DESENIO US

Hi, we’re sorry you haven’t received your parcel. I have double-checked and can see that our agents are already in contact with you and assisting in resolving this issue. Desenio

Hi, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. If you have any questions or doubts, please reach out directly to our Customer Service team at [email protected] Have a nice day!

Dear Client, We are truly sorry to hear that our prints and frames did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. We also take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork. If you believe that the quality of your print or frame may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO

Hi Jamella, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO

Hi Margaret, Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case. If you have on-demand items, it is definitely expected for this type of item to arrive in a different parcel, since those are manufactured, printed, and shipped from a different warehouse, and therefore may also arrive at a different time. We can see that you are already in contact with one of our customer service agents, who provided you the information related to your posters. If you are still missing prints from your order, we kindly ask you to reply to our last message. We’re here to help and would appreciate the opportunity to resolve your concerns. Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future. DESENIO

Hi Gloria, Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case. Due to the fact that we are an European company, some of the measurements are converted from centimeters to inches. However, we try to be as clear with the size chart which can be found on our products pages. One of our customer service agent will be in touch with you regarding this incident. We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised. Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future. DESENIO

Dear Customer, We are very sorry to hear you are having problems registering a return. We would be happy to help you. The return process is clearly outlined in our terms and conditions. Additionally it can be register by customers easily through our website. In order to make a return, you will need to register it in our website. You will find the option to register a return next to our FAQ's and terms and conditions. To facilitate a smooth return experience, we provide detailed information regarding our return policies, including any potential fees such as return fees, non-compliance fees, and customs charges. We encourage you to visit our website's "Returns" section and our Terms and Conditions for guidance on the return process and associated costs. In the next step you need to add your order number and the email address you used at time of purchase. Following this, you will be able to select the items you'd like to return. As soon as you have completed the online registration, you will receive an email from us with the return label and information on how to ship your items back to us. If you have any questions or need clarification regarding our return process, please reach out to our Customer Service team. We are here to assist you and ensure you have a positive shopping experience. Thank you for your understanding, and we appreciate your feedback as it helps us improve our services for all customers.

Dear Customer, We’re genuinely sorry to hear that you are not totally satisfied with the prints you ordered. Your feedback is vital to us, and we appreciate you taking the time to share your thoughts. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, like wrong sizing, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter. DESENIO

Hi customer, We sincerely apologize for the inconvenience caused by receiving the wrong products. We understand how disappointing it is not to get what you ordered, especially when you were looking forward to it. We take pride in our attention to detail and the quality of our service, so we are committed to resolving this issue quickly and ensuring you receive the correct items. A member of our customer service team will reach out to you shortly and we will do everything we can to rectify the situation promptly. Thank you for your understanding and patience; your satisfaction is our top priority, and your feedback helps us improve.

Hi , We sincerely apologise for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible. Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience. Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. We can see that you are already in contact with one of our customer service agents, who provide you the information related wit your order delivered, we are looking the best solution for your concern. Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future. DESENIO