CHUWI is a famous China digital brand owned by CHUWI innovation and technology (Shenzhen) co., ltd. Established in 2004, now our company has more than 10 years history. We have been engaged in designing, developing and producing our own brand tablet pc...
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Is Chuwi legit?
Chuwi (www.chuwi.com) has a 3.3 out of 5 rating on OK.one, based on 478 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 31% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast shipping times and secure packaging, noting that items consistently arrive promptly and in wonderful condition. Many buyers also highlight that the devices offer solid everyday performance, a great display quality, and impressive value for the price tag.
Some reviewers were not happy with missing accessories or incomplete packages received upon delivery. Additionally, other customers noted frustrating experiences regarding poor support response times, delayed order tracking information, and unexpected hardware failures after short periods of use. A few people also felt that certain items failed prematurely or did not meet expectations.
Auto-generated from all reviews of this business. For reference only.
Customer service is trash i have a corebook pro and the screen started to come off when I put the screen back on it the top of the screen end up cracking. 1st they said I was pass my 1 year warranty when I only had it for 4 months then when I called them out on it they asked for proof of purchase and pic of the computer then after I sent them everything they want to be smart tough guys about it saying obviously it was my fault. Could of said it looked like a user error or something I didn't care if I would have to pay for the screen but if the customer service think they can just be a wise a** then no I will never buy anything from them again.
I am disappointed because I bought a tab the 19th of december with a shipment scheduled at the end of december and there is a delay. I have not received the tab yet. It begins to be long. I hope it will arrive soon !
Reply from Chuwi2022-01-15
We sincerely apologize for the delay on shipment. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
I keep getting a reminder to rate your service but I regret to inform you that I am yet to receive my product, it was supposed to be shipped late December, no news nor tablet since. Probably a great tablet, hopefully, we'll see when it arrives, but a bad experience so far.
Reply from Chuwi2022-01-15
We sincerely apologize for the delay on shipment. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
I didnt receive yet the product and i have no response from you!
Reply from Chuwi2022-01-08
We sincerely apologize for the inconvenience caused. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
I ordered a Chuwi Hi10 Go and after a month the system stop working. Now i have a useless paperweight...
Waiting for support to ser If o can give it back.
Reply from Chuwi2022-01-08
We sincerely apologize for the inconvenience caused. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
It would be a five star, but the notebook I bought (Igo 10) for some reasons came with a Windows 10 Pro Educationale license and this thing was stated nowhere.
(howevere, I had an old Windows 10 Pro License to use, so it did not make any difference)
The laptop is better than I expected, fast, with a great-looking screen, and finished with premium materials.
The experience is very satisfying. And they also come with a very elegant carrying case.
The only negative thing is that the screen has a dead pixel, but it does not alter my user experience.
Good computer at a good price. I recommend.
Greetings.
STAY AWAY FROM CHUWI STORE! I did order for notebook with cpu celeron j4125 but got with j4115 wich is lowe spec,I contacted to CHUWI store for replace notebook, pass one month but still didn't get any instruction how and where I can send this for replace!
Reply from Chuwi2021-12-29
We sincerely apologize for the inconvenience caused. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
Terrible after-sales service 🙁 waiting for repair for 4+ months, still no delivery date! I did contact you multiple times via aftersale email - they are useless. A respectable company will send money back at this point.
Reply from Chuwi2021-12-14
We sincerely apologize for the inconvenience caused. For repair process, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
Absolutely awful products. I got a tablet with detachable keyboard. Keyboard never worked properly. After about a week the tablet would just go in to a mode where it flash on and off and only way to stop was power off. It's doesn't run at speeds stated. Any smart phone i have ever owned has been faster. You can't even stream Netflix. Truly awful for £200. £20 and i would still want change
Reply from Chuwi2021-12-13
We sincerely apologize for the inconvenience caused. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution as soon as possible.
I made my order for 650 dollars, when ordering it was indicated that the delivery would be from DHL and would be completed within 10 working days. however, 3 weeks have passed and the order has not yet been received. Track number BEL8000613CN which I was told is not a track for DHL, apparently my order was sent by another carrier, so it's already on the way for a long time. So my rating for you is therefore low
Terrible company did order for notebook cpu j4125 got j4115 which is worse. Never again any deal with CHUWI Hi! I contacted by email to SHUWI store at 8/11/2021 but still didn't get any response from store. I need instructions Wich is address and how I can return my order Wich ones was wrong specs notebook
Reply from Chuwi2021-12-10
We sincerely apologize for the inconvenience caused. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution next.
Horrible computer. Keyboard died in less than a year and the color have gave out by the time very easily. The price is fair but computer is very weak. Fair price bad computer (in mi point of view) and quality was medium
Reply from Chuwi2021-12-07
We sincerely apologize for the inconvenience caused. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution next.
Support very poor. Lies about shipping time. I am going to ask for my money back and will never buy Chuwy again. Very very bad. I have been very stupid to trust them
Reply from Chuwi2021-12-07
We sincerely apologize for the inconvenience caused. For delivery and stock issue, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution next.
The package is robust and able to protect the content. So far, I was able to install memory, however, I need to buy the screwdriver to mount SSD as well. Having none which fits - it is a pity there is none in the package or at least having the screws in separate bag would be helpful as well - I can replace them with my own screws fitting my screwdrivers.
So, testing the PC needs to wait a few days more.
No professionnal answers on question for the delivry. No date. The site is it a thrue one???
Reply from Chuwi2021-12-03
We sincerely apologize for the inconvenience caused. For delivery and stock issue, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution next.
Aye aye aye... Honest to f@*k I should've listened to everyone here. I ordered an aerobook pro 13.3 inch laptop to be delivered to the UK. The tracking number through "Swiship UK" says it was delivered. Sorry what!? Who was on the delivery route that day? Chris Angel or Copperfield? I work from home so no I can assure you it hasn't been delivered. Then they expect me to chase down this bs Swiship company to find out (which I think is also bs that me the consumer has to go on a wild goose chase). I tried to find contact details for them but it looks like a twelve year old made the website on ms dos in granny's basement it's got nothing on it not even a menu bar to click on. Anyway to anyone who has ordered and living in the UK I advise you to file a complaint with consumer protection and it is now my mission to leave this same review on as many websites as I can and deter as much business as possible from this company as I can. Hopefully us as consumers will see a day when these shady scumbags don't d*ck us around. BEWARE OF CHUWI FOR YOUR OWN SAKE (and your wallet).
Reply from Chuwi2021-11-30
We sincerely apologize for the inconvenience caused. For this problem, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution next.
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