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Written by the business, not verified by us.Grasscity.com (www.grasscity.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 66% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-29.
I accidentally ordered the wrong size item and sent an email hoping to upgrade in size. The team was right on my request and cancelled my order before it went to processing. They kept me informed at each step of the process,honored my request and promptly refunded my money. Re ordered the right size today and will definitely order again in the future. Great prices, and super customer service.
I low-key forgot what i bought but it is good ....I think.. Easy to order....I think.... Price was probably good......I think.. Delivery service was good........I think. I think
Good communication, helpful customer service.
Excellent Customer Response and Support… Thanks!
very very good selection, but the prices is what made it great like half the price of the other online stores, all wrapped in bubble wrap and peanuts and nothing broken grass city rules!
I've made several purchases from Grove City and over the last couple of years and have never been let down they've got a good range of items and I keep my eyes on some of the special offers and deals but generally prices seem to be pretty good and I often wish that the European site had as much content as the American site but understand that is still probably early days yet anyway this is a happy customer from Spain
I’ve had my GC beaker for 4 years of daily use it’s going strong the people are lovely and helpful I honestly highly recommend them and there products
Was great, now for some reason my delivery address here in Canada isn't accepted.... never had this problem before but I paid for Elite membership and I am not stoked about no longer being able to order to utilize that paid membership...
BEWARE THEY SEND FAKE ITEMS !!!!! YOU WILL NOT RECIEVE THE ITEM YOU PURCHASE!!! THEY WILL NOT REFUND YOUR MONEY. GRASSCITY WILL STEAL YOUR MONEY AND SEND YOU KNOCK OFF FAKE ITEM!!!!!!
This is clearly not a well run company. sigh I was on their forum 2+ weeks ago & wrote a post that I'm looking for glass pipes. At least 2 people said they aren't allowed to give out links, one mentioned a guy who makes custom pipes (they were ugly LOL & no I'm not paying huge money even if they were nice looking), but I come to find out TODAY that they have a site that SELLS PIPES & bongs. So no one on the forum thought to tell me that??? Even if you are stoned, you should be able to THINK!!! And this store doesn't even advertise their main site on the forum? What kind of idiot doesn't make that decision? I opened a live chat & at the same time realized that it was the same company as the forum, so I ask this Alex guy if that's their forum & when I find out it is, I start complaining. I've been trying to find an all natural cleaner, one-hitter & small bong for over 2 weeks now & I'm in a rush now. All of these companies either ignore my emails, don't want to sell to me or could care less (see other reviews) whether they help me or not. So he starts explaining to me what a forum is as if I'm a moron. I ask about the natural cleaner. He gives me a page & it says it's SOLD OUT. So you don't even tell the customer that when you give them a link? I asked him where he lives. He gives me the Vegas address to the company LOL I said you live there? He side-steps the question. I tried to CALL, it rings, then I get dead air. I call again, it rings, then forwards, rings, then I get a fast busy. OMG Back on live chat I ask for a manager to call or email me. That's when he starts giving me the run-around that they are CS, they can help. I repeat myself. He tries to block me from speaking to a manager again. THEY JUST LOST MY BUSINESS & based on the other 1 star reviews, it's obvious they do NOT know how to run a business properly. SMH Back to wasting my time looking for a simple one-hitter, all natural cleaner, & a small bong for a reasonable price. You'd think I was asking for gold.
This was the worst return experience I have ever had! I called immediately after opening the box to return I was supposed to receive an email confirmation allowing for return that was 5 days ago! I called today they lied to me and told me the email was sent it was not. they said since it is a personal reason for return I would have to pay to return it. They would then open it exam it and let me know the result! This is pathetic! Would they return it if not accepted? probably not ! Never purchase from this Company they will rip you off!
Refuse to send me a replacement for the one the packer of my order broke so now I’ll have to take it up to feds and hopefully they get shut down
I went ahead and became an elite member. Worth the 30 a year considering I can order anything I want with no shipping fee or worries about loss and damage. Not to mention the savings with every purchase.
Thanks so much, Jeremy... It's wonderful to hear you are enjoying the Elite membership and our products! 😀 Warm regards, Grasscity
Delivered one complete order in four different boxes one of the orders says it's delivered but wasn't even delivered to the correct address versus one of the other orders war delivered to the correct address the incorrect address that it was sent to was in Pennsylvania I'm in Louisiana how do you mix that up and then make you go through a whole process to try to get a replacement that they up which takes even longer. I will no longer be ordering from them I recommend you don't even bother but that's up to you.
We wanted to let you know that we ship from multiple warehouses to provide you with the widest range of products at amazing prices! Your order was split into three shipments, and the two that are still on their way are headed to the delivery address you provided in Louisiana. I wanted to mention that our customer care team accidentally gave you a tracking number with a little typo, but no worries! We’ve already sent you the correct tracking information. We’re so sorry for any confusion this might have caused. Everything is running smoothly, and your order is in good hands! 😊 Warm regards, Grasscity Aftercare
I ordered an item 5 days ago and it's still waiting to ship. A shipping label was created the day I ordered but they still haven't shipped and I'm gonna just get from another site today. This place is a joke. So they finally shipped my item, why it takes a whole week is ridiculous. Then they say shipping wasn't updated LMFAO. Nice excuse
We totally understand how annoying it can be when the tracking information isn't updating. We're reaching out to our warehouse team to find out why your USPS tracking still says "shipping label created." Our customer care team is on it and will keep you in the loop as soon as we have more info. Thanks so much for your patience! Warm regards, Grasscity Aftercare
I thought I ordered 4 pipes cuz the pic showed 4 pipes. I only got one. So it cost me $15 for one pipe. Wont be ordering from here again.
We’re really sorry for any confusion regarding the product title "2.25" Bullet Pipe." We know it may not have been clear that your order was for just one pipe. To make things easier for everyone in the future, we’ll update the listing to better explain this. As a friendly gesture, we’ve added a $5 credit to your Grasscity account for you to enjoy! Warm regards, Grasscity Aftercare
Not good so far. The item shipped was too big. I've requested return label and sent photos to verify the item is not used. No response yet....
We would be happy to check on what's up with this for you, but we need a name or order number! 😀 Warm regards, Grasscity Aftercare
No shipping notifications or tracking emails, information isn’t even on their website when you go to your order information. I ordered three items, only one was delivered, I’m still waiting for two items, zero update by email or my account information on the site, are they on back order? Bottom line, you’re left in the dark after your purchase
You should've received emails with tracking info for 2 of the 3 items that have already shipped. Sometimes those can be in your spam folder. Our customer care team will email you with an update for all of the items in your order. We truly apologize for the situation, and we hope to see you back at grasscity.com! Warm regards, Grasscity Aftercare
Pay the extra few $$, and upgrade your membership. Once you do that the prices absolutely cannot be beat. Glass items are packed well, and orders ship quick, and arrive in one piece. So far I'm very impressed with GC.
I have ordered from Grasscity four or five times now. Every item I've ordered has arrived on time, exactly what was described, everything is so well wrapped nothing has ever come broken. The prices are great, the wide variety of options is great! Highly recommend!
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