Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Written by the business, not verified by us.
Is Ciciful legit?
Ciciful (www.ciciful.com) has a 2.5 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-10-25.
I ordered 4 different items, 3 of 4 arrived two weeks later (today, over one month later, I still haven’t received the last item), and the items were all sized wrong. I deliberately used their size chart in picking the items as I wanted to avoid this, but their size guide was wrong as everything is oversized. Instead of owning their mistake, they are suggesting spend more money to get what they should haven’t gotten right the first time. Definitely will never order anything off this site, and I DO NOT recommend that anyone orders off the site. Dodgy behaviour!
Reply from Ciciful2023-08-14
Hello,
We are sorry for any inconvenience.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at [email protected]?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Customer Complaint Team
[email protected]
I ordered something last week. I was charged immediately and never received a confirmation email. I emailed the company but had no response. Assuming this is probably a scam? I hope I can change this review after they reach out to me
Reply from Ciciful2023-08-14
Dear Tyler,
Your order is in transit. The customer support team's response may be delayed due to weekends. We wish you could understand. We will be emailing you to tell you more delivery details.
Best Regards,
Customer Complaint Team
[email protected]
I recently made three purchases from Ciciful, hoping to refresh my wardrobe with some stylish outfits. Unfortunately, my experience with this retailer has left me feeling quite frustrated. The products I received were far from satisfactory, and the customer service response has been less than desirable.
The first outfit I ordered turned out to be too big for me, which I admit is partly my fault. However, when they explained their return policy, I was surprised to find that the cost of returning the item exceeded its value. Instead, Ciciful offered me a gift card for half the purchase price, which I was going to reluctantly accepted, until they responded further about the other items.
The real disappointment came with the next two purchases. Both outfits arrived damaged, and I was genuinely shocked by the poor quality control. I provided detailed pictures of the defects as requested. To my dismay, the response was yet again a half-priced gift card for each damaged item. This left me baffled – why would they offer me only half the value of a purchase they themselves sent to me in a damaged state? I expressed my unhappiness with their proposed resolution.
What added to my frustration was the lack of communication after I voiced my concerns. Despite my dissatisfaction and attempts to engage with their customer service, Ciciful seemed to have gone "ghost," as they stopped responding altogether. This level of customer service is disappointing and not reflective of a reputable retailer.
In conclusion, my experience with Ciciful has been far from satisfactory. While I understand that mistakes can happen, the lack of adequate support and the consistent offer of half-priced gift cards for damaged items is a letdown. I had hoped for a resolution that would reflect the value of my purchases and the inconvenience I faced, but unfortunately, my concerns were met with silence. As a result, I cannot recommend Ciciful based on this disappointing encounter.
Order Number: CF00026108
Reply from Ciciful2023-08-14
Hello,
We apologize for any inconvenience caused by the quality and fit of the item. We assure you that this is not the service we aim to offer and would like to tell you that a system malfunction caused the delay in receiving your order and therefore the delay in response. We wish you could understand.
We will be emailing you to resolve the problem. And we will submit the issue to the relevant team to verify and make progree. Please give us an opportunity to serve you in the future.
Best Regards,
Customer Complaint Team
[email protected]
Update 10/08: They are utterly refusing to give a full refund despite being sent communications with the courier that the parcel is lost. 'Due to the loss they are recieved'. IM OUT OF POCKET NOT YOU. UTTER SCAM ARTISTS.
Never recieved my parcel. Courier confirmed 'the parcel deemed unaccounted for'.
Sent the prove/email to Ciciful and they are refusing to refund in full. SCAM ARTISTS. DO NOT ORDER FROM THEM!
Reply from Ciciful2023-08-09
Dear Barley,
We are sorry that the delivery fell short of your expectation.
We tried to identify the carrier's confirmation in your communication with the support team but we didn't see any email interaction between you and [email protected]. Therefore could you please provide us with a screenshot to verify and investigate?
This will assist us understand the problem effectively and initiating the necessary steps to resolve this issue to your satisfaction. Please check your inbox. Looking forward to hearing back from you.
Customer Complaint Team
[email protected]
Awful. Ordered 5 things over a month ago. 1 still not received, 1 arrived damaged, and 2 were falsely advertised (material, cut, images, etc) and all around AWFUL quality. I contacted them for a return within the limits stated on their website policy, and all they did was offer me a discount on he damaged item. I refused, and they said I can pay for my own shipping back even though the items were damaged and falsely advertised. I refused, and they stopped replying. Disputed the charges with Amex. RUN AWAY. DO NOT BUY ANYTHING FROM THESE PEOPLE.
Reply from Ciciful2023-08-07
Hello,
We are sorry that the shopping fell short of your expectation. We would like to clarify that our customer support didn't respond because it was the weekend. If you insist on returning for a full refund, of course, you are allowed to have the return instruction.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you email us at [email protected]?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction. Looking forward to hearing from you.
Customer Complaint Team
[email protected]
CHEATED AGAIN AND WRONG PRODUCT SENT AND THEY WILL NOT GIVE ME A FULL REFUND
I received the return information 2 days ago and I completed the long process and paid for the item to be mailed back to the NYC address they provided. I have to wait for the refund for this order and I'm still waiting for the refund from the first order.
PLEASE STOP THE NONSENSE CICIFUL. Your Customer Service Department claims that there is no reference to this order, I provided the order number, CF00023653 (this is for the gold metallic jacket and the sequin leopard/cheetah short set - that has not been shipped). In an email I have from you detailing shipping you also stated the slow refund of my first order and my first complaint from weeks ago. SEND THE RETURN AUTHORIZATION FOR MY FULL REFUND. THIS IS ABSOLUTLEY RIDICULOUS!
I ordered the metallic gold trucker style jacket and what I received is ABSOLUTLEY NOTHING like the picture. It doesn't hardly fit my arm nor my body and is no way a 3XL. From a prior return case I'm dealing with from Ciciful, I took the photos of the item, of the merchandise near and on my body. I sent all of that information back to them the same day that I received the item and now they as always want to negotiate and offer me $17.00 for a $56.99 item. I PAID FULL PRICE AND I WANT A FULL PRICE REFUND. They told me they don't offer full refunds. Well I'm starting a class action lawsuit after the first episode and this shows their continual abuse of customers. I'VE HAD IT BEING CHEATED BY THESE SCAMMERS. I PURCHASED IN GOOD FAITH AND THEY NEED TO OPERATE IN GOOD FAITH.
Reply from Ciciful2023-08-04
REPLY TO THE UPDATE:
We have sent you the return form. We will refund you soon away once we get your return tracking number. But we wish you could understand that there might be delay in offer you the return tracking number due to weekend.
Dear Derrick,
We are sorry for any inconvenience caused by the return process. If you didn't feel satisfied with the communication with the support team, we suggest you escalate your case to the customer complaint team at [email protected].
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Customer Complaint Team
[email protected]
I ordered clothing July 21st and I’ve not received anything (no shipping notice or anything). Their shipping is not a quick turnaround - so people saying shipping was quick must consider 2-3 weeks fast.
I do keep getting discount emails, but why would I reorder when I’m not even confident I’ll even get this first order?
I reached out to their customer service so I’m hoping to get an update today.
Reply from Ciciful2023-08-03
Dear Eddie,
We apologize for any inconvenience caused by the delay in shipping your order. Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about it. Our team will respond to your email within 24 hrs. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Best regards,
Customer Complaint Team
[email protected]
Good choice of quality products and the website can be trusted.
The products are good quality and there is a very good range for festival/party wear. The delivery times are relatively fast, considering the product is shipped from China and when I have had any issues the customer service team have been very helpful.
Love my rainbow 🌈 cap.. so pwitty, the other two sequin hats are also fab, already filled my basket for my next order. Customer service were also very helpful. X
Customer service was so helpful to me. The issue was identified within one email and the next email there was corrective actions to fix my problem. I really appreciate how on-top your team is.
Good customer service!
I was a bit disappointed by the sizing of the tshirt I bought at Ciciful, and they reacted really quickly proposing me different solutions.
Its a scam, I found their products on Facebook advertising and fell for it, they stole my card and never shipped the items iI ordered! Upon researching, they steal pictures from famous stores and designers and they steal payment information from customers.
Reply from Ciciful2023-07-24
Dear Karlo,
Thank you for bringing this matter to our attention and taking the time to share your experience with us. We are deeply sorry for any inconvenience and distress caused.
Firstly, we want to assure you that we take any form of fraudulent activity very seriously, and we have strict security measures in place to prevent such incidents. However, we understand that even with our utmost efforts, instances like these can still occur.
In order to locate the picture you mentioned as quickly as possible, we kindly request you to provide us with the following details:
1. The order ID
2 The email address used to place the order.
3. The picture from famous store you mentioned.
Once we receive this information, our dedicated complaint team will initiate a formal investigation and work diligently to rectify the situation and provide you with the appropriate resolution. Please be assured that we will also take the necessary steps to prevent this from happening in the future.
We look forward to hearing from you.
Customer Complaint Team
[email protected]
I received my order and it did not fit. I followed the instructions to initiate the return and now they added another layer to the return policy. I received an email requesting that I take a picture of the item near my body but don't show any face to see if they can adjust it for me. It doesn't fit. It is too small. These people do not want to refund my money. I followed the instructions listed on their site and they responded and now with this new request. I'm angry and I will be contacting my attorney about this. I see a class action suit here because this is their practice with everyone apparently. Why the fraud? People are willing to purchase the products why cheat? The return policy should not be this difficult.
I just heard from CICIFUL and this is what they told me. THIS IS NOT FAIR. I WANT MY FULL REFUND NOT A LET'S MAKE A DEAL RESPONSE:
We understand that returning the item and waiting for the refund can be time-consuming and inconvenient for you. Therefore, we would like to offer you a more convenient and efficient solution. Instead of returning the item, we would like to offer you a direct refund of 30% of the item's value, which is equivalent to 13.49 USD. Alternatively, we can provide you with a discount code worth 23 USD, which you can use on your next purchase on our website. I paid in full and I want my refund in full. I followed the requirements for the refund and now they don't want to refund my money. I informed them that I will be contacting my attorney.
Reply from Ciciful2023-07-21
Dear Derrick,
Thank you for taking the time to share your experience with us. We apologize for any inconvenience.
We would like to clarify that we kindly request you to send us the requested photo so that we can better understand the issue and offer you a suitable solution. We apologize if it appeared like we were denying your request. Please rest assured that we do offer returns and refunds.
If you don't like the return process with the support team, we suggest you email our customer complaint team (at the email address below) to escalate the problem.
Alternatively, please provide us with your order details, such as the order number and the email address used for the purchase. This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Regards,
Customer Complaint Team
[email protected]
The merchandise and customer service is impeccable. Always good quality clothing and as seen on website.
I've ordered multiple times with Ciciful, and never been disappointed. I recommend it. Don't hesitate. Happy Pride.
PY
While claiming to be pro LGBTQ+, this company actually steals the work of LGBTQ+ artists and uses it to promote their products. Do not support thieves, especially ones who prey upon marginalized communities
Reply from Ciciful2023-07-17
Dear John,
We would like to verify that we are not frauds and thieves. As an honest seller and brand, we value and respect all intellectual property rights.
The products and images displayed on our website are provided by our supplier. We are committed to ensuring the authenticity and adherence to legal requirements in our product offerings. In this case, we are in the process of investigating the incident and will provide prompt feedback to the supplier for verification.
In the meantime, may we request your order ID and additional pictures from you regarding the "stealing" work? This will enable us to shorten our investigation time and resolve this issue ASAP. We can be contacted at the email provided.
Customer Complaint Team
[email protected]
Edit: After leaving this review the company did reach out and provide a full refund. I still requested that they update their reviews on their website so that customer can be aware of what they will be receiving. They said the would look into it.
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Do not use this company! The item I received looked completely different than the item pictured. After more research I discovered that they had stolen the listed pictured from a designer. They will only refund me 50% even though they sent me an obviously different product. It's poorly made, fits horribly, and the top does not even close properly. Complete waste of money. I have tried to leave a review on their website showing a picture of the item you will actually get and it kicks me out each time. I tried to leave a review in a comment on Instagram and it was deleted. Do not use them!
Reply from Ciciful2023-06-29
Dear Erin,
Thank you for sharing your experience with us. We are sorry for any inconvenience caused.
We would like to clarify that we offer a partial refund as a gesture of goodwill to customers who prefer to keep the product. However, we do also offer full refunds after customers who return the product.
We would like to rectify this situation and regain your trust in our brand. Please provide us with your order details, such as the order number and the email address used for the purchase.
Once we have retrieved your order details, our customer complaint team will reach out to you promptly to discuss possible solutions.
Kind regards,
Customer Compaint Team
[email protected]
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