DAMAC Properties (www.damacproperties.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Great service on my roof. The guys were clean and made sure they carried out the job to the top level 👍
Hi Selina, Thank you for taking the time to share your experience. It's rewarding to know you were pleased with the quality of the work and the team's professionalism. We'll be sure to pass along your kind words. Regards, Team DAMAC
I would strongly urge prospective buyers to exercise caution and ensure that every promise made during the sales process is included in writing within their contractual documentation before purchasing from DAMAC. During my property purchase, I was promised AED 10,000 worth of Mall of the Emirates vouchers by the sales agent. This was discussed verbally and confirmed through WhatsApp communications. The incentive formed part of the overall package presented to me and was one of the factors that influenced my decision to proceed with the purchase. After completing the purchase, I spent months following up regarding the vouchers. Rather than receiving what had been promised, I was repeatedly given different explanations and reasons for the delay. Each time I followed up, there seemed to be a new excuse as to why the vouchers had not yet been issued. Eventually, I was informed that the vouchers were "no longer available" and that the commitment would not be honoured. What made the situation even more disappointing was that, during this period, I was contacted by other DAMAC sales representatives encouraging me to purchase additional properties. When I explained the ongoing issue with the promised vouchers, I was assured that the matter could be resolved and that they would help get it sorted. However, the conversation quickly shifted back to encouraging me to purchase more property. I found it deeply disappointing that resolving an outstanding commitment appeared to be linked to making another purchase. I have also noticed a stark contrast in how DAMAC deals with payments. When instalments are due from customers, communication is prompt and persistent, and late payment charges are imposed without hesitation. However, when the issue involves a commitment owed by DAMAC to a customer, my experience has been entirely different. I have raised several customer service tickets regarding this matter, only for them to be closed with instructions to contact my Relationship Manager. Unfortunately, my Relationship Manager is the same individual who originally sold me the property and promised the vouchers, yet despite numerous follow-ups, the issue remains unresolved. Instead of receiving meaningful assistance, I have found myself being passed from one department to another without any accountability or resolution. My disappointment is not simply about the AED 10,000 value. It is about trust, integrity, transparency, and honouring commitments made to customers during the sales process. When making a significant investment in property, buyers should be able to rely on representations made by authorised sales representatives and expect the company to stand behind those commitments. Based on my experience, I would advise anyone considering purchasing from DAMAC to ensure that every promise, incentive, and benefit is expressly included in the Sales and Purchase Agreement or another formal written agreement. Do not rely solely on verbal assurances or WhatsApp conversations, regardless of how convincing they may seem at the time. Unfortunately, my experience has left me feeling that once a sale is completed, customer service falls well below the standard one would expect from a developer of DAMAC's size and reputation. I sincerely hope DAMAC reviews how these situations are handled and starts honouring the commitments made to its customers. Finally, for anyone in the UK considering investing in overseas property with Damac, I would encourage you to carry out thorough independent research and not rely solely on sales projections or verbal assurances. During the sales process, I was led to believe that the property would appreciate significantly over time, with expectations of substantial capital growth. My own experience has been very different. Based on the values I have seen for comparable properties in the DAMAC Hills area, I believe my investment has not performed as I was led to expect, and in my view values have fallen rather than increased. As a result, I feel I have lost money instead of achieving the returns that were discussed during the sales process. Looking back, I personally believe I would have been better off investing in the UK property market. Even after taking UK taxes into account, I believe I would likely have benefited from both capital appreciation and a steady rental income over the same period. In my opinion, that would have produced a far better financial outcome than the investment I made with DAMAC. This is, of course, my personal experience, but it has been disappointing from both an investment perspective and a customer service perspective. I hope prospective buyers will take the time to obtain independent financial advice, verify all claims.
Hi Asad, We regret to know about your experience and understand the disappointment and inconvenience this matter has caused. To help us take this forward, kindly reply to the mail that has been sent to you with the requested details. Once received, the team will assess the information and contact you with an update at the earliest. Regards, Team DAMAC
Worse service ever I have seen. I bought an off plan apartment from DAMAC in 2021 and have been trying to get my title dead for the apartment since 2023 with no success. Initially damac has charged me for Dewa and even delivery for title which I still have not received. Despite several tickets and complains I was asked to repay for Dewa which I did. Later I get strange excuses like to provide a passport of mine which expires in 2032 which I never had despite explaining to them I had no passport with expiry date of 2032 but they were insisting to provide also they were asking me to provide emariti ID which I never had one as I live in UK . Despite explaining several times they were still insisting to provide above documents in order to get my title dead which never existed. Today received another strange request to prove that my British passport is not Dominican passport also to prove I have do not have Dominican nationality. Despite explaining i have never claimed of such a nationality or never even knew about such country but they are asking me to leave my work in UK and to travel all the way to Dubai to get my British passport attested by some one to make sure it is not domincan passport also to get attested that I do not have dominican nationality. I am not sure what do they mean by such excuses and what does it have to do with getting title dead. I have complained to them few times but complain was previously ignored. I will never invest with this company or in UAE any more because the poor service and headache they give to us. I still have not got my title dead also since buying apartment only received one rent for a quarter of year no rent as when I raise ticket it is ignored.
Hi Omar, We sincerely regret the inconvenience and understand your disappointment regarding the challenges you have experienced. Your concerns are important to us, and we would like the opportunity to review your case. Kindly reply to the email sent to you with the requested information so that our team can investigate the matter further and provide you with the appropriate assistance. Regards, Team DAMAC
I would like to thanks Mr Rizwan sayed ali DLP engineer who came to me and find the solution and happy with is service provided without any hesitation Thanks to Abbas also for kind support
Hello Eva, We're thrilled to hear how seamlessly Rizwan handled everything. Your kind words inspire us to keep delivering exceptional service, and we’ll be sure to pass along your praise to him. Regards, Team DAMAC
The worst experience ever. I wanted to organise a birthday party for my 3 YO kid in the common area of DH2. Which is allowed and practised widely. I have been trying to reach to respective manager for three days in a row with no success, she was off (nobody was there for her replacement in the meantime), her email did not work. We wrote to other team members and they told us there was no need to get anything and that the equipment can come with no pass. Of course they needed to get the pass. So finally I reached Ms Leesha - and got “no” for many things. She invented three different reasons why to tell me know. When her reasons did not work she calls her colleague and he invented more reasons. When those did not work, they asked for security deposit in case of any damage of the grass (which is damaged already). I said no. So now I will go and make pictures of all the grass to ensure they will not apply a fine on me for the old damage. To sum up: instead of taking care of people who live in the community and help them do good things this team puts barriers and stupid rules that have nothing in common with a normal life. I am deeply disappointed. And of course you cannot name yourself “a luxury experience bla bla bla” because this is anything but not luxury.
Hello, We truly regret to hear about your experience and understand how disappointing this must have been. Your feedback will be shared with the relevant team for review. Should you require any further assistance, please send the request details via the email sent. We'll take it forward accordingly. Regards, Team DAMAC
Fantastic team .Nagham and Hamza Sheikh were the bestest and explained all details. They are a huge asset to team Damac. Thank u
Hello Juliet, Thank you for your kind words. We’re pleased the team provided professional support, helping address your queries promptly. Regards, Team DAMAC
Off-plan purchase — deposit issue unresolved after four months Project: DAMAC Islands – Bali 3, Unit DIBA3/SD339/BA0624 Sales contacts: Azza Hassan (Sales Manager) and Shady Ewais (Manager) My business partner and I paid a combined 137,500 AED deposit on a 4-bedroom unit in February 2026 through our respective UAE-registered companies. What followed has been inconsistent communication and, since mid-May, no response to our refund requests. Key issues: Initial ownership structure was rejected as "impossible" — then suddenly became possible weeks later when we requested withdrawal. Before signing, we received written and verbal confirmation from Shady Ewais that we could withdraw within 60 days for a full refund. This assurance was material to our decision to proceed. After notifying the sales team in April that we no longer wished to proceed, we completed the CRF refund form on 8 May as instructed. Since 18 May, all communications to Azza Hassan have gone unanswered — email, WhatsApp, and follow-ups to her manager. We have documented evidence (emails, voice notes, screenshots) of every commitment made. We are now escalating this through RERA and legal channels. To Damac leadership: If you're monitoring reviews, we need your intervention to honour the 60-day refund commitment your team made in writing. We have followed every step you requested. To prospective buyers: Understand Damac's refund process and get all commitments in writing before paying.
Hello Ashley, We genuinely regret to hear about the challenges you've encountered and understand how disappointing this situation has been. We value the trust our customers place in us and appreciate you bringing these concerns to our attention. Please be assured that your case has been escalated to the relevant team for priority review, and the appropriate team will reach out to you soon for further updates. Regards, Team DAMAC
Deposit taken, then ignored — Azza Hassan and Shady Ewais need to respond Project: DAMAC Islands – Bali 3 Unit: DIBA3/SD339/BA0624 Sales Manager: Azza Hassan Her Manager: Shady Ewais My business partner and I paid a combined 137,500 AED deposit (5% EOI) on a 4-bedroom unit in February 2026. What followed has been four months of changing rules, broken assurances, and now complete silence from the people responsible — Azza Hassan and her manager Shady Ewais. What happened: 1) We paid the deposit through our two UAE-registered companies, intending to own 50/50. Days later, Azza told us joint-company ownership was "impossible" and we'd need to buy as individuals instead. 2) Before we signed the reservation form, Shady Ewais confirmed in writing and by phone that we could withdraw within 60 days for a full refund. We signed only because of that assurance. 3) In April, we notified Azza we no longer wished to proceed and requested our refund. Suddenly she claimed Damac now had "special approval" to let us buy under both companies after all — the very arrangement she'd said was impossible weeks earlier. 4) We declined, completed the CRF refund form on 8 May, and followed the process Azza herself outlined. She even tried one last offer (11% discount plus two Golden Visas) before going completely silent. Since 18 May, every email and WhatsApp message to Azza Hassan has been ignored. We have voice notes, emails, and screenshots documenting every commitment she and Shady Ewais made — and broke. Where we are now: Because Azza and Shady have stopped responding, we are now escalating through every available channel to bring this to the attention of Damac senior management. We have also begun the process of filing a formal complaint with the Dubai Land Department (RERA). If that does not resolve the matter, we will have no choice but to engage a solicitor. This is a public attempt to prompt Azza Hassan and Shady Ewais to do what they already committed to: return our 137,500 AED deposit. We have followed every step Damac asked of us. Now we need Damac — and these two individuals specifically — to honour their word. Damac - If you are reading this please can you help. If you're considering an off-plan purchase with Damac, think carefully about how they treat buyers once the deposit clears.
Hello Joe, We genuinely regret to hear about the challenges you've encountered and understand how disappointing this situation has been. We value the trust our customers place in us and appreciate you bringing these concerns to our attention. Please be assured that your case has been escalated to the relevant team for priority review, and the appropriate team will reach out to you soon for further updates. Regards, Team DAMAC
If you ever consider buying or renting from Damac properties no matter which project consider your money being thrown away. The worst building quality, the worst management properties. Utter choas. I came home the ceiling was leaking my whole bathroom was in flood and they just say our shifts are finished you have to wait for next shift. The other shift comes after 20 minutes and they have to start calling the flat owner and he is not available so they cannot get in. There is no protocol for this situation whatsoever.
Hi Nahid, We regret to hear about your experience, as this is not the standard of service we aim to provide. However, it seems we haven’t yet received the requested details to assist you further. Please reach out to us via Facebook Inbox/Twitter DM with your contact details so our team can look into your concern. Regards, Team DAMAC
Great work. Thanks WhiteSpot team, Manager Mr. Rizwaan Atik and Eng. Mr. Muneesh for fixing Air conditioner issue in my house. Thanks. 264, Mulberry, Damac Hills 2
Hello Saquib, Thank you for your kind note. We are delighted to hear that our team provided you with excellent support. Your appreciation will certainly be shared with him. Regards, Team DAMAC
I'm currently being harassed on the phone by their AI agent or whoever is calling. Late night calls EVERYDAY and it's impossible to block them because they change numbers. I'll take my business else where.
Hello Victor, We are concerned about your review and are committed to resolving the issue. However, it seems we haven’t yet received the requested details to assist you further. Please reach out to us via Facebook Inbox/Twitter DM with your contact details so our team can look into your concern. Regards, Team DAMAC
Thanks to Mr Rizwan for prompt response . The water leakage issue has been fixed. Mr Ram had come to attend. Thanks
Hello Bidya, We're thrilled to hear how seamlessly Rizwan and Ram handled everything. Your kind words inspire us to keep delivering exceptional service. Regards, Team DAMAC
Got the job done perfectly and in time. Thanks to Mr Shamim, DLP engineer Mr Muneesh and manager Rizwan for their timely response
Hello Kshitij, We appreciate you taking the time to share your experience. We're delighted to know that our team addressed your concern effectively and delivered the level of service that met your expectations. Regards, Team DAMAC
Best work Dlp super visor Basharat khan he helped a lot thanks
Hello Udit, We’re pleased to hear about your positive experience with Rashm Basharat. Thank you for your kind words! Regards, Team DAMAC
Nafise is very nice and I got very nice treatment
Hello, Appreciate you sharing this. We are glad to hear that Nafise supported you well and made your experience a positive one. We’ll make sure she receives your kind words. Regards, Team DAMAC
Nagham is really very cooperative and helpful. Our key handover process was really smooth and we are very much satisfied with her approach and cooperation.! May God bless her
Hello Chirag, We appreciate your kind words. It’s great to hear that Nagham provided you with a positive handover experience. Regards, Team DAMAC
DLP maintenance manager Dirjuan and Atik. Thank you so much for the PPM service. Great job!
Hello Bernard, Thank you for highlighting the team's efforts! We truly appreciate your kind words and will pass them along to them. Regards, Team DAMAC
DLP engineer, Munis and Rijwan came to look at my AC In the house and explained and showed me how to work it correctly. They also came to fix a plug which was done efficiently and professionally. I am very happy with their service!
Hello Faye, Thank you for your kind words. It’s wonderful to know that the team made such a positive impact. Your recognition means a great deal and will be shared with the team as encouragement to continue delivering their best. Regards, Team DAMAC
Special thanks for Mr. Basharat for his continuous support
Hello, Thank you for your kind words about Basharat. We’re glad to hear about your positive experience and will share your appreciation with her. Regards, Team DAMAC
Great snagging and visit experience with nafisa
Hi Aqib, We're delighted to hear that you had a great experience with Nafisa's support. We'll be sure to share your kind words with her. Regards, Team DAMAC
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