Crucial.com (www.crucial.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 36% give 1 star; The business has replied to 97% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
1-Star Review: "Crucial Storage Executive Is an Embarrassment"
I’ve never been this frustrated with what should be a simple task: updating SSD firmware.
Crucial’s Storage Executive software is, frankly, pathetic. It fails to perform even the most basic function - downloading a firmware update - due to broken certificate chains and Java errors like:
PKIX path validation failed: java.security.cert.CertPathValidatorException.
What’s worse? The software gives you a "manual update" option, but Crucial doesn’t provide the actual firmware file anywhere. Instead, they bury it deep inside an ISO file - and not even a proper UEFI-compatible one. I had to mount the ISO, extract COREPURE.GZ, then dig through Linux file trees to find firmware.properties and the firmware folder, only to zip it myself before the tool would recognize it.
Seriously - who designed this update process? This is enterprise-level stupidity for a consumer product. There’s no reason firmware updates should require reverse engineering a boot ISO.
I’ll say this clearly:
If you don’t want your users wasting hours doing something that should take 30 seconds, fire whoever owns this tool.
Reply from Crucial.com2025-05-09
Hello Justin,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regard,
Crucial
J
JUSTIN · 2 reviews · Experienced 2025-05-06 ·
★★★★★
Nearly 2 months have elapsed since…
Nearly 2 months have elapsed since RMA’ing an NVME hard drive. Support continues to give me the run around saying it’s no longer stocked and being replaced with a different model. Then they claim the replacement model is no longer in stock and need to wait a few weeks. Then they come back and say the replacement should ship soon and a problem with their inventory system is preventing them from notifying me of it being shipped. Still no tracking number, still no estimate of arrival or if it has even shipped. Being without a 4TB drive for two months is unacceptable. They won’t refund me because I didn’t purchase the drive through their website. Will never buy a crucial drive again!
Reply from Crucial.com2025-05-08
Hello Justin,
I’m very sorry about the situation. I understand that it caused you a lot of trouble. We have escalated this issue to our internal team. We will update on your registered email as soon as I get we get response from our internal team.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
F
FlyingCat Pro · 28 reviews · Experienced 2025-05-06 ·
★★★★★
Unable to reset my Crucial password
For over a week (since 29 April) I have been unable to reset my Crucial account password.
I raised this issue with Crucial Customer Support and was informed the problem is that Crucial's system does not return a password reset email in order to reset my Crucial password.
I was told a week ago that this issue had been escalated, but the issue persists, which is unacceptable!
Extremely frustrated!
Reply from Crucial.com2025-05-07
Hello,
Thank you for reaching out to us.
I truly regret the challenges you’ve been dealing with, and I understand how frustrating and inconvenient this situation must be for you. we genuinely appreciate your patience as we work toward a resolution. we’ve reached out to our internal team once again for an update on your login issue. As soon as I receive any new information, I will notify you via email.
Thank you for your understanding—I truly value your patience and cooperation.
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
J
Joseph Cody · 6 reviews · Experienced 2025-04-19 ·
★★★★★
Dead SSD less than 40 days old. Sent drive no return.
Like many others mentioned in TrustPilot I had an SSD fail shortly after purchase.
Have been waiting several months for RMA replacement.
I’m looking into the process of pursuing them in small claims court on principle.
If any lawyers read this review I would
encourage you to see if it’s worth opening a large class action lawsuit.
My email is jcody10 at Gmail if Crucial would like to contact me to make this right.
My RMA number is SGS69935543
Confirmation of USPS tracking is 9400136208326282462691.
Reply from Crucial.com2025-04-21
Hello Joseph,
We are very sorry to know that you still do not have update regarding your replacement order. We completely understand the frustration that comes with a setback like this. We are reviewing the RMA details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
S
Steve Fitzgerald · 2 reviews · Experienced 2025-04-17 ·
★★★★★
I've been waiting 4 months for a…
I've been waiting 4 months for a replacement SSD that was under warranty. The absolute worst service Ive ever dealt with. Ive talked to at least 4 different support reps to discuss my case, and kept receiving emails that had nothing to do with my case. Then they claim they sent me the drive, but they sent it to the wrong person/address. At this point, I think they are just trying to delay sending me a drive until the warranty period runs out. Stay away from this company.
Reply from Crucial.com2025-04-21
Hello Steve,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
G
Grig Val · 1 review · Experienced 2025-04-02 ·
★★★★★
X10 Pro SSD password installation
X10 Pro SSD password installation
Be careful with external SSDs from Crusial. At least the X10 Pro. They do not have a password setting option. The password can be set only if you download a special program from the manufacturer. But it downloads only on the C: drive of the computer, not on the SSD. To transfer files with SSD to another computer, or at least to open them on another device, the same manufacturer's special program must be installed there. That's what I was told in tech support. Every next device must also have this program installed. I compare it with my previous Samsung SSD - there the password is set and opened on the device itself, no problems.
I'm going to return the X10 Pro and buy a proven device.
Reply from Crucial.com2025-04-04
Hello Grig,
We are very sorry to know that you are facing issue to set password on yoru external drive. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Be careful dealing with Crucial directly at this time. They are having internal issues with their billing and refund system.
Issue: I ordered a 32GB ram stick in January thinking it would be compatible with the ram that was installed in my new laptop that I had purchased. I realized my error when I received the laptop. Had not opened or tried the ram stick.
Feb 4th started the process for returning it. All was good, received returning instruction and off it went via UPS. They received it at their warehouse next day. Waited 10 days, they said it would take 8- 10 days to process, and no refund.
Feb 24 - Called to get status. They had not started the refund process. Told it is expedited and should be processed in 24 - 48 hours.
Feb 28 - Still no refund. Called again for status. Told it was in process and it is being expedited and that it takes 8 - 10 days to process and to allow for that time. I was also advised they are having significant issues with their outside company that processes their payments and refunds. They did a sudden and unexpected change of companies, and their billing/refund process is taking longer than normal.
March 3 - Receive and email asking for evidence that they charged my credit card. Wanted screen shots from the CC bank showing transaction. Provided multiple screen shots of PayPal and CC transaction with the bank.
March 11 - Waited 8 days - called again to ask for status. Again, told of their broken system and the ongoing issues. Said it was being expedited for processing. Starting to get a theme here.....
Shortly after the call get another email asking for evidence to show my cc was charged. Called back and ask why I'm being asked again to provide information already sent. This time I have a representative who actually wants to help. He starts investigating and says their people cannot find any evidence that my card was charge and that is why they are asking for it. Okay, what about my email sent with evidence. He then does a search of their system and cannot find the email. Grrrr. With the rep still on the line, I send the email again (actually 2 more times). He never see's them in their system. Okay, asked for another way to send this information and verification it is received. He provides his personal email with the company. Sent and verified received. Further discussion he says again 8-10 days to process a cc refund but there are alternative refund means. He said I could get an AMAZON card in as short as 48 hours. Okay do that. 48 hours later still no AMAZON card or refund. Will be following up again next week hoping they have better answers. Next option is to dispute through PayPal and/or Credit Card since they say they have no evidence they charge me but the financial institutes do have a record. should be an easy solution if Crucial will not stand behind their products and programs.
In short - order Crucial parts from one of their alternate companies. Even if you have the remotest thought of having to deal with a return or warranty issue use one of Crucial's alternates.
Reply from Crucial.com2025-03-17
Hello Huge,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
M
MARK PARKER · 13 reviews · Experienced 2025-01-20 ·
★★★★★
SSD failed so as it was under a five…
SSD failed so as it was under a five year warranty sent it back to RMA returns in the UK. A month later and a different story every time I ask for an update. I bet I still won't have it in a month's time. "K" LINE LOGISTICS (UK) LTD RMA here in the UK is a joke for this company.
Reply from Crucial.com2025-02-24
Hello Mark,
We are very sorry to know that you still do not have update regarding your RMA. We completely understand the frustration that comes with a setback like this. We are reviewing the RMA details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://uk.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
I ordered a 4TB external SSD drive for my brother back in January.
It’s never arrived. Part payment has been taken already. Further payments now suspended and I have to wait up until 21 days for Crucial to respond!
1. I’ve tried phoning several times only to hear a repeated loop recording of ‘choose your option 1, 2, or 3’
2. I’ve tried emailing the address they gave, only to have it returned undeliverable.
3. I’ve tried tracking, my tracking # is unknown.
4. I’ve tried entering my email and order # multiple times to check status of my order, nope! Apparently my order doesn’t exist.
5. I’ve tried chat box, you have to enter order # and email, so see # 4.
I do have the order confirmation and invoice which I received upon ordering.
This is shocking customer service.
An expensive piece of kit disappears into the ether along with any recognition of my email and order #.
UPDATE:
Thank you for your response. I have now completed the form via Trust Pilot requesting further information.
Order 9000024169
Name: not for public consumption
I look forward to hearing from you, I am unable to contact you via any contact details on your website (see original post as to why).
Reply from Crucial.com2025-02-13
Hello,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Updated Response:
Hello Nora,
Thank you for sharing the requested information.
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://uk.crucial.com/support/contact to know about other ways to reach out to us.
Best regards,
Crucial Support Team
Ordered an item over one month ago still have not received it Nor have I been reimbursed as I was promised. Have talked with customer support on more than one occasion very little help to remedy this situation have used this company in the past with good results but never again!
This is an update from my previous review. I still have not been reimbursed for the item I purchased. I have emails verifying that it was deemed undeliverable and was returned to crucial almost 3 weeks ago. After numerous phone calls and promises that reimbursement is on the way I still do not have my money. Very frustrating that I paid for SSD memory, did not receive it. I have verified email from crucial stating it has been returned to crucial and yet I have not been reimbursed. This is theft
Reply from Crucial.com2025-02-12
Hello Keith,
We are very sorry to know that you still do not have update regarding your refund. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Exactly the product I required at a reasonable price.
V
Victoria · 4 reviews · Verified · Experienced 2025-01-24 ·
★★★★★
Not a reliable system
I ordered on the site, a week later I still had no tracking, the only said it couldn't even find my order. Talked to CS rep and he said it was mailed the day before and he gave me the tracking info. That was great, but I never even received an email about it shipping, even after the 48 hour she told me it would be before I could get one. It shipped 6 days after I purchased, that was a bit long, the system couldn't find my order to give me an update and never got an email when it was shipped... But at least when I spoke to them they could provide me one, but what a hassle! Idk if I'll order from them again. I did get the product, but it makes me weary that their system is so unreliable!
Reply from Crucial.com2025-02-14
Hello Victoria,
Thank you for sharing your feedback relating to your recent purchase from Crucial.
We apologies for the inconvenience you faced due to this order -
In order to resolve this concern, we are reviewing this order in propriety and we will get back you in next 24 hours.
Meanwhile, if you have any further queries, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Best regards,
Crucial Support Team
R
Robert G Maynard · 1 review · Verified · Experienced 2025-01-19 ·
★★★★★
The ordering process and the different…
The ordering process and the different applications for my computer.
D
David Lord · 2 reviews · Verified · Experienced 2025-01-21 ·
★★★★★
I had a very MISERABLE experience…
I had a very MISERABLE experience navigating through your GUI. After about 2 hours frustration, and ordering my products. I found that my order had been canceled and that there was no available record of the order to reinstate it.
Re-ordering was as frustrating as the original issue.
Reply from Crucial.com2025-02-07
Hello David,
We are very sorry to know that you do not have update regarding your order. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
I purchased a Crucial DDR5 32GB kit, and the experience was flawless. Installation was quick and hassle-free, and the RAM worked perfectly upon boot with no errors. Great performance and reliability right out of the box. Highly recommended!
I was not informed about my order shipping and had to contact support only to find it would be arriving soon.
A
Ana Paiva · 2 reviews · Experienced 2025-02-05 ·
★★★★★
If you value your business, stay far away from this company!
Avoid at all costs! Their service is terrible, and their support team is completely unhelpful. I experienced major business losses due to their mishandling of a domain transfer, and their support was non-existent when I needed urgent assistance. If you value your business, stay far away from this company!
Reply from Crucial.com2025-02-05
Hello,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
First order went thru ok but right after it was charged to my credit card it was refunded. Phone conversation yielded "I don't what happened". Getting shipping info was a disaster. First you didn't recognize,my order number and then I didn't get a 48 hour status message. Then couldn't track it. I won't do business with you again. Hope the actual boards are better than my experience.
Reply from Crucial.com2025-02-07
Hello Gerald,
We are very sorry to know that you still do not have update regarding your order. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
