Credit Union of New Jersey is a member-owned financial cooperative providing banking services including savings, loans, and other financial services to it's members for over 75 years.
Credit Union of New Jersey (www.cunj.com) has a 4.7 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 1% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-09-05.
I went there to open an acount and get a medallion signsture everything went smoothly i was very satisfied
We're happy to hear that your account opening went smoothly. We appreciate you letting us know you were satisfied with your experience!
Professional patients caring and encouraging
We're so happy to hear that - Thank you for taking the time to provide us with feedback!
I spoke with Jennifer who was cordial. She quickly took care of my initial transaction and made several suggestions about my accounts and recommendations to save me money and improve my level of service. Excellent advice. And excellent employee.
We are so happy to hear that our team member was able to support you and personalize some recommendations. Thank you for taking the time to provide us with feedback!
The presence of feeling a part of with professional and understanding way of making me feel comfortable
We're happy to hear that you felt comfortable and understood. Thank you for taking the time to provide us with feedback!
Great experience, staff were helpful always friendly,everything from opening my account to handling my loan. I like the low fees and that they care about their members, so overall a positive experience.Jonathan C. was very helpful.
We're glad you enjoyed your experience. It's great to hear that our staff was helpful and friendly while assisting you with your account and loan. Thank you for taking the time to provide us with feedback!
Great customer service
Thank you so much for your feedback!
The Staff ... Always intelligent, courteous, and friendly.
Thank you so much for your feedback, we sincerely appreciate it!
We appreciate your feedback, thank you for taking the time to share your experience!
Good experience in total but some small details could be improved like communication.
Thank you for your review. We’re glad your overall experience was positive and appreciate your feedback regarding communication. We’d like to learn more about what we could improve. Please contact us directly at 609-538-4061 so we can discuss further. Thank you for your membership!
We're so glad we could assist you; we appreciate your kind words and are grateful for your feedback.
love this bank, amazing service, it was an easy in and out process..
Thank you so much for taking the time to provide your feedback; we appreciate it!
We are so glad that you had a great experience with us. We appreciate you taking the time to leave us feedback.
Awesome and very knowledgeable
Thank you for your positive feedback!
Everyone I interacted with was so kind and helpful as this was my first time in there and I was unsure of a few things. From the kid that was greeting everyone to the lady at the front desk to the teller, all were so nice. Had a great experience!!
We're so happy to hear that your visit was a great experience! We appreciate you mentioning the kindness and helpfulness of our staff. Thank you for your positive feedback!
My experience was great I got the help I needed me and my fiancé got our accounts the manager was very helpful and smiled the whole time thanks again.
We're happy to hear that you and your fiancé had a great experience and received the help you needed with your accounts. We appreciate your positive feedback and thank you for sharing!
Customer serious was excellent. They were able to break down products and services. Very knowledgeable about the services.
We're happy to hear that our team provided excellent service. We appreciate your feedback on their knowledge and ability to explain our offerings clearly. Thank you!
This Is True Very Urgent From American Business Work.So Guys Trust Me This Is Osam And Verify expansive Credit Union 🧚♀️🥰
Thank you for your positive feedback!
Everytime I call CUNJ, each representative is patient, honest, kind & persistent with following up, Great customer service is hard to find & CUNJ does it right! Thank you for being a leader in taking care of your customer, Anthony is an asset to your team ⭐️⭐️⭐️⭐️⭐️
We appreciate you taking the time to share your positive experience. We're happy to hear that our representatives consistently provide patient, honest, and kind service with great follow-up. It's wonderful to know our customer service made such a positive impression!
Thank you for your feedback!
If I could give less than one star, I would. I went in during my lunch break to receive a replacement card because my current card is set to expire and I haven't received the replacement in the mail. I did what I was supposed to do- signed in and sat down to wait for assistance. 10-15 minutes into my wait another woman comes in asking if it would be possible for her to get her card in 15 minutes because she was on her lunch break. They had this woman set and ready to receive her card in less than 5 minutes, while I was still waiting. During that time, I noticed that my name was removed from the queue. Foolishly, I believed that meant that someone would be arriving soon to assist me, but nope. The receptionist walked over to me, and asked me why I was there. I overheard this same receptionist tell the woman that came in after me that she had two people ahead of here, she also told her why we were there. So, she knew before she decided to place this woman in front of me that I was there for a debit card as well. I just told the receptionist that I had to get back to work because I only had 10 minutes left on my lunch break and that I would try my luck again another day. To add insult to injury, I got an email saying Appointment Completed, and thanking me and asking me to be on the lookout for a survey. I WAS NEVER SEEN!!! I hope they email the survey to me. I'm really looking forward to filling it out.
Thank you for sharing your feedback. We’re sorry to hear your visit felt frustrating, especially during your lunch break. We understand how important it is to be helped quickly and in the order you arrived. Our team’s goal is always to assist members as efficiently and fairly as possible, and we also work to ensure that members receive the services they need during their visit. We’d like the opportunity to review your experience more closely and make sure everything was handled appropriately. We will have a representative reach out to you to further discuss.
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