The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Is DankStop legit?
DankStop (www.dankstop.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-09-04.
Great item.
Price was excellent.
Quality is well beyond
my expectations for the money I spent.
I’m on a fixed income, and am always afraid of the first purchase from anyone. You don’t know what you will get for your money. If anything.
I will deal with these folks in the future for sure.
Y’all have a great day.
Enjoy your purchase.
I am.
Reply from DankStop2026-09-02
Hi Walter,
Reviews like this really hit home, especially knowing how nerve wracking that first purchase can feel, and hearing the quality exceeded expectations makes it even better.
So glad we could earn that trust and be someone you'll come back to going forward. Enjoy every bit of your purchase, and thank you for taking the time to share this with us 🙌
Have a great day! ⭐
Hey Conor, Short and sweet, exactly how a good warranty experience should feel! Glad the process was smooth and hassle free for you. Thanks for taking a moment to share this 🙌
Have a great day! ⭐
Hey Mateo, Really appreciate you sharing this, it made our day! 😊 Glad to hear the service hit the mark for you. Thanks for taking the time to leave a review 🙌
Have a great day! 😊
Zanish was great! My first piece arrived damaged and Zanish was extremely friendly and very quick to respond and get a replacement order! I'll definitely be coming back to order more!
Reply from DankStop2026-08-10
Thank you so much for sharing this, Tyler. We're really glad Zanish was able to turn things around quickly and get your replacement sorted without any hassle. We'll be sure to pass along your kind words to them, it truly means a lot. Looking forward to having you back with us again soon.
I SHOULD’VE TRUSTED THE REVIEWS. PLEASE READ BEFORE BUYING FROM HERE
I SHOULD’VE TRUSTED THE REVIEWS.
I bought a dab rig and some other items on a thursday(the important item is the rig), paid for priority mail (an extra $20) because this is an anniversary gift for my partner and i specifically said that to the rep, this will all make sense at the end. By Friday i get the email saying my order has been shipped -cool.. NOT. I checked the receipt and for some reason the total of the purchased WAS NOT the same amount I paid ( it was less), i even checked my bank statement and they definitely charged me the full amount, so after reviewing it said i paid 0$ for the rig, now this can mean 2 things; they ripped me off or they don’t have the product in stock. I give them the benefit of the doubt and reach out to them the following business day, Monday, and cant get through via phone so I emailed them, I will say that they were somewhat prompt in replying but the rep tells me that the item I purchased (the rig) was out of stock and they had no date of when it would be back, naturally i was disappointed and upset because; 1. Why did the website allowed me to but the product if it was “out of stock” no where on the website it said that specific item was out of stock (others did). 2. Why did it take for ME TO REACH OUT AND HAVE THE SITUATION ESCALATED in order for them to tell me “oh yeah we’re sorry it’s out of stock” and 3. WHY ARE WE NOT HONORING THE ORIGINAL PURCHASE??? By that i mean the solutions they gave me were to either get refunded for the rig or pick another one of same or lower price i picked another rig slightly cheaper than the original one (never got my money back for the difference) AND they said it would take 5 business days for the order to be processed and then shipped MIND YOU I PAID FOR PRIORITY ON THE ORIGINAL PURCHASE but they refused to honor it because i chose to “substitute” the rig. How is it my fault that you guys dont have product in stock and then not wanting to expedite my replacement WHEN I ORIGINALLY PAID FOR IT?!?! Would never buy from this place again.
Reply from DankStop2026-08-10
Hey Heather, we’re really sorry to hear about your experience, and we completely understand how frustrating this must have been, especially since this was meant to be a special anniversary gift.
This is certainly not the experience we want our customers to have, and we’d really appreciate the opportunity to look into this and make things right.
We previously sent a request for your order details or the email address used for the purchase, but we haven’t received a response yet. Whenever you get a chance, please share your order number or the email address associated with the order, and we’ll personally review what happened and work toward getting this resolved for you.
We appreciate your patience and hope to have the opportunity to make this right.
Very good communication. Received my product with a broken piece. They immediately made it right! Great customer service! Will purchase again!
Reply from DankStop2026-09-02
Hi Kendra,
Sorry to hear part of it arrived broken, that's never ideal, but a quick, no fuss fix like that says a lot about how the team handles things.
Great communication paired with fast action is exactly what we aim for. Excited to have you back for future purchases too 🙌
Have a great day! ⭐
First time ordering after finding Dankstop from a Google search. The ordering was smooth and my dab rig arrived packed, secured and it arrived safe. I was pleased with the quality of the rig and the banger. I paid $100 and I feel like I got my money's worth. Quality rig and I have used it quite often since I unpacked it 😁 I will definitely order again!
Reply from DankStop2026-09-02
Hi Robert,
Thank you so much for sharing your first experience with DankStop! 😊 We’re thrilled to hear that everything arrived safely, securely packaged, and that you’re enjoying the quality of your new rig and banger. It means a lot to know you feel you got great value for your money! 💙 We truly appreciate your support and can’t wait to have you back again! 😁
Have a great day! 🌟
Was worried at first because of the reviews, but my shipping labels already been created and I have high hopes!! I’ll update when receive my package!
Reply from DankStop2026-09-02
Hey Tony, thank you for giving us a chance and for sharing your update! 😊 We’re happy to see that your order has been delivered. We truly hope you’re enjoying your package and that it exceeded your expectations! 💙📦
Have a great day! 🌟
Very helpful chat they helped me. Also the products are very nice. I bought a very nice bubbler with this chat help and so happy with it! Thanks so much and until next time…
Reply from DankStop2026-09-02
Hi Lauren,
Help you find the perfect bubbler and that you’re so happy with your purchase! 💙 Your kind words truly mean a lot to us, and we’ll be here whenever you need us again. Until next time! ✨
Have a great day! 🌟
Ordered an ash catcher that was ‘In Stock,’ that was really not in inventory. I ordered a cheap rolling tray to get free shipping. Now I have a cheap rolling tray and no ash catcher. It’s 2026 and companies still have issues selling inventory that simply isn’t there. Would never use this company again.
Reply from DankStop2026-09-02
Hey Chris,
We sincerely apologize for this frustrating experience. 🙏 We understand how disappointing it is to place an order for an item shown as available, only to later find out it cannot be fulfilled. We truly appreciate your feedback and are sorry we fell short of your expectations.
For any concerns with your order, please contact our Customer Support team [email protected] directly with your order details so they can review the situation. 💙
Have a great day! 🌟
I had problems with item I ordered and let them know they had me a replacement to me in 3 days. If anyone has a problem with and order and it is legit complaint they will fix it as quickly as possible I would say I appreciate that and would buy my items from them from now on
I paid for an elite membership and after 3 days of chatting in an escalating to another team they can’t figure out how to apply my membership to my account. Plus only half of my order shipped. The terrible reviews are justified, buy from anywhere else if you want a positive experience
Been two weeks since I placed an order.The item didn't ship.I asked for a refund.It's been six days and still have gotten nowhere or any new information on my refund.Yeah you want more franchise
Absolutely terrible experience with customer support. I found a lower price online for the New Puffco Peak Pro, and sent all the information to these people. They took more than 24h and never came back to me. I reached out 3-4 times, and we received the same information that they are working on it.
Bought a water pipe and it got a stress fracture inside of a week. Dankstop's reply was, "Sorry, we can't do anything for you since it happened during use ". WTF!!! Worst company, customer service and products.
Lies from customer service, package has vanished twice
Ordered 11/26/25 for my wife for Christmas. Spent $143.73 on a few things. Received 1 item, and it broke 3 days later. The other item, the most expensive one never showed. Sent multiple emails and was finally told it was lost and would be resent, and they closed my case. After asking for over a week for a tracking number, I was told on 1/5 it was “in transit” already and it should update “soon”. Everyday since 1/7/26, the tracking has shown various shuffling around in Canada. Asked for a refund, was told nothing could be done and it was on the way. Checked again today, it now shows that the tracking number doesn’t exist and shows a Korean shipping company. Will never buy anything from this place again, and have been telling anyone who will listen to not bother with them because it’s clearly a scam. I need my money back ASAP before I get the credit card company involved to do a chargeback.
Reply from DankStop2026-01-15
Hey Reuben, We’re very sorry for the frustration this experience has caused, and we completely understand your concerns. Thank you for giving us the opportunity to clarify.
After reviewing, your order #371141 was placed on November 26, 2025 with multiple items. The order was partially shipped and delivered, except for the Swiss Force Cannabutter Maker, which was returned to us due to a shipping courier issue. You contacted us on December 17, and our team responded within the next hour, offering the option of a refund or replacement. You chose a replacement, which was shipped with tracking via Purolator courier.
Once a replacement shipment has been dispatched, it cannot be canceled or refunded while in transit. That said, please rest assured that your replacement is on the way and should be delivered soon. Regarding the item that broke after delivery, we do not see this issue previously reported within the required 48-hour window. Please share the relevant details with our support team [email protected] so our support channel review and assist accordingly.
We truly apologize for the inconvenience and appreciate your patience as we work to resolve this.
*Update- Funny I had to review on Trustpilot to get a response. It has been a month and I have deleted and cancelled my account. Dankstop is either a Liar or the whole website is broken. I sent multiple messages and CALLED them.*
Purchased a bong and dab rig. Dab rig is cracked. Shipping box was not damaged. I can’t get a hold of anyone in this company. I have tried to leave messages and speak directly to someone. The chat stops accepting questions. (The enter button disappears) I have tried multiple times and it always does this. The phone just rings then stops and absolutely nothing, no ringing or a person. What a joke.
Reply from DankStop2026-01-14
Hey Brian, We’re very sorry for the frustration and inconvenience this experience, and we completely understand how upsetting it is to receive a damaged item and have difficulty reaching support.
After checking, we can confirm that order #371328 was delivered on December 15. At this time, we’re unable to find any previous conversation or email linked to your email, which may be why this issue hasn’t been addressed yet. We truly apologize for that confusion.
Whenever you experience an issue like this, we kindly ask that you reach out to us within 48 hours of delivery so we can assist as quickly as possible. You can contact our support team by initiating a chat or call through our website: https://dankstop.com/ or by emailing us directly at [email protected]. Our team is always here to help and will be happy to review your case and work toward an appropriate resolution.
We appreciate you bringing this to our attention and would welcome the opportunity to assist you further.
I ordered a pipe through Dankstop. I qualified for free shipping. Then upon attempted delivery by UPS they needed $38.52 before UPS could deliver the package. The package came from Canada but that isn't my responsibility when I ordered from Dankstop and Dankstop offers free shipping to the customer over certain dollar amounts. I didn't pay the UPS fee. I contacted Dankstop who was unable to assist and required me to investigate this with UPS vs doing the right thing and looking into the problem themselves. Absolutely unacceptable.
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