Crucial.com (www.crucial.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 36% give 1 star; The business has replied to 97% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
They can't ship then refund after 15 days, too bad. Waste time waiting
Reply from Crucial.com2025-02-06
Hello Loc Ngo,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
L
Larry · 12 reviews · Verified · Experienced 2025-01-20 ·
★★★★★
Support resovled my installation issues.
J
John Jones · 1 review · Verified · Experienced 2025-01-20 ·
★★★★★
I still have not received the product I…
I still have not received the product I ordered on the 20th of Jan. As of Jan 31st tracking info placed the item in Cleveland, Oh ... a mere 30 miles from me then on the morning of Feb 1st the package was in Lorain, Ohio, a mere 17 miles from me. I checked again today and as of 8am on Feb third it now shows that the package is in Jefferson, Ohio about 150 miles from me. As I said, two weeks since I ordered the product and nothing to show for it. I would say that this has NOT been a pleasurable experience thus far.
Reply from Crucial.com2025-02-04
Hello John,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Brahima,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
The detector has been always a great way to verify the memory. The website is easy to navigate and I've never had a problem with RAM ordered from Crucial using them for 10 plus years. Thank you!!
Your cloning software does not work......Comes up with need at one Crucial hard drive installed. Can't get rid of it. I used your drives and software for all my computers and never this kind of issue. Update your software.
Reply from Crucial.com2025-02-03
Hello Gary,
We are very sorry to know that you are facing issue to clone the drive by Acronis. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
C
Carol · 3 reviews · Verified · Experienced 2025-01-16 ·
★★★★★
Inaccurate and Antiquated poor customer service
First the scanner the website provides doesn’t work. I then had to enter all my computer information and the information about my pc came back inaccurate. The parts they claimed were compatible were not. I called their support number at least 8 times 4 times the person claimed not to be able to hear me, yet on a couple of other calls they could hear just fine. One rep tried to inform me that the parts were fine and that my pc didn’t need a heat sink despite specific instructions inside the tower said a heat sink was required. The support phone number that wasn’t an 800 number wasn’t even active. Overall the customer support was inept and difficult to understand and the website was useless and antiquated. It hasn’t changed since I used the site years ago to order RAM for my old pc.
Reply from Crucial.com2025-02-03
Hello Carol,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
I received the order in a timely basis, and when I had an issue installing it, the Crucial rep that I chatted with knew exactly what it was, and I was up and running soon after.
very helpful with quick response times detailed guide
C
Charles Lane · 1 review · Verified · Experienced 2025-01-15 ·
★★★★★
Worst customer service in the industry
Worst customer service in the industry. Will not send me a return shipping label for a damaged item to be refunded. They have said numerous times it was sent but was not.
Reply from Crucial.com2025-01-30
Hello,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
B
Brian · 2 reviews · Verified · Experienced 2025-01-14 ·
★★★★★
The ease of the website scan was great
The ease of the website scan was great! The product was stellar! The only thing I could think of improving on is letting me know the status of my order. There are so many people online taking money for nothing, the transaction made me nervous. I would recommend to anyone!
Brand new HDD went bad, no big deal we will replace it.... Right well you send in the defective part to Crucial and its been almost a month no email no nothing. I call in and customer service told me that its backorder. We wait longer 2 weeks later still nothing I call they say well we can send you this HDD instead. Ok I am still waiting. ... Call customer service some reason site did not update but here is your tracking number. dont track it untill 24hr's .... still waiting for replacement.
STAY AWAY!! go buy WD
Reply from Crucial.com2025-01-29
Hello Battle,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
I
Ian G · 1 review · Verified · Experienced 2025-01-14 ·
★★★★★
Arrived on time and is working as…
Arrived on time and is working as expected. Very happy.
I first purchased two 16G memory cards to add to the two 16G cards already installed on my Alienware desktop computer. It turned out that they were not compatible with my existing memory. Dell wanted $175 for one 16G card. I paid $60 for the two 16G cards from Crucial. I purchased an additional two 16G cards and installed them with no problem. Now, I have 64G of memory for around $120.
I was trying to forget about the awful service i recieved but crucial keep asking me to leave a review so here it is.
I placed an order for some ram, waited 2 weeks nothing came, checked my bank money was never taken. Placed another order and this time i accidentally used autofill and that chose my delivery address to an old house. I contacted immediately and they said they cant change or cancel the order even tho the money had yet to be taken. So then i placed another order correctly and waited a few hours and called back up to make sure they know i only need 1, the 2nd person i spoke to cancelled my error order without any issue.
Im done with customer service, nobodg has decent service anymore
Reply from Crucial.com2025-01-27
Hello Ricardo,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial,
