At Dabix Labs, our commitment is to provide high quality batteries and accessories at the most competitive prices online. We strive to offer the best customer service, for a no-hassle purchasing experience. We back all of our products with a Lifetime Warranty - something that very few companies in the industry offer. We stand behind the quality of our products and guarantee the functionality of every item we sell!
Written by the business, not verified by us.Dabix Labs (www.dabix.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews. Last updated 2026-08-31.
The product is good. One issue the release button is not spring loaded. Or maybe it is and mine is not working. Either case, two hands are required, to hold down the release and pull up the cartridge. I also forgot to include the black friday discount code. Customer service was immediately responsive and credited my account for the difference.
My pen doesn’t work! When I first got it, I let it fully charge and it worked well for two days! And now all it does is blink red even though I’ll let it charge all night long! I don’t know what to do! There are no instructions anywhere! I want a refund since I can’t get it to work! Thank you!
Hello Julie, I regret to hear that you are having issues with your unit. One of our representatives will be with you shortly. Thank you!
My order came thru before expected. I've only used the variable battery and its good, the low voltage lets you take good hits without heating up your substance to much.
Dabix is great. I did get 1dud but they gave me a free one when I went to order a new one. Overall, Stinger works great. I especially like the size. Thanks
Easy transaction and recieved my items quick. Thanks!
Excellent products. My third purchase thus far. Thank you Dabix!
My first order was cancelled due to not having an apartment number for my house. The color option i wanted was not available when I ordered a second time. So I had to settle for a different color :/
Hello Preston, The reason of why you did get refunded was due to address verification. Before we cancel your order, we always email all of the customers whom shipping address couldn't be verified by our system. With that said, we always want to make sure that all of the customers do received their packages fast and without any issues. One of our representatives will assist you shortly. Thank you!
Shipping was fast, but unfortunately this item was nothing at all close to what I was looking for. (Which I am sure is my fault) When I emailed (as was instructed on the page to obtain instructions blah blah blah) about returning said items, the response focused strongly on how I would have to pay for the original shipping that was free, the return shipping and a restocking fee. I guess pushing the idea that a return was pointless for any decent amount of a refund has probably resulted in a lot of money made just because the hassle wouldn't be worth it. I am definitely returning the item regardless, just out of principle at this point.
Hello Rachael, We regret to hear that the items you purchased, was something that did not meet your expectations. We do have the policy on our website. https://dabix.com/pages/return-policy We always recommend our customers to read our companies' policies. One of our representatives will be with your shortly. Thank you!
Couldn't find tracking number, figured I'd get a follow up email with tracking #. I must have missed it if it was in the original email.
Hello Juan, We regret to hear that you did not receive an email with your tracking information. For some technical issues, the email could've went straight to your spam mail. We haven't figured yet what the reason is, but we hope to solve this issue as soon as possible. We do apologize for the inconvenience. One of our representatives will be with you shortly. Thank you!
I do love the dabix brand. Ever since I found this website I refuse to get my pens or batteries from anyone else. I really just wish I could win a bundle giveaway or even just win a hat for being such a loyal customer.
Love the cartridges!! Fantastic flow and they last longer then most. Thank you for fast shipment also.
Why did it refound by it self when I never decided to do it I was waiting for my item for 2 weeks and I didn't got anything
Hello Daniel, The reason of why you did get refunded was due to address verification. Before we cancel your order, we always email all of the customers whom shipping address couldn't be verified by our system. With that said, we always want to make sure that all of the customers do received their packages fast and without any issues. One of our representatives will assist you shortly. Thank you!
Great buy works amazing
You guys did VERY POOR . CUSTOMER SERVICE SUCKS. Still waiting on a call back from the 15th of this month. You guys said you called & emailed about a product. You guys still haven't called mr. You supervisor must still be on lunch. You guys lied about emailing me also. Because if you would of caljed or emailed me. I would of picked another Puffco for My wife's Bday. Thanks for RUINING HER BDAY GIFT. I'll Never buy from you guys EVER
Hello Rene, I regret to hear that you had a negative experience with our service. I see that we tried contacting you several times via phone and email. We have a policy were we can't keep the customer's unit or money for more than 48 business hours. One of our representatives will try contacting you shortly. Thank you!
Product did not work. Do NOT buy this!!!
Hello Josh, I regret to hear that your unit is no longer working. All of our Dabix Labs products do have a whole life time warranty. One of our representatives will be with your shortly regarding this issue. Thank you!
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