Comfort Medical

S RUnited States · 1 review · Experienced 2023-09-27 · Posted 2023-09-27

Good customer service staff person

Good customer service staff person. Package received in good time.

Called to reorder and was shipped…

Called to reorder and was shipped promptly. Agent was very helpful and friendly.

Your company entered my insurance info…

Your company entered my insurance info incorrectly, delaying my order processing & delivery. After weeks & many calls, I finally received a partial delivery. I was down to 1 colostomy bag & no one would step up to take ownership of my account & fix the error. I still have not heard back from anyone letting me know that my account has been corrected on your end. Your company has made their terrible experience of having a colostomy even more stressful. Anyone want to step in & help? We’ve asked this to be escalated many times.

Barry FlynnUnited States · 2 reviews · Experienced 2023-09-23 · Posted 2023-09-25

I did receive my order in a timely…

I did receive my order in a timely fashion. Thankfully just in time

Wayne DeanUnited States · 3 reviews · Experienced 2023-09-25 · Posted 2023-09-25

Very disappointed. have tried numerous times to contact…

I have tried numerous times to contact someone to update insurance information and update order details. No one has contacted me but you have started sending me invoices for product that has been covered previously.

great company

Great company

Missing STATLOCK devices

Up until this month I would’ve given the company five stars because delivery was always on time and always complete. But this month the shipment arrived with the STATLOCK Foley Stabilization Device box missing. Fortunately, I have enough left over from previous shipments to carry me through for a while.

Mashell EddieUnited States · 1 review · Experienced 2023-09-14 · Posted 2023-09-24

They are so helpful

Help With Returning Supplies

I had called to have an order placed on hold so I could try a different bag that was being sent to me to try from Coloplast but the order was sent out anyway so I ended up with a three month of supply of bags that I may not want if the other bag works out better. I called and spoke with David at comfort Medical and told him of the problem and he had Kate, a customer service agent call me and set up a return. Fed Ex came two days later and picked up the pouches. Was so grateful for such wonderful customer service. David and Kate represent your company well.

Kind and helpful employees

Kind and helpful employees. Fast shipping !

Great company!

Product was delayed briefly & I was notified via email. I love dealing with Comfort Medical!!

Claire AndersonUnited States · 1 review · Experienced 2023-01-23 · Posted 2023-09-23

Impossible to communicate with.

Impossible to communicate with. I’ve been on hold for as long as 30 minutes before hanging up and this has happened numerous times in the last eight months, and the same recorded message saying the phone system is being upgraded is a joke.

Representatives were always polite and…

Representatives were always polite and professional. What I did NOT like was that your company did not allow me to wait to see how much my insurance covered and what amount I would be expected to pay for my supplies. I asked for this and was only told, “We can’t tell you a dollar amount. Once we get confirmation that your insurance covers this, we will ship.” I did not care simply that my insurance covered the device. I wanted to know how much my portion would be. I would never have agreed to try this device if I knew how much it would cost me, but you would not wait to let me see that. And, as I feared, the device did not work with my anatomy and I am now out several hundred dollars. Again, if I would have been given the opportunity like I asked to see how much my payment would have been, I would have chosen to not risk trying the device.

Cindy Schlussel-account manager

I dealt with Cindy Shussel for the past two days to try to straighten out my situation with supply issues. She not only resolved all my problems(something no other customer care person has yet to take the time to do), she is also caring about her patients. I found her to be efficient, knowledgeable about the products and very helpful. She resolved all my problems, called and spoke to me about what she was trying to accomplish to fix the issue. I can not say enough how grateful I am that I was able to deal with her. She will be the ONLY person I will deal with in the future.

My package was late came in damaged

My package was late came in damaged. And was covered in dust very dirty. Lost some product due to sanitary issues

3 years of reliable supply

For almost 3 years, Comfort has kept me supplied with good catheters. The latest shipment arrived today, a 3-month supply. Now I will not be concerned for the remainder of this year. Thank you! The box was severely damaged, but the catheters seem to be fine.

JlingUnited States · 1 review · Experienced 2023-09-22 · Posted 2023-09-22

The company is great but FedEx delivery horrible

The company is great. The delivery from FedEx has been horrible. The driver doesn't follow delivery instructions. I ask that delivery be left beside the front door and ring the door bell. The only reason I knew my supplies were delivered was I heard the box hit the concert when he threw it. It was not at the door but at the end of the house in the hot sun. I would have given a 5 star review if not for FedEx.

Staff always polite

Staff always polite, easy to converse with. Supplies arrive without delay, couldn't be happier with the service. Thank You

Vicki GreenUnited States · 1 review · Experienced 2023-09-14 · Posted 2023-09-21

Excellent Customer Service

Representatives were very kind and worked hard to get the correct script from my doctor.