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Food, Beverages & Tobacco

Grasscity.com

Claimed

200 reviews

4.1200 reviews
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About Grasscity.com

Data updated
Website
www.grasscity.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Last 12 months
33 reviews
Replies to negative
66% (27/41)
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[email protected]www.grasscity.com

About this business

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)

Written by the business, not verified by us.

Is Grasscity.com legit?

Grasscity.com (www.grasscity.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 66% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-29.

What people say

K AugUnited States · 1 review · Experienced 2025-06-04 ·

No returns or exchanges allowed

No returns or exchanges allowed! What is ordered was bigger then expected and doesn't fit in my dug out so I inquired about exchanging the one hitters and was asked to verify order # and name if item only to be told no refunds or exchanges. We'll why did you waste my time chatting????

Reply from Grasscity.com2025-06-05

Sorry to see the chat team supplied you with inaccurate information! We do accept returns as long as the item is unused. I will have someone from the customer care team reach out to you via email. Warm regards, Grasscity Aftercare

Greg JonesUnited States · 1 review · Experienced 2025-05-26 ·

I placed an order for several items

I placed an order for several items. I received a box with some of the items I ordered without a packing slip or anything. Maybe another box is on the way. None of your contact info works on your website. This is the only way I could find to contact you. You charged my credit card for the full amount of the order I made. I would like to know what is going on here. Thanks.

Reply from Grasscity.com2025-06-03

Your order has another two shipments still in transit. We will have the customer care team send you an email regarding this. You can always message the customer care team at [email protected] or try the chat function via the website! 😀 Warm regards, Grasscity Aftercare

Kristi SampsonUnited States · 1 review · Experienced 2025-05-14 ·

This is a scam

Do not order from this place! I’ve waited 3 weeks on my order and nothing! No tracking number at all and customer service is a joke! When I called it sounded like a few people in a room,so it was sketchy af! I repeat do not order from here! Going to my bank and stopping the payment and to get a new debit card.

Reply from Grasscity.com2025-06-04

Unfortunately, there was an out of stock issue with the main item in your order. The customer service call team is new, and they may have been discussing what to do in this situation...Sorry if that caused you any undue concern. We have proceeded with a full refund truly apologize for the situation! Warm regards, Grasscity Aftercare

J
JUST DON'TUnited States · 1 review · Experienced 2025-05-29 ·

ABSOLUTELY DO NOT BUY!!!!

Holy crap! Wish I had seen these reviews before buying! Aftercare has absolutely been on fire for the last year apparently and I can see why! This is a management and procedure issue that I guarantee can be tracked down to one management team. Buy $50+ for free shipping they said... ok. 5 items get me to $60 all in. Nine days later I'm still waiting for the last piece which is the bulk of the order and there's no tracking number. Joy! Just refund me. I don't have time nor inclination for further frustration with this clown show! Grasscity, ya best get to cleaning house or there won't be a house to clean.

Reply from Grasscity.com2025-06-03

Due to a technical glitch on our website, we noticed that one product you purchased was out of stock. A refund has been issued for that item. We truly apologize for the situation! We hope to see you back at grasscity.com. Warm regards, Grasscity Aftercare

Kiefer DarbyCanada · 2 reviews · Experienced 2025-05-26 ·

I ordered from Grasscity and they…

I ordered from Grasscity and they didn’t send all my items in the first shipment, so they had to send a second shipment later. They gave me a $15 store credit for that delay. But when the second shipment arrived, I had to pay an unexpected $25 customs fee that wasn’t disclosed at checkout. They refused to cover the rest of the fee, so I ended up paying out of pocket. Overall, very poor communication and customer service.

R
Robert EUnited States · 3 reviews · Experienced 2025-05-16 ·

Made my first purchase at Grasscity…

Made my first purchase from Grasscity recently and was very pleased with the entire experience. Simple online checkout process and amazingly low prices as a Grasscity member especially. The products I purchased all arrived well packaged and in a timely manner and every product I bought met or exceeded my expectations. I definitely highly recommend Grasscity! They are hands down the best online head shop you’ll find!

kristin bennettUnited States · 1 review · Experienced 2025-05-19 ·

All of my items were as advertised and…

All of my items were as advertised and good quality! I had some shipping questions and customer service reached out quickly to notify me everything was still good and my package was in transit. I ordered everything may 12 and received it all within a week and I live in south west Florida. I will definitely be ordering again!

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