Crucial.com

Avoid Crucial – Terrible Customer Service and Useless Warranty Support

RMA: SGS10768774. I’ve spent over a month trying to get a warranty replacement for a Crucial hard drive that failed well within the 12-month warranty period. I followed every instruction exactly. I was given an RMA number, paid £10 to return the item, and sent it off with special delivery tracking. After that—nothing. Crucial claimed they had no record of receiving it until I sent them the tracking proof myself. Even after that, weeks passed with no update, no replacement, and the same generic template emails from outsourced home-based support agents who can’t escalate anything and never me call back. There is no UK customer service, no one in the UK head office who will answer a phone, and no way to speak to anyone who can actually resolve an issue. It’s now been six weeks and I’m still stuck in the same loop with no resolution and no replacement for a simple warranty claim. I am expecting Crucial to add a copy and paste response below to match all of their customer service, faceless, no names, no accountability and unhelpful. Protect the brand at all costs, irrespective of the customer! My advice: Do not buy from Crucial or Micron. They have exited the UK, outsourced their support and logistics, and clearly do not value their customers or honour their warranty process. I deeply regret buying this drive through Amazon and would strongly urge others to avoid this company entirely.

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Painful Replacement... Still Ongoing.

Had my SSD fail within just eight months. I sent it to Crucial, and at first their response was great. But now that it’s time for a replacement, all I’ve been told—every single day for the past two weeks—is that “it’s with the internal team.” No timelines, no meaningful updates, nothing. For something as simple as a replacement, this has become the most unnecessarily painful returns process I’ve ever dealt with. Still no update, still no new drive. I genuinely hope yours never fails, because if it does, be prepared for a frustrating experience. Edit: They respond to bad reviews quicker than they do to the customers who buy their products.

Problems registering my SSD

I bought a 2TB SSD and I thought I had registered it as I have the email to prove that. However, the website keeps asking me to register even though I have already done so and, once again, my password manager verifies that. Also, on that Register screen, I'm getting a pop-up saying: "Stay connected with Crucial! Sign up today to receive the latest product updates, tech insights, and innovations from Crucial." When I put my email address in there and click Sign Up it just stays at that point until I click on the X at the top right of this pop-up. Nothing else happens. I am also getting my Bitdefender A/V software telling me that it's blocked "js.digitalriverws.com" from connecting with my PC. Why aren't I using the Help AI? Because they are pathetic with their menus and questions about what product I bought when I all want to do is find out how to use this SSD once they've agreed that I have actually registered it and stopped that pop-up on my Account screen. TWO DAYS LATER I was interested in what questions the company would ask me in their reply email so I was quite disappointed that it only asked for my name, email and phone details as well as a Reference number that I didn't know and so I put in "????" for that. I'm now awaiting their next communication. Their next communication came this morning (24/11/25) offering me to get into their Contact web page. When I tried to log in it didn't like my password and when I tried to reset my password it came up with, "Cannot reset the customer's password" so I'm even more confused! Aha! I've just received an email from them with lots of questions on it. 25/11/25: Now everything is working okay. They did tell me to cancel the pop-up, which is what I did. They also gave me advice on using other browsers and temporarily stopping my A/V but I didn't need to do that in the end. I've now upped my score due to their very speedy customer service.

False advertising. Not fully compatible with Mac

Crucial is advertising falsely that their drives are compatible with Mac. Customer service has no resolution other than wipe the drive which is not acceptable and probably still won’t work. Constant complaints online about this issue. Four pages of complaints apple support site about Mac compatibility issues. I have four crucial drives. I’m contacting any merchant where I see crucial for sale such Amazon to bring to their attention that these drives are not “effortlessly compatible with Mac” which is what is advertised in Amazon. Crucial has no option for firmware updates on Mac. Only windows.If you cannot update firmware with Mac then it is not fully compatible with Mac. Update: The reply asking for more information is a distraction from the truth that they have no way of remedying the fact that the drive does not work reliably with newest Mac OS26. And no way to update firmware with a Mac computer so these drives are not “effortlessly compatible with Mac” as advertised. 1 hr 22 minutes on the phone with Crucial and no way to even attempt a fix that will not involve wiping the disk and no guarantee that will even work. Update: received email from Crucial informing me that it’s actually possible to update firmware on Mac. This was not mentioned in the 1 hr 22 minute call with customer service. The following is probably why. ONLY IF YOUR MAC IS FROM 2012 OR OLDER CAN YOU INSTALL FIRMWARE WITH A MAC. To install a firmware update on these you need a Mac with an INTERNAL SuperDrive. The last MacBook with an internal SuperDrive was released in 2012. Update 11/18/2025: received an email saying it’s possible with a long process to update firmware on Mac. BUT ONLY if you have a Mac with an internal SuperDrive. Mac users may want to consider a class action lawsuit with the amount of complaints here and elsewhere. Now it appears they are removing the review I left in their website. No problem as I will be leaving reviews everywhere I can. This company is not to be trusted. Update, the following are actual paragraphs emailed to me from Crucial: “Please note that no compatibility issues have been identified with Crucial SSDs on Mac. All SSDs are thoroughly tested by Crucial before being recommended for any system.” “Our products are designed to work with macOS, and many customers successfully use them on Mac devices. However, certain advanced functions such as firmware updates currently require a Windows environment. This is due to technical limitations in macOS that prevent us from offering the same update process natively. We recognize this can be frustrating.” My response: 1st paragraph: How do all of you with a Mac that purchased this drive and it doesn’t work feel about what’s said here? There is absolutely no way Crucial is not aware of issues Mac users are having. Outright lie. 2nd paragraph: “MANY customers successfully use them on Mac devices” So it sounds like an admission that it works on Mac for MANY customers but not all. Hope if you buy it you’re one of the lucky MANY Mac users that they work for AND NOT for MANY Mac users they don’t work for. Then trying to blame Apple for the fact that they don’t know how or care to make a firmware installer for Mac. I’ve had plenty of devices that the firmware was updatable through Mac. The Federal Trade Commission (FTC) enforces truth in advertising laws, which require that advertisements be truthful and not misleading. If a business engages in false advertising, the FTC can take action, including issuing warning letters or pursuing legal penalties. Reply to Crucial reply: First of all this review will be deleted in a couple days if it’s even live for others to see now. This is because I’m not responding to a so called request by Crucial for more information. They are trying to say that they need more information but 1 hr 22 minutes on the phone gave them ample opportunity to get all the information are requesting now. I’m not expecting a resolution because what they’ve offered is not acceptable for the issues I and others have had dealing with this product. The only acceptable response from Crucial at this point is to stop all references to their product being Mac compatible when it is not reliably compatible and they know that. Every-time I see their product for sale I’ll be leaving an appropriate review and contacting the site administrator to inform them of misinformation on their site. They can continue to try and have my reviews deleted but Crucial will never not be on my radar, and I’ll do everything I can to get the truth out.

Avoid

I bought a X6 for long-term video and photo storage. I've had 4 different HDD die on me to i decided to move up to SSD. this was a highly recommended so i trusted it. It died on me, deleting all my data. I used it maybe a dozen times over a few year. There is no excuse for this to happen. Go with samsung or ANY other product.

EXTREMY LONG WAIT FOR WARRANTY WITH YOUR HAND UP FIRST

After 2-3 months of trying to get a replacement ram. I am still at a point where I need to ship it to crucial. It’s already made the journey there, but it was returned because they moved and didn’t tell me their updated address. I bought replacement ram in the meantime to hold me over until I receive the repaired ram back. Hopefully by Christmas in a couple months…

after two days disappear when connect it

after two days using my crucial 4TB 10X pro it's not loaded "Mounted" when connected to my computer

Subpar Customer service

Don't do it to yourself. You'll regret making the purchase if you need to file a warranty claim.

Crucial Drive website is a total waste - and their software is effectively useless.

1> cannot register the product as Crucial doesn't recognize me as a human - I am one 2> even though I am registered with the site, the chat window freezes when you try to report a problem 3> I bought their product so that I could replace a failing and full tiny M.2 SSD that the machine boots from - BUT you can't do that because the software they give you can't be installed on a nearly full drive and drive path selection is NOT possible, so you can't put it on another drive. 4> SO you uninstall the major programs on the drive you needed to clone, to make room for cloning software but you can't RUN the software because the machine doesnt yet recognize the crucial drive becuase you are installing the crucial drive. A catch 22 - and dumb one they could easily fix. So - don't buy Crucial drives - work with a better company.

Purchased SSD

Purchased SSD , registered online, confirmed……downloaded Acronis True image . Pop up display says at least one Crucial SSD has to already be installed before the backup/transfer process can start …. 🙃🤯. Seems counterintuitive.as I’m trying to install a Crucial product and it won’t let me ….. unless I’m missing a step .

I’ve used Crucial products for over 30 years...

I’ve used Crucial products for over 30 years, but this latest experience has completely destroyed my trust in the brand. I followed the process, got an RMA, and expected a straightforward return for a DOA NVMe drive. Instead, Crucial flatly refused to replace or refund it, no matter what I said. To me, that shows they don’t care about their customers — even long-term ones. It’s unacceptable to dismiss a loyal customer of three decades over something so simple. If Crucial can’t stand by their warranty promises, I’ll be taking my business elsewhere and encouraging others to do the same. I hope Crucial reconsiders how it treats long-term customers and makes this right.

support has gone completely horrible

support has gone completely horrible. i ordered memory using their system scanner. my system began crashing. i ran all the tests everything passed. so i had to pull 1 chip out at a time to find out when it would stop. contacted support after several hours waiting they agreed to exchange it but i had to send it back first. i did but they gave me an old address that is now vacant. reaching out to them they gave me a new address to send it to. they expect me to keep paying to mail it to them until it costs more then just buying a new chip. this will be the last time i willingly order form them. i have reached out and waiting for the solution

Warranty is a joke

Warranty is a joke Crucial makes great products, but if you happen to receive a defective one after the resellers return period, be prepared to exercise a lot of patience. The warranty claim process with Crucial is extremely slow. Here's what you can expect: You have to pay for shipping (which takes 3-4 days). Then you wait for them to inspect the part and approve a replacement (5-10 business days). After that, you wait for shipping confirmation of the replacement (2-4 business days). Finally, you wait almost another 5 days for the part to arrive. Altogether, this process can easily take a minimum of a month. In my case, the SSD I had was discontinued, so they offered me a newer model. Sounds good, right? Wrong. They recommended an SSD that isn’t even supported by my laptop. While the new SSD works in my other PC, it's not compatible with the laptop where I need it. Crucial tried to offer solutions that you can easily find on Google (many of which I had already tried), and I agreed to go through them just to see if there was anything new that could solve my issue. Unfortunately, none of the suggestions were helpful. After going through all the troubleshooting that I had already done, they essentially stopped responding. I was really upset because they had promised to resolve my issue within 48 hours, yet it's now been almost 72 hours, and I’ve heard nothing. To Crucial: If you're going to respond to this review, I expect an actual solution, not more troubleshooting steps. I’ve already tried everything. UPDATE: They decided to blow me off by not taking accountability and saying that manufacturer of the laptop needs to solve the issue. Thank you Crucial, this will be the first and last product that I will buy from you :) UPDATE #2: No follow up after 1 week. It's been 1 month and 2 weeks without a laptop. UPDATE #3: Crucial followed up and basically, they are not taking accountability for this and told me to correlate with laptop manufacturer since they claim this is a "laptop" issue. This is something that I did, and laptop manufacturer stated that this is not an issue on their end based on the situation that I explained to them. They suggested to run a diagnostic but unfortunately running this would cost me the same or more than buying a new SSD (this is not my plan). My unique situation Crucial states that they "honored" the warranty since the replacement works (It works on my home PC). Crucial's logic here is "we gave you a replacement, what else do you want us to do?" Sure, this is correct, but the replacement is intended for my laptop not my PC. How would the situation be if I told you that I verified it with someone's else computer? Just give him/her the SSD since it works on their computer? This is just a poor way to close my case. I honestly give up, this is a waste of my time as a customer trying to solve something that is clearly Crucial's responsibility to do. I hope whoever is considering buying a product from Micron reads this review and changes their mind. It's been 1 month and 2 weeks since I started the warranty claim.

This product is garbage

I purchased a 4TB X10 Pro which failed within months. Tech support? Non existent. This product is garbage. Don't trust Crucial with your crucial data.

Unacceptable Service and Defective Product from Crucial

After their SSD Crucial X10 Pro was defective after only 4 months, I lost several data and spent 1.5 hours on the phone with Apple support to try to recover the lost data. The support (Mohammad Q) offered to send the item at MY expense to the Czech Republic from Switzerland. After asking if they could send me an SSD directly without having to pay even more and waste even more time due to a mistake on their part, they simply refused. I said I'd contact Amazon about the situation, and then Mohammad Q abruptly ended the conversation without any notice. And as luck would have it, no email requesting a support evaluation was sent. After checking online, I'm far from being the only customer with problems with this model of SSD. So this is a general problem with their manufacture. Making customers pay for their own mistakes is shameful. This company's customer support is extremely useless and inefficient. Mohammad Q, who dealt with my case, was unfortunately useless and even rude in cutting off the conversation so abruptly.

The person I spoke with barely spoke…

The person I spoke with barely spoke English. Further more, her voice was very broken up. I assume she was on an IP Phone with a bad connection. She promised me an email to further process my warranty exchange for my dead 1TB Crucial P3 Plus NVMe M.2 SSD. Now, 3 hours later, still no email. What next???? The next day, I called their Technical Support line. After talking with the service tech, he sent me an email that contained a link on how to reset the NVMe drive so it will be recognized by the system. I followed the procedure and now the drive is working, again. I have increased by rating by 2 Stars. Next time, I won't bother with the Warranty Support line, but go straight to their Technical Support line. Very frustrating experience, overall.

Locked out of the computer due to the disk

After installing the SSD, the computer access was locked down and prevented me from even booting the system! It’s obviously a scam to lock people out of their devices!

Still waiting for a replacement after 2 months.....

I purchased a X10 Pro 2TB early March which worked perfectly for around 15 days before failing. I followed advice from Crucial support and the device started to work again before failing a couple of days later. Crucial agreed to replace the X10 Pro on 8th April and I returned it to them a couple of days later. I was informed that due to supply problems the replacement would only be shipped for 14th May. Not having news from them I contacted them again and was informed on 19th May that the new shipping date was 19th May. Today it is 2nd June and I still don´t have the replacement. The support chat claims to have escalated my demand but goes silent when I request a guarantee. It is now 2 months since I first raised the problems with their support, but apart from platitudes I have still not received my replacement, nor any guarantee as to when I will receive it. The product is freely available to purchase so I find it difficult to accept they have supply problems. A very unsatisfactory experience which is still waiting to be solutioned. The replacement order number #610423976

Joke

Absolutely disgraceful experience. The online chat system allows agents to view everything you're typing before you even send it - a blatant GDPR violation. One of the agents openly admitted this during the conversation, especially when I started receiving replies to messages I hadn't even sent or had already deleted. Completely unprofessional from start to finish. The website barely functions, constantly down, and registering a product is impossible - it feels like a deliberate scam. How can anyone trust a company that operates like this?