Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.Shop at www.creative-cables.us and get: Fully customizable lighting parts High-quality, safety-tested materials Fast, nationwide shipping Expert customer support Start building lighting that's as original as you are.
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Is Creative Cables US legit?
Creative Cables US (www.creative-cables.us) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-01.
The cloth cable that I chose was disappointing. It did not match the picture at all. It was very smooth looking in pic, but in actuality is rough jute with the metallic thread in in. You can hardly see the metallic at all. Other than that, product is nice.
Reply from Creative Cables US2025-03-18
Dear Sheri,
Thank you for taking the time to share your experience. We're sorry to hear that the cloth-covered cable didn’t meet your expectations. That said, we appreciate your honest feedback and will review the product representation to ensure clarity.
If there’s anything we can do to assist you further, please let us know! You can always contact us directly with any concerns you might have.
Best regards,
Creative-Cables Customer Care
Great customer service. Processed a refund promptly and with good communication
Reply from Creative Cables US2025-02-25
Hi Matt,
Thank you so much for your kind words! We’re glad to hear you had a positive experience with our customer service and refund process.
We look forward to assisting you again!
Best regards,
Creative-Cables Customer Service
Great experience. I found everything I needed for my project on the website. Ordering was very simple and every arrived about a week later very well packaged. Quality’s of the materials was very good and easy to work with. Will use again for the next project.
Reply from Creative Cables US2025-02-22
Thank you very much, Gerald! We really appreciate knowing that you are satisfied with our product/service. Your feedback motivates us to continue to provide the best experience possible. If you need further information or suggestions on other products, we are happy to help!
Straightforward and all the products ordered were as they appeared and described on the website.
Reply from Creative Cables US2025-02-25
Hi G.D.,
We truly appreciate your feedback! It’s great to know that the products met your expectations and were accurately represented on our website. We're also glad the packaging was up to standard. Thank you for choosing us!
Best regards,
Creative-Cables Customer Service
Unique and well designed support arms for swag lamp. Terrific look. Unlike most purchases from Italy, this one was painless with swift delivery via FedEx. I’m thrilled!
Reply from Creative Cables US2025-02-25
Hi Julia,
We’re so happy you love the design of our lamp support arms! Thank you for your feedback and for choosing us. We’re very glad that you’re satisfied with your purchase!
Best regards,
Creative-Cables Customer Service
Hello Chris,
Thank you for sharing your positive experience! We’re pleased to know that we could provide you with exactly what you needed.
We hope to assist you again soon!
Best regards,
Creative-Cables Customer Service
The product exceeded my expectations and was shipped and received quickly with no issues!
Reply from Creative Cables US2025-02-26
Dear Mike,
Thank you for your wonderful review! We're happy to hear that the product exceeded your expectations and that your order arrived quickly and smoothly.
We appreciate your support and look forward to assisting you again in the future!
Best regards,
Creative-Cables Customer Service
Fast shipping, quality cable for our custom made light.
Reply from Creative Cables US2025-02-26
Hi there,
Thank you, Donna, for your kind words! We’re glad you’re satisfied with the quality of the cable and the speed of the shipping.
Let us know if you ever need anything else!
Best regards,
Creative-Cables Customer Service
Very high quality rope cables, and amazingly fast shipping, received next day in the US.
Reply from Creative Cables US2025-02-26
Hello Shaun,
We really appreciate your feedback! It’s great to hear that you’re happy with the quality of our cables and that the shipping was faster than expected. If you need any assistance in the future, feel free to reach out. Enjoy your purchase!
Best regards,
Creative-Cables Customer Service
A component I ordered was suppose to have two items in the box and it only had one. I sent a message and never heard back.
Reply from Creative Cables US2025-02-27
Hi Stephanie,
We sincerely apologize for the missing component and for not receiving a response at the time. Since then, we have recentralized our management back to our headquarters to improve our service. If you ever need assistance, please contact us at [email protected], and we’ll be happy to help.
Best regards,
Creative-Cables Customer Service
The service i received from creative cables was outstanding! Jami was quick to answer my questions and helped me customize the perfect lighting for my home. Everything arrived on time and in perfect condition. I'm already planning my next order. Highly recommended.
The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack thereof) towards customer service, but Jami from the U.S. office was incredibly responsive and made sure my custom lighting order was perfect. The whole experience was seamless, and i couldn't be happier with the final result!
I had an amazing experience with Creative Cables! Their selection of customizable lighting options is impressive, and the customer service was excellent. Jami was incredibly helpful and made the entire process smooth. The lights i received were exactly what i wanted, and the quality is fantastic. Highly recommend them!
Lovely selection of cloth covered electrical cable and the original ceramic ceiling canopy is a real find. We were upgrading drop lights that were getting a little dated and this did the trick. It took my electrician a little time to do the installation but is well worth it. Add to that the well organized website, the order process, and the efficient shipping and it was a 5 star experience
I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was excellent. Shipping was quick and DHL was very polite. Arrived ahead of schedule. The order was packaged neatly, like your grandmother packing your school lunch!! Online videos were very helpful and did come in handy. Product quality is superb, looks great, functions perfectly. Highly recommended.
The product is fine. But CC has ZERO interest in customer service. I tried three different ways to contact the company to adjust my order—phone, email and chatbot—they ignored all three.
Reply from Creative Cables US2025-02-27
Hi Mark,
We’re sorry to hear about your frustrating experience. Since taking back management of our operations to our headquarters back in December, we’ve been working to improve our service in the US with response times of max. 24-48 hours. If there's anything we can do to assist you now, please reach out to [email protected].
Best regards,
Creative-Cables Customer Service
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