You showed me a picture of what I…
You showed me a picture of what I should have got. You miss lead me !
About Grasscity.com
Data updated- Website
- www.grasscity.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 33 reviews
- Replies to negative
- 66% (27/41)
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About this business
World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)
Written by the business, not verified by us.Is Grasscity.com legit?
Grasscity.com (www.grasscity.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 66% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-29.
What people say
Excellent all-around website
Excellent all around. Great service, prices, easy ordering and deliveries on time, what more could one expect? Two Thumbs up from here ..
AWESOME, BUT....Advertised as an ice bong...
Advertised as an ice bong...This is an awesome LITTLE piece! I still give it five stars because it's so well made and it fits in my hand perfectly, but what kind of ice are you guys using!?!? That opening is too small for ice.......
Christmas presents
Bought several pipes as Christmas presents for all my grown kids. They are going to love them. And they are all high quality and beautiful!
Please avoid using USPS to ship to metro Detroit
I live in the metro Detroit area. Macomb County. The shipment of my pipe took 10 days as it went to Detroit, then to Pontiac - a notorious USPS black hole, which is in Oakland County - where it sat for 4 days before going to Roseville in Macomb County (the major USPS facility for Macomb County) and then out for delivery. USPS center in Pontiac is the absolute worst facility in the entire area. If there is any way to avoid this in the future then please do so.
I got three different pieces and they…
I got three different pieces and they were all durable and made to last.
Great everything
Great prices Perfect selections Merchandise excellent Fast delivery Trustworthy company ✌🏼
Customer service was prompt and helpful.
Prolly the best bong I have ever…
Prolly the best bong I have ever bought! Shipped quick and safe! 5 Stars!
Incomplete order.
I only received one, out of 9 items that I ordered. I was charged the full amt. of $203.98, and received one $17.00 item on my order. My order is #6000653411. Grasscity owes me the difference or the rest of my order. I won't ever use them again, unless they fix this. John Anderson. 615-584-4627
Reply from Grasscity.com2024-11-26
The order shipped from three different warehouses. The remaining items show a USPS delivery date for the 18th of Nov. If you did not receive those packages please reach out to our customer care team for assistance by emailing them at [email protected] Warm regards, Grasscity Aftercare
Great products
Great products. Your business is now my go-to. Delivery went smooth. Product undamaged.
Whatever happen to a useful bong
Perhaps it's because I come from the "old" school, but why can't I find a legitimate, functioning bong. Has the smoke business turn to the corporate model of providing "useless" products, for the sake of higher prices and bigger profits. The recently purchased "bong" I received is quite useless for use in the smoking of pot. Whatever happen to the days of regular tubes, be them glass, plastic or even bamboo, with a spot for burning and a hole for a carb? I will place this, so called bong on my shelf as part of the several different styles of fancy bongs that are completely useless and ineffective for the burning of the herb. Please remove my name from your list of customers; I'll keep looking for that traditional useful bong.
Reply from Grasscity.com2024-11-26
We're sorry to hear you're unhappy with the Acrylic Bong with Arched Perc Glass Downstem and Herb Bowl. We would advise against any bong with a perc if you're looking for a more simple device. We don't have much on offer with a carb hole but the Glasscity Straight Cylinder Ice Bong | 10 Inch is a great option for a straight-up smoking bong. Warm regards, Grasscity Aftercare
Bong bowls
I ordered several bowls for my bongs. It was easy to order and I received the order quickly following payment. They threw in an extra bowl, so nice. Great job!
Arrived fast with bonus freebies😃..
Arrived fast with bonus freebies😃... even got a discount
Love my new pipes
Great products and reasonable prices
I love my little pipe
I love my little pipe. Fast shipping and packed very well. Thank you
Happy 😊 Place if you want it they have it 💨
GrassCity has excellent quality at good prices. Delivery has been earlier than expected on all of my orders so far. I will continue to shop at GrassCity... Very Happy with the service I have received. Thank you..
Shipped fairly quickly but I was…
Shipped fairly quickly but I was shipped the wrong item. Sent an email that hasn’t been answered. 🤷♂️ Update: my email was answered. I was told that the item I ordered stated that the colors are random. I didn’t see that on the site. Then item I selected was shown in blue. I was sent pink. After reading the entire product description I did in fact see that it says colors are random. I will say that it’s quite deceptive however. I saw the item and ordered it based on its appearance. Had it been clearer that the color would be whatever they decided to send I would not have ordered the item. Knowing that I was unsatisfied I was told I could send the item back and when they received it they would send another (they didn’t however say that I’d get the color I wanted at that point either). I felt, and still feel it is deceptive. Rather than putting the “random colors” somewhere farther down in the description it should be made clearer. Honestly it was a $20 item and I wouldnt have continued this review but I was sent a form today to verify that I was a real customer or the review would be marked as unverified. Bottom line is , they would not budge on their position and didn’t try to make it right. Lesson learned.
Only received 1/3 items I ordered.
I ordered 3 items. Carb cap, quartz banger, dab rig. Received an email saying my pack was shipped. Got a small box with carb cap only. No communication about only one item shipping out. I email about the issue and was told that end of year inventory is why my other 2 items didn’t ship. Funny how there was zero communication about that when I got the email saying my package was shipped. And I still don’t have my other 2 items. I also offered to take pics of the small box and tracking taped directly to it because the dab rig I ordered wouldn’t even fit in the box I got. Won’t order from here again.
Reply from Grasscity.com2024-11-06
We understand how important it is for you to receive your order promptly, and we sincerely apologize for the delay. Our Las Vegas warehouse has just completed its year-end stock count and is back to shipping. Please note that the item you received was shipped separately from a different warehouse. Thank you for your patience and understanding as we work to get the remaining items to you as quickly as possible. Warm regards, Grasscity
My Item shipped faster than expected
My Item shipped faster than expected, and I’m more than satisfied with my product. This company is as real as it gets!
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