Credit Union of New Jersey is a member-owned financial cooperative providing banking services including savings, loans, and other financial services to it's members for over 75 years.
Credit Union of New Jersey (www.cunj.com) has a 4.7 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 1% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-09-05.
Anthony has always worked with me on helping with all my accounts needs.
We're happy to hear that you've had a positive experience. We appreciate you taking the time to share your feedback with us!
The teller was very helpful, friendly and efficient! The facility looked well kept. Hadn’t been on site for a while. I was very pleased!!
We're happy to hear that you found the teller helpful, friendly, and efficient! We're also glad you were pleased with the upkeep of our facility. Thank you for your positive feedback!
Teller and representatives' knowledge, location, and easy use on my device. Also, the cybersecurity that the bank provides to its customers.
We appreciate your positive feedback! We're happy to hear that you value our team's expertise, convenient accessibility, and the cybersecurity measures we provide. Thank you!
I arrived at 9am and was the first to sign in After 20 minutes I noticed that my name was still not on the waiting list on the board I went up to the receptionist and told her Apparently someone else took my place in line and my name was erased thinking my transaction was completed!
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and inconvenience you experienced during your visit. This is certainly not the level of service we strive to provide, and we understand how frustrating that situation must have been—especially after arriving early. We truly appreciate you bringing this to our attention, as we are always working to improve our processes and ensure our service is both efficient and accurate for every member and guest. Your feedback helps us identify areas where we can do better, and we will be reviewing our check-in procedures to help prevent this from happening again. Thank you again for your patience and understanding. We value your membership and hope to provide you with a much smoother experience in the future.
The teller was efficient and updated my dormant account for me in a very short time.
Thank you for your positive feedback, we appreciate your membership!
Customer service was quick, responsive and answered my inquiries with simple understanding
We're happy to hear that our customer service team provided you with quick and helpful responses. We appreciate you taking the time to share your positive experience!
The customer service rep was polite, patient and explained info in detail. Was able to answer all questions quickly.
We're happy to hear that our representative was helpful, patient, and thorough. We appreciate you taking the time to share your positive experience with us!
Short line and quick service
We're glad you enjoyed the quick service! Thank you for your positive feedback; it means a lot to us.
They helped with refinancing my card, and they were patient with me throughout the process still I got what worked for me.
We're happy to hear that we could assist you with your card refinancing! We are glad that our team's patience helped you find the solution that worked for you. Thanks for your feedback!
We appreciate you sharing your positive experience with us. We're glad our service met your expectations.
I was able to apply and become approved for a loan very conveniently over the phone.
We're happy to hear that you found the loan application and approval process convenient. Thank you for sharing your positive experience with us!
Glad I was able to work out the loan I needed, with CUNJ help. Thanks
We're happy to hear that we could help you with your loan needs. Thank you for allowing us to assist you; we appreciate your feedback!
Costume service
Thank you so much for your feedback!
The service was fast, concise and convenient! Loan got funded the same day!
We're happy to hear that we could help you with your loan needs. Thank you for allowing us to assist you; we appreciate your feedback!
The Bank Representative was friendly, helpful, and kind. She took care of my request quickly and with respect. Credit Union of New Jersey has always been my favorite Bank. I've been a member for 21 years. GO CUNJ !!!
Thank you for choosing us to be your financial partner for the past 21 years! We sincerely appreciate your membership and kind words; thank you so much for your feedback!
This is an all new experience for me and Reagan has been very helpful and knowledgeable, I truly appreciate it all!
We're happy to hear that you're having a great experience. We truly appreciate your positive feedback and are so glad that our team member was helpful and knowledgeable!
Hamilton office of CUNJ was great. The branch manager Sandra was very helpful. Branch, staff and service are great
We're happy to hear that you had a positive experience at our Hamilton branch. We appreciate your kind words regarding our branch, staff, and service. Thank you!
Alyson was an amazing help who stayed late to help me get a check ready for a car downpayment that I needed the next day. I don't think I've ever had another bank do that for me. Was really great!
We're happy to hear that we could assist you with your car downpayment. It's great to know that our team member went above and beyond to meet your needs. Thank you for sharing your positive experience!
It’s not the credit union I joined thirty-some years ago! When I call, I find that customer service is now provided by a foreign contractor, and they don’t always understand due to the language barrier!!! You never seem to get to speak to someone local. And you are now concerned mainly with advertising and selling something!!
We appreciate your long-term membership and value your feedback. We're sorry to hear about your experience with our service and the challenges you've faced. We will have a representative reach out to you to further discuss.
We're glad that you found our teller to be polite and professional. Thank you for your positive feedback; it means a lot to us.
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