美国 · 1 review · Experienced 2026-07-15 ·

Right hard-to-find part

Right hard-to-find part. Good price. Came quickly.

A
Asher Swing美国 · 1 review · Verified · Experienced 2026-07-31 ·

super complicated website

M
Malachi Eastling美国 · 2 reviews · Experienced 2026-07-15 ·

Stay far away from ordering anything…

Stay far away from ordering anything from this company, mark my words you will be disappointed…. I wanted to return my wrong bumper they sent me and of course they say I have to pay for the shipping back as I paid for the shipping buying it smh, well I went to the UPS and it was 7x the amount to send it back, so I’m stuck with a bumper that doesn’t fit and lost 300 bucks. Thanks for being a shady company, I think the better business bureau needs to step in and shut all the doors to this place by using their scamming tactics where we just get stuck with their junk we can’t use or send back, all the old over stock garbage they have piled up that they’re just trying to send out to whoever knowing they can pocket easily, time will catch up..

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Tommy White美国 · 1 review · Verified · Experienced 2026-08-02 ·

Great SERVICE!!!!

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Steve Schafer美国 · 1 review · Experienced 2026-08-02 ·

Works great I'd order another if needed

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Carol Stollings美国 · 2 reviews · Experienced 2026-07-27 ·

From the moment I found the spark plugs…

From the moment I found the spark plugs I needed for my Lexus. Which were the lowest price I could find.I placed my order and that moment always was sent communications about my order. I knew when they shipped and I knew when I would receive. Very good communication for sure I am very pleased with car parts.I will definitely keep using in the future.

c
crazyhondaguy美国 · 1 review · Experienced 2026-07-17 ·

Made everything easy find the correct…

Made everything easy find the correct part

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Rex Warden美国 · 1 review · Verified · Experienced 2026-07-29 ·

If the website tells you what day it…

If the website tells you what day it will be delivered do not trust that they’re highly inaccurate with that estimation

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Manuel Martinez美国 · 1 review · Verified · Experienced 2026-07-29 ·

The machine didn't read it I put it in…

The machine didn't read it I put it in the tires and it didn't work

T
Tshavela Marti美国 · 1 review · Experienced 2026-08-01 ·

I couldn't possibly recommend you to…

I couldn't possibly recommend you to anyone, given such a bad experience and such poor service—misleading people with a shipping date that isn't true.

C
Cheryl SMITH美国 · 1 review · Experienced 2026-07-30 ·

The package with my cabin filter was…

The package with my cabin filter was totallydestroyed after being delayed many days and at many hubs. The outside box as well as the box with the cabin air filter was totally smushed.!!

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William Gant美国 · 1 review · Verified · Experienced 2026-07-26 ·

This part 100% isn’t a direct fit for a…

This part 100% isn’t a direct fit for a 99 Chevy Silverado. So why waste your time advertising it as that??? Now me and this Company are going to get acquainted because I will be needing a return and I will be in contact with them until the day it hits my bank account.

G
Gabriel Amaro美国 · 1 review · Verified · Experienced 2026-07-31 ·

Never had a problem

Never had a problem, and if so been resolved.

J
Josue Mesen美国 · 1 review · Verified · Experienced 2026-07-31 ·

Always got my parts here and I love the…

Always got my parts here and I love the quality!

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William Snyder美国 · 1 review · Experienced 2026-07-22 ·

From the moment i placed the order…Happy to be able to see properly!

From the moment i placed the order until i received it. I was informed of the status of my delivery. Received ( glass mirrors ) in perfect condition! Very easy to install and am very pleased with order from CarParts. com. Highly recommended !!

D
Dic Minnick美国 · 8 reviews · Experienced 2026-07-15 ·

Product purchase was correct.

Product purchase was correct. Shipping was a joke. The $20 credit for next purchase and promise of delivery date. Promise 4 days but got it in 11 days. Nickle and dime to get the $20 credit towards next purchase, just wrong. Bought from you over the years and never a problem but no more if you use this carrier. Sorry

E
Ellen美国 · 3 reviews · Experienced 2026-07-17 ·

Satisfied customer

The part came in within a few days and was exactly what I needed and cost 35.00. An auto parts store had wanted 159.00 for the part, so thank you for saving me quite a bit of money.

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