Comfort Medical

Product did not arrive timely and…

Product did not arrive timely and didn’t get all product to properly care for my stoma.

I use one cath.per week

I use one cath.per week. You sent me 90 I called no response. help

Supply shipment emails

Supply shipment emails, friendly representatives, and kind treatment. Thank you!

It was very easy to order supplies my…

It was very easy to order supplies my first time over the phone. I was advised to download the comfort medical app which I did. It’s been over a week and I am not able to set up a new account in the app. I reached out via support email and still not able to create an account.

Very thankful for comfort medical

I have been with comfort medical for 2 years and I have no problem. I have been very pleased in my problems have always been solved. Thank you, comfort medical for all that you do.

Terrible customer service

Valued to cancel further need for catheters : no response from Vomgirt Terrible customer service!!!

crazycatladyUnited States · 1 review · Experienced 2023-09-21 · Posted 2023-10-06

Awesome customer reps

My representative was kind and respectful. He made this transition very easy for me. He was very helpful and informating very grateful to have him to help in this Confusing time. Would have Gavin 5 stars, but order was delayed twice.

Seems everything was there that we…

Seems everything was there that we needed

Melissa GoodblanketUnited States · 1 review · Experienced 2023-09-29 · Posted 2023-10-06

I am missing one item

I am missing one item. The order came promptly but without stoma powder! It is a big hassle getting through to Comfort Medical so I've opted to go without the powder until next time.

Kathy HallmarkUnited States · 2 reviews · Experienced 2023-10-06 · Posted 2023-10-06

Great product

Great product, very fast shipping...I only had 3 days of product left and my order was received in 2 days.

I am becoming disillusioned

I am becoming disillusioned. They keep sending tons of supplies I don’t use. I advise that you don’t use the auto order feature

fast delivery

fast delivery, accurate count, no damage

Diane MitchellUnited States · 1 review · Experienced 2023-09-26 · Posted 2023-10-05

What exactly was I ordering?

The auto order did not say what it consisted of. It should say exactly what you're agreeing to order again.

On time

They always make sure I have my supplies.

Roz ItelsonUnited States · 1 review · Experienced 2023-09-26 · Posted 2023-10-05

This was my first order

This was my first order. You contacted me as soon as you received the prescription. The supplies arrived 2 business days later.

Issues getting order processed and shipped

Placed order, then received email on 9/11 notifying of delay (without providing the reason for delay), then order confirmation email hadn't come over a week after I ordered, so I called the help line. They said it had been waiting on a prescription confirmation from my GI doctor which suspiciously just came in right before I called. The agent said overnight shipping but it took 2 days, and I made it clear I was already 2 days into my last bag when the agent shipped it on 9/21. Other than that, I have no complaints and will continue to use Comfort.

I don't know who the delivery was made by.

I don't know who the delivery was made by, but they totally disregarded the sign on the door requesting it be left on the back door because of porch pirates. The box was right under the sign as if they couldn't read. We got lucky this time! Please use FedEx again, they always put the boxes at the back door with a smile.

Very nice employees

Bill BlevinsUnited States · 1 review · Experienced 2023-09-03 · Posted 2023-10-03

called in a order

called in a order, deliveded the next day

Comfort Medical has been very reliable

Comfort Medical has been very reliable providing my medical supplies on a monthly basis.