DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders. Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.My orders have been stated as being shipped and instead were cancelled
Hi Tj , We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
Avoid these people like the plague. They take your money and ship empty boxes or not at all. Customer service is nonexistent. Vendors do not respond to requests.
Hi Ron, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
Truly the worst service ever , just keep repeating the same thing. No help
Hi mark, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
I will be honest I can only go off personally experience with DHgate, and I have never been disappointed with what I have. You will be saving a fortune buying from DHgate instead of wholesalers, even if they get one or two orders wrong it is still worth it. Delivery however is a bit long but when you’re paying £12 including Delivery for something that’s normally £100 in a shop you don’t mind waiting three weeks lol. DHgate is perfect for all U sports fans the jerseys are perfect. So all in all love this website
Hi Ajmal, We appreciate your feedback. If you require any assistance, please reach out to our customer service team directly via the DHgate app by following these steps: [Account] - [Contact Us] - [Order-related Problem/Report Issues] - [Online Service].
Seller: dhgate8886 Order Number: 9854481421 Warning: Do not buy from this seller or this platform. Many of the buyer photos attached to positive reviews appear fake and misleading. I ordered a pair of shoes about three weeks ago, and after two weeks the item still had not been shipped. The seller ignored my concerns and failed to provide clear answers. Instead of sending the product I paid for, they later tried to push a different shoe that was lower quality and a completely different color. I repeatedly asked for a refund, but customer service was useless and no one took responsibility. Even after opening a dispute, the seller told me to cancel my claim first before they would refund my money. This is a common tactic that leaves buyers with no protection. My experience with this seller and this platform has been terrible. Poor customer support, misleading reviews, unprofessional sellers, and no accountability when problems arise. I strongly advise everyone to avoid this seller and think twice before purchasing from this website.
Hi Aram, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
This seller and this platform are not trustworthy. They do not send the correct order, and when you try to return a product because it is not as it should be, they close your disputes and do not want to help you. They deceive you and do not respect customer rights.
Hi Jus, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
By far the most crooked organization I've ever placed an order with. The delivery never came yet they supposedly supplied my credit card with a proof of delivery... do yourself a favor, do not order from this company, 99% you will not get your items or any customer service whatsoever
Hi Michel, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
Make it easier to get a refund when you don’t receive an item! There are too many complicated steps and then they don’t work! You can’t even talk to an actual dhgate representative. Pjtucker will not refund me for an item I never received! Very disappointed with customer service and accountability from the vendor!
Hi Janet, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
I ordered a pair of italy shorts. Took 2 months to come. When they did come they were real madrid. Dont trust or ull be scammed. Waste of time
Hi Mr Mark Mutton , We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
Very disappointing experience. My parcel (tracking number GFNL26142001552022) was marked as “delivered”, but it was never handed to me personally. I was home at the time of delivery, no one rang my doorbell, and there was no PIN verification or signature required. The delivery driver later confirmed that he had left the parcel downstairs in the common hallway of my apartment building instead of delivering it directly to me. When I went downstairs shortly after receiving the delivery notification, the parcel had already disappeared. I reported the incident to the police and filed a formal complaint with GOFO. After completing their investigation, GOFO officially confirmed that the parcel had been lost during transport. Despite this official confirmation, I am still without my parcel and have not received a refund. I have spent weeks filing complaints, opening disputes, contacting both the seller and the carrier, providing evidence, and following every requested procedure. As a customer, it is extremely frustrating to be caught between the seller, the carrier and the dispute process while still being left without the item or my money. What concerns me most is that parcels appear to be left unattended in publicly accessible areas without any attempt to contact the recipient. This creates a significant risk of loss or theft and leaves customers to deal with the consequences. Based on my experience, I cannot recommend DHgate service.
Hi AnoniemAWI , We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
Just bad. very long delivery and broken products. No refund. Bad support.
Hi Mike R., We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
This company is Hit or Miss. My recent order of a small crossbody bag was a scam, the picture did not match the product at all. By the way, if you don't do a review by a certain time after receiving your purchase they automatically generate a five-star review in your name. Buyer beware
Hi Carina, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
What a complete and utterly useless, rip off site. AVOID COMPLETELY
Hi Michael , We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
I got my order and I'm very happy with them there perfect they look so real it's amazing ty so much burstsole I will give a great review and I want more i hope my next one are perfect just like the one I just got ty so much there amazing
Hello Pitoski, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
DHGate is a SCAM! They protect their sellers not their buyers. Two of their sellers shipped me the wrong products. I provided photos showing this and requested a replacement or refund. DHGate claims I didn't provide evidence and would not help me in any way. They released my money to the sellers despite me not getting the products I paid for.
Hi Tim, We apologize for any inconvenience this may have caused. For further assistance, please contact our Customer Service team through the DHgate app by following these steps: [Account] → [Contact Us] → [Order-related Problem/Report Issues] → [Online Service] Our support team will be happy to assist you further and address your concerns. Thank you for your understanding.
Absolutely not, I placed an order (£19), the product arrived but it doesn't match the description (very poor quality, very stiff material, it doesn't fit like in the pictures) and the size doesn't fit either, I selected that I wanted a refund and return and they said that they couldn't give me a refund or a return because the shipping was expensive and that I should apply for a £2 refund 😱 which I don't think is normal, it's my right to want my money back, it's not my problem, their logistics.
Hi Adriana , We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
I purchased a watch for $70. The watch that was sent was not functional. I reached out to DHgate and provided evidence and they did nothing. Be very careful with doing business with this website.
Hi George , We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
Scam ! I order sun glasses and never arrived ! Can’t cintact seller , and all dispute which I tried to do is suspended! Please satay away from this company and you lose money
Hello Tatiana, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
The response cannot be followed. I told you they are conmen. This is full of conmen. They say your product is guaranteed but it's not. You get the seller scamming you then AI chat that goes on circles..you won't get a refund and you won't be happy with your goods. Avoid
Hello Sean, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
I ordered a specific item, and I was sent something completely different. Absolutely no explanation as to why it was something different. I cannot seem to find an answer or help on their website when it comes to returning and refunds. I am beyond frustrated. I would not recommend ordering from them. After writing this review they gave me guidelines (see below). I followed the instructions, only to get to the 'online services' option, taking me to 'online chat'. Obviously a robot. What companies don't realise, is that by having AI on live chat just adds to customers frustration. The process for asking for advice, or a refund is so complicated. I am beyond irritated.
Hello Joelle, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service)
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