Grasscity.com

Hey William, This one deserves a round of applause! Shipping hiccups are never fun, but a same day turnaround like that says a lot about how seriously the team takes getting things right. Sounds like Aaron set the bar high, and we'll be sure he knows his work is what's bringing customers back. Thanks so much for calling him out by name. Have a great day! ⭐

Hey John, this absolutely made our day! 😄 Great prices paired with easy, hassle free service is exactly what we aim for, so it means the world to hear it landed just right for you. Thanks so much for taking the time to share this, we're so happy to have you with us. Have a great day! ⭐

Hey Patrik, Really glad the support side has been quick and reliable for you, and that the refund process has worked out smoothly whenever it's come up. Shipping taking longer than expected is fair feedback though, that may have been a bit of a delay on the carrier's end, and we'll make sure to keep an eye on this going forward. Thanks for taking the time to share this, even the small stuff helps us improve. Have a great day! ⭐

Hi Jeremy, Short, sweet, and exactly what we love to hear! Speedy responses are something the team takes real pride in, so knowing it showed up for you means a lot. Thanks for taking a moment to leave this 💚 Have a great day! ⭐

Hey Bradley, appreciate you taking the time to leave this review! Really glad to hear the packaging held up well and that the quality blew you away, sounds like it was well worth the wait. Comments like this make our whole team's day, and we're thrilled you're loving your new piece. Looking forward to having you shop with us again soon 🌿

Thank you so much for sharing this! Really glad Aron and the team could jump on the issue right away and turn things around for you, especially with getting you upgraded when your original pick was out of stock. Sounds like you were taken great care of, and that's exactly the kind of experience we want every customer to have. Thanks again for giving us the chance to make it right 🌿 Have a great day!

Hey Jenspa, we really appreciate you sharing this! Mistakes happen to the best of us, and honestly that's exactly why we're here, to make things easy no matter what. So glad it all got sorted quickly and that the experience left you feeling good about it. Thanks for trusting us to sort it out. Have a great day! 😊

Hey Riley, thanks so much for sharing this! Really glad the support stayed clear and helpful throughout, even with the wait, and that everything arrived quickly and safely once it shipped. Great to hear you've had a smooth run across multiple orders with us. Thanks for sticking with us 🌿 Have a great day! 😊

Hey Diane, thanks so much for sharing this! Running into an out of stock item is never fun, but really glad the team reached out right away instead of leaving you in the dark about it. Staying on top of those emails until you landed on a replacement that worked for you, that's exactly the kind of follow through we want to be known for. Thanks for hanging in there with us. Have a great day! 😊

Hey Jason, so glad to hear this! We're sorry the product arrived with broken parts, that's never the experience we want you to have when a new piece shows up. That said, it's great to see Zion Morgan went above and beyond to turn things around, getting a full replacement to your door within just a few days, with zero hassle on your end. That kind of quick, no fuss resolution is exactly what we strive for. Thanks so much for sticking with us through it, and for choosing to be a repeat customer, we really don't take that for granted 🌿 Have a great day! 😊

Hi Dylan, We're sorry to hear the process leading up to the resolution felt like such a hassle. Dealing with glitches and having to wait longer than expected for a response is never a great experience, and we understand the frustration that comes with it. Really glad it worked out in the end, though, and that the bong itself turned out to be a solid pick despite the runaround. Have a great day!