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Is Grasscity.com legit?
Grasscity.com (www.grasscity.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 66% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-29.
I got my bowl but not my bong. There is no customer service. All the links I click go to nothing. I have tried to contact USPS about my order. It just says the same thing every day since October 24th. I am ticked. I will do what I can to get a refund. And I have to buy a replacement. It was supposed to be here two days after I ordered it this is BS. And I don't want to hear that it's a fake company because I ordered it from grasscity.com
Reply from Grasscity.com2024-11-04
Our customer care team has responded to your email sent to [email protected]
We also have a chat portal that can be accessed from any page on our website.
It is located at the bottom right of any page. 😀
The bong was shipped from a different warehouse and is still in transit. We see it has arrived at a local distribution center so it should hopefully be delivered soon!
Warm regards, Grasscity AfterCare
Great products, and great customer service. Anytime I have ordered from these guys, and a glass piece has arrived broken, they are quick to respond, and get a new one shipped out.
Got my dap rig in half the time as expected!
Perfect piece, nothing broken or scratched or anything!
Will be doing all my business with them for now on!
I'm enjoying my recent purchase. After receiving my order I am happy with quality of glass and picks made by order selectors. I plan to re order! Thanks for the glass!
Timely order. Good price. Excellent packaging and a nice little additional ‘treat’ in the box.
As for item? xvape-avant-portable-herb-vaporizer If you’re deliberating and unsure. Do it. You won’t be dissapointed. 😊
Support was slower than I'm used to, but thorough and honorable.
So we ordered a couple items from them (a sidecar dab rig and a honey straw angled attachment) as an anniversary gift for my wife.
She loved the items, but there was a missing part on one (one of the three attachment options included with the sidecar was missing) and the other had a manufacturing defect (one of the glass rims was misshapen and as a result one side was 1-2mm smaller than the other, resulting in a bad grip and seal). It was pretty hard to see, but it was there.
I reached out to Grasscity that day via their form. It took a couple of days for them to get back to me, and when they did, they asked me to send video of the defect, which I did.
About a day or two after I sent the video to them they reached out again and asked if they could resolve the issue by shipping me a generic replacement for the missing part (they said they were out of the brand specific attachment) and a complete replacement for the defective item.
I agreed and in a few days we had our replacements, both of which are in good condition and work flawlessly.
I'm very impressed by the depth of their support, I totally get wanting a confirmation of a defect as defects tend to be rare depending on the manufacturer. They never accused me of any deception or tried to get out of fixing the issue, they were totally committed to fixing the problem and they did.
Excellent support, if a bit slower than we're used to in the days of automated "your ticket has been received" emails.
Shipped super quick and was packaged well. The piece is beautiful and it hits very smooth. It's quite large, but we love it. Seems very sturdy. We were looking for a high quality glass, and are very satisfied with this purchase. The only thing we were a bit surprised by was the design on the inside of it - red, white, and black zig zags- we didn't notice it as much in the photos but it's very noticeable in person.
I would never use this company ever again... 1st some how I got 4 of the same item... 2nd I was made to pay for the return postage..... the one package had to go to Canada and cost 43.00....I am mad as hell... I would have agreed to split it... no told straight out all returns are paid by customer....
Reply from Grasscity.com2024-10-24
Unfortunately, we cannot supply return labels for Canadian addresses. We are also unable to issue refunds for more than the original charge. Your return will be fully refunded including the shipping fee and any insurance paid with the original payment.
Warm regards, Grasscity Aftercare
I ordered roughly a week ago. Which honestly I was surprised how quickly my order arrived. I figured it would take several weeks or something as it’s usually does from most other places. All the pieces came together and that sucker was wrapped and secured well in the packaging. It took me a bit to honestly unwrap it all. But the glass is pretty, and simple and it works perfectly. <3
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