Chuwi

Never received purchased item.

Terrible company

Terrible company, no response from them and after a week no information on my order. In end I 2as forced to report them to PayPal. AVOID AT ALL COSTS.

Mi Hipad X freezes. Very disappointed

Mi Hipad X arrived today. The design of the tablet is gorgeous. However, I am extremely disappointed with the functioning of the device. It freezes and restarts over and over again. I was watching a video on Chrome, without any other apps opened. Also it is very fragile. When I move the tablet just a little bit, it freezes. I'm sad, cause this tablet was supposed to be an investment for my work. Now I feel it was just a waste of money. I did like he size and the lightness of the device. The keyboard works well, but the stand isn't strong enough to support the tablet's weight. It unfolds. I had to clip it in order to prevent the tablet from falling. I bought this equipment directly from chuwi.com and the shopping experience was confusing. I didn't know about the customs taxes until I had bought it, I would have preferred to know this before buying. Also the shipping process was confusing: DHL tracking said one thing and the link you sent me from shopping showed different information.

Company is good the larkbox pro not so much

The best part was that the company did not mess around and delivered my larkbox pro quickly and efficiently. However the unit itself is poor at best it struggles to run 4k at the best of times and also runs slow when not using it for anything other than file browsing locally. Once again the company was responsive and good with notifications about shipping etc but they are let down by this machine

You get what you pay for

LarkBook. Pros: lightweight, keyboard covers are useful, sound is good for this cheap laptop, very easy to install second SSD M.2, works with Debian. Cons: real battery use is 5 hours at most, not 8. Mousepad is unpredictable and sometimes its necessary to reboot because doesn't work well.

Using RZBOX only for 4 months

Using RZBOX only for 4 months, power supply became faulty, can't start the pc even change to new power supply, took a whopping 85 days to claim the warranty, turns out they don't even have one technician in their entire company who can fix the pc, so if you don't backup files, it is all gone. Customer service attitude is unbelievably horrible and unprofessional, they will not notify you even your parcel is stuck at custom and surely they will not pay custom fees, you are a fool if you rely Chuwi's pc as your main productivity output tool, this company will only treat you as profit machine, if you can't make them profit, they don't give a sh@t about you.

Henrique RibeiroPortugal · 11 reviews · Verified · Posted 2022-07-18

LarkBook X stopped working after 3 days of use.

I've purchased a LarkBook X. Order 14668. It has arrived on the 5th of July of 2022. After using it for the third time it shut down with full battery and stop working. It won't turn on. The power light blinks blue and it doesn't turn on. I have sent an email with video and pictures as proof. I'm asking for a return of the product and a full refund. So far I have no answer to solve this.

Good products, bad service

I was in the market for a super-small but functional laptop and purchased a Minibook X. The product itself is good. Not great, but good. It is a tech tweaker's paradise and can be made into an astounding device. I have no real problems with Chuwi as a brand, either. Chuwi don't make any products; they buy from ODM (device wholesalers), implement a few changes from the catalogued product, then sell it on to us. This is fine, except sometimes, corners have been cut and/or it is possible to find a similar or better product from another brand. But my problem is with Chuwi's service. It took 8 days after payment for the product to be dispatched. They sent through a shipment notification, in as much to say the label has been generated, but the product did not leave Chuwi's warehouse for 8 days. On the 7th day, I emailed customer services for an update; that was 5 days ago, and though I got an instant autoresponder, I'm still waiting for any human to come back. So if Chuwi cannot reply to a simple shipment query, do not expect ANY kind of support or warranty whatsoever. You buy this product effectively "as is" and if it breaks, well, tough.

No Stylus and no answer

"Dear Sirs, Yesterday I received the first package of 2, and today the second one. So, I now have the Chuwi tablet that I ordered as well as the keyboard, but no sign of the Stylus which I was also waiting for. Both packages were sent by Amazon service. I`m very pleased with the speed of delivery and also with the products, but I would like to have some answer from you about the Stylus. Looking forward to hearing from you Best Regards" This was the email I sent one day after receiving the package (3rd June). And the following was Chuwi's answer: "Dear Sir/Madam, CHUWI team will be out of office for Dragon Boat Festival during 3rd, Jun - 5th, Jun, 2022. With limited access to email and chat, we cannot check or reply your message in time. We will be back on 6th, June. Reminder: Please be assured that you can still place your order. Whichever warehouse you choose will be shipped as soon as possible in order from June 6th. Thank you and have a nice day！ Best regards, CHUWI Customer Service Center" No other news until today (14th June), and no Stylus!

Poor customer service

My little used Chuwi Hi 10 Pro refused to charge. When I sought assistance, the response was unhelpful and dismissive.

I ordered it blue and you sent it white!

I ordered it blue and you sent it white! you sent me the non-European battery charger and I also had to pay customs fees... during the purchase I had chosen the shipment from europe and instead you registered from china!

Chuwi Herobook pro

The laptop Chuwi Herobook pro was purhased on Aliexpress. The warranty was 1 year. Just after 2 years of use, the laptop was broken. It was not possible to boot the laptop. The Chuwi service proposed to send the laptop to Spain for non-warranty repair. All the delivery costs and all the reparation costs are to be paied by the customer! A very bad experience with Chuwi product. Waste of money and a feeling of unsatisfaction. Not recommended.

AnonUnited Kingdom · 77 reviews · Posted 2022-06-09

Poor quality laptops

Poor quality laptops, I use my laptop maybe 10 hours a week and despite this it has already started overheating excessively to the point that the plastic frame has started melting. The laptop will also no longer charge as it seems the charging port has melted. Laptop is out of warranty so I'm stuck with £300 worth of plastic, Chuwi customer service was no help and instead insisted I send it back to them in Hong Kong all the while I'm responsible for the postage, repairs, service/maintenance fees. These fees would cost more than the laptop itself. Will never buy a product from this company ever again. A generic chinese laptop will last longer.

Fast delivery

Fast delivery from European warehouse via Amazon logistics. Unfortunatley the price in the online shop was in Euro and when checking out it changed to US$ with paypal. There was a difference - not in my favour I fear. Online chat bot did not react. Item was well packed and arrived in good condition. I have not yet fully tested it but it should be OK.

Very impressed with RZBox

The RZBox took 5 days from initial shipment in China to delivery in North Carolina. It came loaded with Windows 10 Home and almost no bloatware which took about a minute to uninstall. I need Windows 10 Pro and would have ordered that had it been an option. I'm currently giving Windows 11 a trial on a laptop but for critical work I'm staying with 10 for now. The AMD is blazing fast, noticeably faster than my Intel Hades Canyon and HP Dragonfly. I took away one star because I find the connection ports lacking. USB-C is fairly standard but there is only one USB-C port. Since most of my external SSD drives use USB-C I either need to use a USB-B adaptor or a dongle. Also, the VGA port is unnecessary for everyone I've asked - I haven't used one in about 10 years. That space could have been used for a second HDMI port. I use mini PCs for all my desktop computing because I travel between states for music and radio production and need a multiple monitor setup and find the mini PCs work best for portability, and an external keyboard is always better than a laptop keyboard. Over the past 10 years I've had two Gigabyte Brix, two Compulab Fit 4's and the Hades Canyon which I’m still using. The build of the RZBox is comparable to the Hades Canyon, the fan is whisper quiet and the bios seems solid. The same can't be said for the build of the earlier generation Brix, and one of the Compulab Fits ran so hot it would shut down, the CPU would run around 100% for minor tasks, the bios for both Fits was very weak (one wouldn't boot up if a USB drive was inserted in a port), and the Compulab customer service was a black hole. I haven't used Chuwi customer service but anything is an improvement over Compulab. Gigabyte online tech support is solid, but their marketing support is similar to Compulab with multiple voicemail messages to their California phone line not returned, and I was referred to marketing by the online tech staff. The one-year warranty from Chuwi is standard. Given my experience with mini PCs, if I were to buy a second unit today it would be another RZBox. The Hades Canyon is excellent but 2 years ago it cost nearly double what the RXBox did, and although I like the port selection better on the Hades Canyon it came with no memory or storage and no operating system installed. All three are included in the RXBox, plus there is space to increase storage and memory if needed. I was waiting for the Gigabyte Brix Extreme to be released since one configuration takes 2.5" SSD which I could use, but for the price I'm satisfied with the RZBox and won’t even be considering the Brix Extreme since it is only available bare bones. Unless the port options aren't what you need, buy the RZBox, you won't be disappointed.

Florian WulfertUnited Kingdom · 18 reviews · Posted 2022-05-16

No quality control, no customer service.

Ordered a Freebook and touchscreen does not work. Proved it with videos but "customer service" stalls asking for reinstalls etc which did not solve anything. Then they expect me to send on my own cost the laptop back without any guarantees of refund or substitution. Their products are generally well spec'ed but quality control is lacking and customer service absent. So, be prepared to throw your money away in case anything goes wrong. Reply to CHUWI 's reply. It is exactly that customer service department that isn't doing anything and is stalling the process! They already have my order number, the serial number of the laptop, everything! Nobody has offered a full refund or a replacement though!

Fast delivery but I didn't get the bag…

Fast delivery but I didn't get the bag that supposed to be offer.

I have problem with my labtop and…

I have problem with my labtop and customer service is not fast to respond.

Do not provide credit notes of…

Do not provide credit notes of reimbursements

Purchasing process is simple and easy…

Purchasing process is simple and easy to understand even for overseas buyer. However, there was a delay of almost a week between check out and goods being delivered without any update (maybe due to some cities in Chine being lockdown because of covid). However, an update would give a peace of mind for overseas buyer.