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Written by the business, not verified by us.Grasscity.com (www.grasscity.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 66% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-29.
I like the items sent they all get 5 stars. What I don’t like is, first my order was divided into three separate mailings without informing me. Second, the last item in that order has not been sent and again I have not received any notification of why or if you plan on actually sending it.
Aight straight up, this review should probably be 4 stars but imma give them 5 because the bong was legit AF, their customer service is good, and it was actually my email that was sending the order updates to my spam folder, and im a chill guy lol. So the quality of the bong is top knotch, not cheap glass like u might expect and the artwork is sick AF. My only real complaint is the shipping time. Like if u ordering this as an immediate replacement piece, go to ur local store and buy something cheap to use in the meantime because the ship time (at least for me) was a few weeks. However when i contacted them to follow up, customer service was chill and understanding and i then realized the order updates they were sending was being filtered to spam. So in actuality they do rightfully deserve 5 stars, just DHL slow AF. But piece is 1000% legit and i would defs buy again
Tons of bad ass items to pick from, great prices, and awesome at safe yet quick shipping!!!!
Pipe came and it wasn’t the one I ordered, like complete different vibe. Then, as I was about to send in pictures to get a replacement/my money back, I accidentally dropped it from about 1 foot off the ground and it shattered into a million pieces 😭
We're sorry to hear about the wrong item and that it got broken! If you could send a photo of the broken piece to our customer service team by emailing them at [email protected], they may be able to help you out! ✌️ Warm regards, Grasscity Aftercare
I know GrassCity/GlassCity has got my attention & has sold me 2× of my very best bongs.. "HerRoyalHighness" & Black Leafs "The SkyScraper". Both I got @ ELITE prices (ThankU GrassCity) very well built, Quality thru-out.. Both AweSome pieces to look at. I consider GrassCity.. TOP OF THE LINE! In Price,Value & Quality. Five Star & I think they know it! Keep Up The Good Work GrassCity 👏🏼👏🏼👏🏼👏🏼👏🏼 ☝🏼
Excellent shipping times. Quality packing to ensure safe arrival of glass. Great prices and selection! Already a 2 time customer, will be back again as well!
I bought a very nice bong for a very fair price. The quality Is excellent and it works great.
Great glass at a great PRICE! I love 4/20 at Grass City. You guys rock
Are you experienced? have you ever been experienced...Well, I have.. I've been ordering pipes,bongs,dab rigz,bubblers from grasscity/glasscity for years. Never, not one time was I left with any level of disappointment, no negative waves, or that bad taste in your mouth.. Great selection of high end glass from top quality company's at great prices.... What else is there, you got nothin to lose.. I say thanks, keep up good work! Thnkz Casey S
the bong is good but the bowl dosnt fit pipe is good
Previously a 1 star review. These guys have made things right with me and have communicated the shipping issues well. I've now received my entire order and I will admit that the quality of these products for exceed my expectations. I would order again.
The Straight Tube Colored Glass Bong is still in transit and has an expected delivery date for Monday, the 5th. We will have the customer care team reach out to you regarding the other item that was marked delivered. Warm regards, Grasscity Aftercare
I have had nothing but issued with my puffco peak pro 3dxl from 3 days after I bought it from Grasscity. Instead of just replacing or refunding me anything they have decided to do nothing to help me despite my case being escalated to 2 different departments that were supposed to fix my issue over the courseof a month. Full of nothing but lies and customer service is just reading from a script to get you to shut up. Do no order from this site if there is anyway you need to rely on support for anything! Also Puffco as a company decided that they wanted me to go through a whole warranty return process on my 3 day old device. This way they get to swap it out for a refurbished model. Uummmm noooo way man. Just replace the faulty device. I have been fighting with both company's over something so simple and logical for over a month now with NO ONE TRYING TO HELP ME! I would leave negative stars if I could. Wish I never bought this here at all!
Hi Jeff We have reached out to Puffco on your behalf and hope to hear back from them soon. We're sorry this has been such a disappointing experience for you, but all warranty claims need to go through the manufacturer, Puffco. Warm regards, Grasscity Aftercare
My order came on time and as described I'm glad I got the 420 sell and grab some great deals everything came as described and on time will shop again
Fast delivery, high quality product
Great selection and prices. Shipped quickly and safely. Similar items were 3-4x the price
they used to be great but now they are greedy and mark things up past their worth to try and sell their scam subscription to get the normal price
Hey, did you know we also have a free membership? If you sign up for the free Cabana Club membership, you will have access to our awesome member prices every day! ✌️ Warm regards, Grasscity Aftercare
Super fast shipping, good quality pipes. I got the dog pipe and a travel pipe and I love them both!
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