Awesome pricing and service
Awesome pricing and service. Had a question regarding tracking so I emailed support and I think before I even hit send I had a reply with an immediate answer. 10/10
About Grasscity.com
Data updated- Website
- www.grasscity.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 33 reviews
- Replies to negative
- 66% (27/41)
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About this business
World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)
Written by the business, not verified by us.Is Grasscity.com legit?
Grasscity.com (www.grasscity.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 66% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-29.
What people say
Amazing products at an amazing price
Amazing products at an amazing price. Fast and reliable shipping with discrete packaging. Got a few pipes under $5. Crazy good sales.
Sent the wrong item and customer…
Sent the wrong item and customer service will not except returns. I will no longer do business with your company.
Reply from Grasscity.com2025-03-11
We accept returns on any unused item. We ask for a photo when anything is delivered broken or it's a wrong item. We would be happy to provide an RMA if you received the wrong item. Warm regards, Grasscity
Buyer beware
I ordered two items and was charged for both. I received tracking information the next morning only to see the items had not be delivered to the post office. I assume they do this because their cancellation policy is you can not cancel if the item has left the building. After waiting a week I received one item and not the second one. I reached out to what is the sketchiest customer service to find out my other item is coming rom Denmark with no ETA. Would not recommend buying from this company
Reply from Grasscity.com2025-03-10
Certain brands are only available to ship from the Amsterdam warehouse. We're sorry you were unaware of this! The grinder from G-Spot is marked inbound into customs, so it should clear that and proceed toward delivery soon. We apologize that it is taking longer than expected to receive your full order! Warm regards, Grasscity
I've been thoroughly impressed with…
I've been thoroughly impressed with Grass City Bongs! The quality and design are exceptional, making every session smooth and enjoyable. The glass is sturdy yet beautifully crafted, and the customer service was prompt and friendly. This purchase exceeded my expectations, and I’m excited to see what innovative designs they roll out next. Five stars all the way!
Everything that I ordered arrived in…perfect condition
Everything that I ordered arrived in perfect condition and ahead of schedule. Very satisfied and I'm sure gonna buy more paraphernalia.
Grasscity Knows What They're Doing
Grasscity has some of the BEST customer support around. When they carried German Roor products, they carried a wide selection with many different options that have provided me with much glass over the years that I am proud to own. This is my go to online headshop. Their International Munchies section is truly a treat as well! Thanks Grasscity 🙏👍
Great selection
Great selection , excellent prices w/ the club ….. always a seamless smooth transaction with this company . Buy from them , no disappointments .
I ordered multiple glass pieces
I ordered multiple glass pieces, bong, bubbler, sherlock,one hitter and a few others. I was a little concerned they would make the 2,500 + mile delivery. But they were packed just right. All came undamaged !! I am impressed but not only that, it came in 6 days!!!!!! Ordered on a Sunday came next Saturday. The only complaint is the USPS tracking sucks. Will be buying more in the future and won't worry about buy really expensive glass and it making it through the delivery. Again 6 days all glass in one piece . life is great
Received in about a week and was very…
Received in about a week and was very nice quality...I will buy more for sure
Great selection and quick shipping.
these guys are great and shipping is…
these guys are great and shipping is fast, and the prices can't be beat
The Bomb 💣
As usual, you guys and gals rocked it!
Happy customer
Fast shipping, great selection, great prices: happy customer.
Grasscity
I purchased a pipe thru Grasscity.com. Expected delivery to me was on a Saturday (15th). My package got to SLC on the Thursday before delivery to me in Bountiful, UT. The next day, Friday, my package left SLC and ended up in Billings, MT. Package finally delivered to me Thursday (20th).
STOP AND READ
When I first seen Grasscity and the prices they charge, I was extremely skeptical. But now after ordering from them, I will not go to any other shop. Their customer service is extremely professional and answer your questions in a timely manner. The items were well packaged with absolutely no issues. I received my first item in just over a week which it came from the Las Vegas warehouse. I am amazed by the quality. My other item is coming from The Netherlands, so I have not received it yet for obvious reasons. But I'm so excited to place my hands on the beauty on its way. I suggest everyone to check this company out. I guarantee you won't be disappointed.
Great prices with the Cabana club
Great prices with the Cabana club. Also a huge selection of products
Fast great price and product i got 10…
Fast great price and product i got 10 new pipes and i like them all
My first order some how was returned…
My first order some how was returned before I even received it, but Grasscity.com was very kind and very fast in correcting the issue. 5 stars for that, but my second order came very fast but the product is defective as it leaks, which is no good for a bong. That is why only 4 stars this time.
Received a very high quality glass bong…
Received a very high quality glass bong very quickly in the delivered right to my door. I had purchased the shipping protection and glass product was wrapped in bubble wrap and suspended in foam peanuts in a very sturdy box!! That was one of the best packing of a fragile item I have ever seen! I would highly recommend Glasscity!
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