CHUWI is a famous China digital brand owned by CHUWI innovation and technology (Shenzhen) co., ltd. Established in 2004, now our company has more than 10 years history. We have been engaged in designing, developing and producing our own brand tablet pc...
Written by the business, not verified by us.Chuwi (www.chuwi.com) has a 3.3 out of 5 rating on OK.one, based on 478 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 31% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast shipping times and secure packaging, noting that items consistently arrive promptly and in wonderful condition. Many buyers also highlight that the devices offer solid everyday performance, a great display quality, and impressive value for the price tag. Some reviewers were not happy with missing accessories or incomplete packages received upon delivery. Additionally, other customers noted frustrating experiences regarding poor support response times, delayed order tracking information, and unexpected hardware failures after short periods of use. A few people also felt that certain items failed prematurely or did not meet expectations.
Auto-generated from all reviews of this business. For reference only.assistance service non-existent, I bought one of their products, corebook pro, it arrived with a burn pixel, the fan turned on every minute I wrote to assistance, never answered.
We sincerely apologize for the inconvenience caused. If any issues, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution next.
I bought a laptop and the hard drive failed after only 6 months. I had to replace it myself because there is absolutely no after-sales support. They would not reply to my messages at all. Completely disappointed.
We sincerely apologize for the inconvenience caused. If any issues, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution next.
I bought Hipad X + keyboard and pen from the offical store. The pen isn't working and even after email chuwi the situation, they don't do anything. I don't recommend them at all.
We sincerely apologize for the inconvenience caused. If any issues, please feel free to contact [email protected] with your order number provided. Our after-sales team will look into the problem you are facing and get back to you with a solution next.
Sad, I requested the charger to be british standard. The CS has promised me to do so and it turn out to be a two-legged charger again. It seems they don't really care. However, the laptop is good.
They shipping my order 8 days after payment and they never response to my messages.
Dear Tamim Al Beik Hello, because our country is on holiday from 10.1-7. So the message did not have time to reply, the after-sales staff is contacting you.
No after sales service. I purchased Larkbox Mini PC during their campaign in Indiegogo. The product failed within 6 months of purchase. They requested me to send it for service to their Hong Kong warehouse using my own expense. I have sent them in June 2021. Today it is October 2021. Even after 64 emails, until today they have not serviced it nor replaced it.
your product is not good in quality. It easily get HOT just a waste of money.
Sent endless emails- no response. I have very important files on the laptop. It comes on for few seconds and turns off. The second laptop doesn't come on. Avoid biying any chuwi products. The price may seem okay but I can promise you it will malfunction. Please spend the extra $100 or so and get a reliable brand. Chuwi refuses to take responsibility despite this happening to many people This is not right and not fair.
Baught a CHUWI CoreBox Pro with 10th gen i3 at the end of May from their official store. I just got around to trying to install windows to the little box. Imagine my surprise when I see that the machine is DOA and does not even power on. I have already sent them 2 emails and have not received any response from them. 370 euros down the drain. Will not buy again and would definitely urge that no one buys anything from them again! Stay away!
We’re sorry for all the trouble that has caused you. Please send an email to [email protected] with the "Trustpilot "title ， and we will solve your problem for professional service.
Complaints about chuwi. I bought a chuwi tablet and after a year I broke the touch screen panel. 3 years have passed since the first release until today. chuwi company does not have a spare part !!!
We’re sorry for all the trouble that has caused you. Please send an email to [email protected] with the "Trustpilot "title . remark your product model. and we will solve your problem for professional service.
Bought a HiPad Pro 2021 on Aliexpress. When it came a 1.5cm wide area from left to right in the middle of the screen was not touch sensitive. Wrote Allianz warranty, but they did not respond. Wrote CHUWI, but they wrote me back that there is no issue. They requested a film. I made a film, but they responded that they still see no issue and I should admit that I have simply changed my mind. Now, this was not the case and I filed a dispute on Aliexpress. Aliexpress dispute decided that I can return the item and will get a full refund plus the seller will pay the postage. CHUWI did not show any help in arranging shipment or postage. So I paid postage (24.5 EUR) myself. When I submitted the tracking details the Aliexpress website said that tracking is not supported (although it is perfectly supported). I have to wait now 30 days until Aliexpress will look at this again to decide if I can get my money back. So until now: Paid the tablet, paid the import tax, paid the return postage but I have NOTHING.
My tablet chuwi hi10 was bought from banggood, this just had 1 year warranty, after 1 year and 3 or 4 months the motherboard is dead. I have thrown my money in the trash "200€"Tablet + "40€" Keyboard Chuwi designed for the tablet. Is better dont buy more Chuwi, I read like 1000 post about same, black screen, chuwi doesn't turn on... All these tablets have the same problems.
On 20 April 2021, I order and pay US $599 for a 15.6-inch Intel CoreBook Xe i5 | Intel iRIS Xe Max DG1 graphics | 8GB+512GB. At the end of May I receive an email from CHUWI saying that they need another 2 weeks to perfect the product, especially the graphics card, because they care about quality and want the best for their customers. After another 2 weeks, I receive another email from CHUWI asking for another 2 weeks, as their supplier was not able to guarantee what was needed on time. For those who don't want to wait, CHUWI offers the possibility of purchasing an alternative laptop, ready for delivery, but much lower in technical specifications and cheaper. After a further 2 weeks, CHUWI cancels the order because it cannot fulfil it and refunds those paid in April. Since I live in the European Union, where there is a currency called "Euro", and which is not exactly wastepaper, at the exchange rate with the US dollar, there were 519 Euros leaving my account on 29 April and 490 Euros entering my account on 25 June. So I lost almost 30 Euros, according to CHUWI, because of the exchange rate imposed by the bank. If you think you are a good company and you launch a seemingly quality product at a good price, even if it is on pre-order, you should make sure you have all the components in place and the software to fulfil the orders on time. If you sell in Europe and think you are a good company, you should consider not the US dollar, but the Euro. If you care about customer satisfaction, you should think about how to satisfy them and not disappoint them or worse still make them lose money. Product not assessable because I simply never received it, but CHUWI's reliability and service are perfectly assessable: very bad.
Purchase of Ubook Pro. 400 euros direct into trash. Battery drain in a few weeks and nightmare to return the item (mails and mails requesting to complete an excel without any reason). The company should be banned. The worst customer service experience and worst quality ever! Save money, avoid that company
Garbage. Bought 2 in 1 and first stylus stopped working, then touchscreen. Customer service weren't much help. Now won't load past BIOS.
Chuwi brand is like any other knock-off Chinese brand. They sell with great specs but never deliver. The CPUs used are most likely the negative bunch which they bought at a bargain. Getting a refund is near impossible. They ask for all the non-sense. And I've seen this with any other Chinese brand failing in the global market, like Voyo, etc. Never buy any of their products.
Bought a PC online, it was defective, I returned it at my cost, they received it, asked for me to pay to ship a replacement, when I asked for a refund they stoped replying, bad products, terrible customer service, they even managed to win the dispute in PayPal so I lost the value of the PC and return shipping, these guys are criminals
Bought a Ubook from them, the computer is not tha tbad for the price. But the amount of issued I've been having is equal to the lack of replies on their part.
The laptop is good for the price however the after sales on Chuwi are horrendous! My laptop charger stopped working at 2 weeks and I emailed them multiple times but no one responded over 6 months. When I did hear back from them, the customer service representative said to either buy one from them or ask the supplier for help (not realizing they are suppliers themselves). I attached the invoice and requested a product replacement but still nothing. Surprised that this product comes with a warranty but no one is responding to fulfil that obligation. Shame as the laptop was good but can't use it without the charger.
The laptop is good for the price however the after sales on Chuwi are horrendous! My laptop charger stopped working at 2 weeks and I emailed them multiple times but no one responded over 6 months. When I did hear back from them, the customer service representative said to either buy one from them or ask the supplier for help (not realizing they are suppliers themselves). I attached the invoice and requested a product replacement but still nothing. Surprised that this product comes with a warranty but no one is responding to fulfil that obligation. Shame as the laptop was good but can't use it without the charger.
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