Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.Shop at www.creative-cables.us and get: Fully customizable lighting parts High-quality, safety-tested materials Fast, nationwide shipping Expert customer support Start building lighting that's as original as you are.
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Is Creative Cables US legit?
Creative Cables US (www.creative-cables.us) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-01.
I never received my order and I never received a refund. I would like for the new management to look over this case and please refund me.
Reply from Creative Cables US2025-02-27
Hi Stacey,
We’re very sorry that you never received your order. Since then, we have taken back management of U.S. operations to our headquarters back in December. Please reach out to us at [email protected] if you ever need any assistance, and we’ll do our best to help.
Best regards,
Creative-Cables Customer Service
You can't get in touch with them if you have any problems they're cable clamps don't even fit their own cables.
Search elsewhere. This is not worth your time or money
Reply from Creative Cables US2025-02-27
Hi J.C.,
We apologize for the difficulties you experienced in reaching the Customer Service team and for any issues with the product. Since then, we have taken back management of our U.S. operations to our headquarters to provide better service. If there’s ever anything we can do to assist you, please email us at [email protected].
Best regards,
Creative-Cables Customer Service
Hi Brooklyn,
We’re very sorry that you never received your parcel. Since recentralizing our management back to our headquarters, we’re working to ensure a smoother experience for our customers. Please contact us at [email protected] if you ever need any assistance, and we’ll be happy to help.
Best regards,
Creative-Cables Customer Service
Impressive Catalog of Merchandise, Dissatisfied with Customer Service
I'm very impressed with the variety, quality, and creativity of this company's products. The affordability of their merchandise was quite a relief. I like that the company provides tutorial videos pertaining to the assembly of some of its products; it was very helpful. However, I suggest that the company include hyperlinks within the products' descriptions that will immediately lead one to the tutorial video. Furthermore, I was attracted to the design, layout, and aesthetics of the company's website. It was intuitive, interactive, and helped me visualize certain products in my own home.
On the contrary, upon receiving my purchase, one of the socket kits was missing a component. After multiple failed attempts at contacting customer service, I finally received a response from someone. I was advised that the missing component would be mailed to me soon. However, multiple weeks have passed and I've yet to receive the missing part to complete my light fixture.
Reply from Creative Cables US2025-02-27
Hi Darryl,
We appreciate your kind words about our product selection and website experience, and we’re truly sorry about the missing component and delayed response.
We have since taken back management of our U.S. operations to our headquarters, and we’re working to improve customer service and guarantee a response within 24 to 48 hours. If you ever need assistance, please reach out to us at [email protected], and we’ll make sure to help you.
Best regards,
Creative-Cables Customer Service
I messaged this company multiple times for assistance and never received a response. Placed the order anyway; however, would have liked if an actual human being could have helped me.
Reply from Creative Cables US2025-02-27
Hi Claudine,
We’re sorry that you had trouble reaching the customer service team before placing your order.
Since then, we have recentralized the management back to our headquarters, and we have been working to provide better support. If you ever have any questions or need assistance, feel free to reach out at [email protected].
Best regards,
Creative-Cables Customer Service
My custom lights arrived, and do not work – I contacted support multiple times to try to fix the issue, and they have stopped responding.
Reply from Creative Cables US2025-02-27
Hi Natalie,
We’re very sorry to hear about your custom lights and the lack of response. Since December, we have recentralized management of our U.S. operations to our headquarters, and we have been working to improve service and guarantee a response within 24 to 48 hours. Please reach out to us at [email protected] if you ever need any assistance, and we’ll be ready to help you.
Best regards,
Creative-Cables Customer Service
Made in Italy, but M10 metric mount not US 3/8 inch
Generally, i was delighted to find these light sockets made in Italy and not China. Delivery was pretty quick by DHL from Italy, and the sockets seem well made.
My only issue is that the bottom of the socket is a female threaded connection that ALMOST fits onto a standard US 3/8 inch threaded lamp tube, but is a metric M10 1.0 thread that doesnt really fit (although it can be jammed into the US connector).
I emailed a question about this to the website but got no answer and took a chance - it didnt pay off, but maybe i can use these sockets some other way.
Reply from Creative Cables US2025-02-28
Dear Andrew,
Thank you for your review! We truly regret to hear that you didn’t receive a response to your inquiry before purchasing. Since then, we have centralized all operations back to our headquarters in Italy to ensure better efficiency and customer support. If you ever need assistance in the future, please don’t hesitate to reach out at [email protected] —we’re always happy to help!
Best regards,
Creative-Cables Customer Service
My experience was wonderful.
I was finally able to purchase all matching cage lights for my kitchen and hallway. Also, pleased as the prompt response to the order being processed. DHL was great to advise accordingly as to when to expect delivery. The only problem we had with DHL delivery, is both times left on the stairs and not on the porch and subject to the wet weather. The first delivery was a large box and placed on an angle on the stairs.
I had a problem finding a cable to synch my Astell & Kern AK120 DAP & reached out to A&K to supply 1; they referred me to a dealer that didn’t have it, but referred me to Creative Cables, who did. I ordered the cable 3 weeks ago & have not received it yet; I emailed the company about 7 times, left messages on their customer service website about 8 times, communicated to their AI bot about 5 times, & have not yet heard anything from the company. I looked on the BBB website & found reviews about them & decided to finally report them for not following up on my questions about the order. There are two addresses In Tennessee & I have tried unsuccessfully to communicate with both. My name is Bob Krauss, but my TD bank has me as Robert; my cell is 516-965-6079 & I’m in Long Beach, NY, & have never had a problem that wasn’t addressed by a company & don’t understand how they can be so rude! The date I put in is approximate because I’m at work & it’s home. Thanks for your help, Bob
Reply from Creative Cables US2025-02-27
Hi Bob,
We’re extremely sorry to hear about the lack of response and frustration this has caused. Since December, we have recentralized management of U.S. operations to our headquarters, to ensure improved services. Please email us at [email protected] if you ever need any assistance, and we'll be happy to help you.
Best regards,
Creative-Cables Customer Service
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