CreditNinja

Dear Shawky BouAssy, Thank you for reaching out. We’re sorry to hear that your experience with our customer support team did not meet your expectations. Transparency and customer support are central to our lending process, and we take concerns like yours seriously. For privacy and security reasons, we cannot discuss specific account details in a public forum. At CreditNinja, we're committed to ensuring that all approved applicants have an opportunity to fully review all loan terms prior to signing, including information about the payments and schedule, annual percentage rate (APR) and other fees, along with details about the applicable 3-day cancellation window. High-APR loans are not recommended as long-term financial solutions; your choice of a loan product should match your needs and ability to repay. We value your feedback and appreciate you sharing your experience. Feedback such as yours helps us improve our products and services. If you would like to discuss this matter in further detail, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail [email protected].

Dear Melane, Thank you for reaching out. At CreditNinja, we're committed to ensuring that all approved applicants have an opportunity to fully review all loan terms prior to signing, including information about the annual percentage rate (APR) and other fees. High-APR loans are not recommended as long-term financial solutions; your choice of a loan product should match your needs and ability to repay. For certain Texas loans, CreditNinja acts as a licensed Credit Access Business (“CAB”) for an unaffiliated third-party lender. CAB fee details are outlined in the loan agreement, along with details about the applicable 3-day cancellation window. Additional information is also available at www.creditninja.com/pages/state_licenses. Our friendly customer service team is available to answer questions or offer assistance with your payments at any time. For further assistance, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail [email protected].

Dear Josue, Thank you for reaching out. We're sorry that you had difficulty reaching us, that is certainly not the experience we want our customers to have. Our goal is always to be transparent and supportive throughout the entire lending process. Our team is available Monday - Friday from 8:00 am - 5:00 pm CST by phone and email. We also offer live chat support directly from the homepage of our website, simply click the Chat live button to connect with a human team member during business hours. CreditNinja places the funds into a batch immediately after the borrower accepts the loan terms to help ensure funding is processed on time. Also, outlined in the loan agreement are details about the applicable 3-day cancellation window. We hope your recent experience speaking with a member of our team met your expectations. If we can be of any assistance in the future, please contact our friendly customer support team at ((855) NINJA-01 ((855) 646-5201) or e-mail [email protected] for any further assistance.

Dear LuckyGuns, Thank you for reaching out and for your interest in our loan products. Transparency and customer support are central to our lending process, and we take concerns like yours seriously. Our conditional loan offers are based on the preliminary information provided during the application. These offers do not yet account for additional factors reviewed during bank verification and full underwriting, such as verified income and ability to repay. Once all required information is reviewed, the final approved loan amount is determined using verified data. In some cases, this may result in a change from the original conditional offer. We apologize for any confusion this may have caused. Our friendly customer service team is available to answer questions at any time, both before and after signing. For further assistance, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail [email protected].

Dear Mr. Loan Man, Thank you for reaching out and for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must feel. As a returning repeat customer, we are excited to see your loan terms have improved with every return visit. We’d appreciate the opportunity to discuss your concerns directly. Our friendly customer service team is available to answer questions at any time, before and after signing. For further assistance, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail [email protected].

Dear Lance, Thank you for reaching out. At CreditNinja, we’re committed to providing accurate and efficient loan servicing, and we understand how important timely funding is to our customers. As noted on the homepage of our website under Loan Disbursement, applications approved before 10:30 a.m. CT, Monday through Friday, are generally funded the same business day. Applications approved after that time are typically funded the next business day. In some cases, additional verification may be required. If so, the loan, if approved, will be funded the business day after the verification is completed. We appreciate your feedback, as it helps us continue to improve our products and services. If you’d like to discuss your experience further, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail [email protected].