DHgate

Carl StrettonUnited Kingdom · 40 reviews · Experienced 2026-06-01 · Posted 2026-06-01

What do people want for a bargain price?

What do people want for a bargain price Only really bought replica football shirts & some trainers In the UK the football shirts are 90 quid & the trainers 185-210 Shirts 12-15 pounds & trainers £20 Flash deals So far so good Personally I wouldn't take the risk buying expensive electrical items etc from abroad

Mukhtar HaiderCanada · 2 reviews · Experienced 2026-02-06 · Posted 2026-06-01

Very Bad 👎🏿👎🏿👎🏿

Very Bad 👎🏿👎🏿👎🏿 I bought jackets with goose down, jacket cane without goose down no way to contact the supplier. I ordered many jackets and track suite after 3 months order got cancelled and no refund. I bought polo shirts they came with shit material so i had to donate them at thrift store. Buying at this store is wastage of money i tried few times never got something 1st or 2nd copy. There seems to be no customer care.

If I could give 0 stars I would

If I could give 0 stars I would. Absolutely terrible customer service. Total scammers in site and zero support. Dont use

Avoid DH Gate like the plague

Shame I couldn’t give zero stars. Ordered an adult football shirt in March. Received a child’s rag dress 25th May. They then asked me to send a video of me opening the package to prove that’s what I received…who does that? Avoid DHGATE they’re con men! Update: I followed their instructions below to be told the same thing again. No refund as I didn’t video myself opening the package. Robbers.

Great service extremely cheap

Great service extremely cheap. Heard great things, as long as you find a great seller from trusted spreadsheets the quality is absolute

JESSIE JAMESUnited States · 2 reviews · Experienced 2026-05-16 · Posted 2026-05-26

DHGATE seller called 'four_corner_guitar'

BEFORE YOU READ MY REVIEW, PLEASE NOTE THAT 𝗧𝗛𝗘 𝗣𝗢𝗦𝗜𝗧𝗜𝗩𝗘 𝗙𝗘𝗘𝗗𝗕𝗔𝗖𝗞 𝗕𝗘𝗟𝗢𝗪 𝗔𝗣𝗣𝗘𝗔𝗥𝗦 𝗧𝗢 𝗕𝗘 𝗙𝗥𝗢𝗠 𝗖𝗛𝗜𝗡𝗔!! (​🇪​​🇽​​🇦​​🇲​​🇵​​🇱​​🇪​, “​🇾​​🇪​” ​🇮​​🇸​ ​🇦​ ​🇫​​🇦​​🇮​​🇷​​🇱​​🇾​ ​🇨​​🇴​​🇲​​🇲​​🇴​​🇳​ ​🇨​​🇭​​🇮​​🇳​​🇪​​🇸​​🇪​ ​🇸​​🇺​​🇷​​🇳​​🇦​​🇲​​🇪​. ​🇮​​🇹​’​🇸​ ​🇺​​🇸​​🇺​​🇦​​🇱​​🇱​​🇾​ ​🇼​​🇷​​🇮​​🇹​​🇹​​🇪​​🇳​ ​🇦​​🇸​ 叶 ​🇮​​🇳​ ​🇸​​🇮​​🇲​​🇵​​🇱​​🇮​​🇫​​🇮​​🇪​​🇩​ ​🇨​​🇭​​🇮​​🇳​​🇪​​🇸​​🇪​ (​🇴​​🇷​ 葉 ​🇮​​🇳​ ​🇹​​🇷​​🇦​​🇩​​🇮​​🇹​​🇮​​🇴​​🇳​​🇦​​🇱​ ​🇨​​🇭​​🇮​​🇳​​🇪​​🇸​​🇪​) ​🇦​​🇳​​🇩​ ​🇵​​🇷​​🇴​​🇳​​🇴​​🇺​​🇳​​🇨​​🇪​​🇩​ ​🇷​​🇴​​🇺​​🇬​​🇭​​🇱​​🇾​ ​🇱​​🇮​​🇰​​🇪​ “​🇾​​🇪​​🇭​.” - “​🇭​​🇦​” ​🇮​​🇸​ ​🇴​​🇫​​🇹​​🇪​​🇳​ ​🇦​ ​🇷​​🇴​​🇲​​🇦​​🇳​​🇮​​🇿​​🇦​​🇹​​🇮​​🇴​​🇳​ ​🇫​​🇷​​🇴​​🇲​ ​🇨​​🇦​​🇳​​🇹​​🇴​​🇳​​🇪​​🇸​​🇪​ ​🇴​​🇷​ ​🇴​​🇹​​🇭​​🇪​​🇷​ ​🇨​​🇭​​🇮​​🇳​​🇪​​🇸​​🇪​ ​🇩​​🇮​​🇦​​🇱​​🇪​​🇨​​🇹​​🇸​ ​🇷​​🇦​​🇹​​🇭​​🇪​​🇷​ ​🇹​​🇭​​🇦​​🇳​ ​🇸​​🇹​​🇦​​🇳​​🇩​​🇦​​🇷​​🇩​ ​🇲​​🇦​​🇳​​🇩​​🇦​​🇷​​🇮​​🇳​ ​🇵​​🇮​​🇳​​🇾​​🇮​​🇳​.) (っ◔◡◔)っ ♥ 𝘼𝙈𝘼𝙕𝙄𝙉𝙂 - 𝙄𝙏 𝘼𝙋𝙋𝙀𝘼𝙍𝙎 𝙏𝙃𝘼𝙏 𝙏𝙃𝙀𝙔 𝘼𝙍𝙀 𝙀𝙑𝙀𝙉 𝘿𝙀𝙁𝙍𝘼𝙐𝘿𝙄𝙉𝙂 𝙏𝙍𝙐𝙎𝙏𝙋𝙄𝙇𝙊𝙏 𝗧𝗛𝗜𝗦 𝗥𝗘𝗩𝗜𝗘𝗪 𝗜𝗦 𝗙𝗢𝗥 𝗣𝗘𝗢𝗣𝗟𝗘 𝗪𝗛𝗢 𝗔𝗥𝗘 𝗟𝗢𝗢𝗞𝗜𝗡𝗚 𝗙𝗢𝗥 𝗚𝗨𝗜𝗧𝗔𝗥𝗦 𝗢𝗡 𝗧𝗛𝗘 𝗦𝗖𝗔𝗠 𝗦𝗜𝗧𝗘 𝗖𝗔𝗟𝗟𝗘𝗗, "𝗗𝗛𝗚𝗔𝗧𝗘.𝗖𝗢𝗠" Before I knew what DHGATE was, I was looking for guitars and I found a seller on this site is called "𝙛𝙤𝙪𝙧_𝙘𝙤𝙧𝙣𝙚𝙧_𝙜𝙪𝙞𝙩𝙖𝙧" that had what I was looking for (Jake E. Lee replica) - This seller appears to not only scam (sells guitars that do not exist) but once you apply for a refund (after realizing the scam) 𝘁𝗵𝗲𝘆 𝘄𝗶𝗹𝗹 𝗮𝘀𝗸 𝘁𝗼 𝗿𝗲𝘃𝗶𝘀𝗲 𝘁𝗵𝗲 "𝗜𝗧𝗘𝗠 𝗡𝗢𝗧 𝗜𝗡 𝗦𝗧𝗢𝗖𝗞" (𝘄𝗵𝗶𝗰𝗵 𝗜 𝗱𝗶𝗱) 𝘁𝗼 "𝗜𝗧𝗘𝗠 𝗡𝗢𝗧 𝗡𝗢𝗪 𝗡𝗘𝗘𝗗𝗘𝗗)" - 𝘄𝗵𝗮𝘁 𝘁𝗵𝗶𝘀 𝘄𝗶𝗹𝗹 𝗱𝗼 𝗶𝘀 𝗽𝘂𝘁 𝘁𝗵𝗲 𝗔𝗟𝗟 𝘁𝗵𝗲 𝗯𝗹𝗮𝗺𝗲 𝗼𝗻 𝘆𝗼𝘂 (𝗯𝘂𝘆𝗲𝗿𝘀 𝗿𝗲𝗺𝗼𝗿𝘀𝗲) 𝘁𝗵𝗲𝗻 𝘁𝗵𝗲𝘆 𝗸𝗲𝗲𝗽 𝗮 𝘀𝗶𝘇𝗮𝗯𝗹𝗲 𝗽𝗼𝗿𝘁𝗶𝗼𝗻 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗿𝗲𝗳𝘂𝗻𝗱!! I stopped communication with the seller once I opened a dispute with my bank and got a full credit for the guitar I bought that never existed- ＺＥＲＯ ＳＴＡＲＳ 𝗨𝗣𝗗𝗔𝗧𝗘: 𝗧𝗛𝗘𝗬 𝗦𝗧𝗜𝗟𝗟 𝗥𝗘𝗙𝗨𝗦𝗘 𝗧𝗢 𝗥𝗘𝗟𝗘𝗔𝗦𝗘 𝗙𝗨𝗡𝗗𝗦 𝗙𝗢𝗥 𝗥𝗘𝗙𝗨𝗡𝗗 - 𝗜𝗧𝗘𝗠 𝗡𝗘𝗩𝗘𝗥 𝗦𝗛𝗜𝗣𝗣𝗘𝗗 (𝗔𝗡𝗗) 𝗠𝗬 𝗢𝗥𝗗𝗘𝗥 𝗪𝗔𝗦 𝗗𝗘𝗟𝗘𝗧𝗘𝗗 - 𝗟𝗨𝗖𝗞𝗜𝗟𝗬 𝗖𝗔𝗣𝗜𝗧𝗢𝗟 𝗢𝗡𝗘 𝗖𝗢𝗩𝗘𝗥𝗘𝗗 𝗧𝗛𝗘 𝗙𝗥𝗔𝗨𝗗 𝗪𝗜𝗧𝗛 𝗔 𝗖𝗥𝗘𝗗𝗜𝗧. 𝗔𝗩𝗢𝗜𝗗 𝗧𝗛𝗜𝗦 𝗥𝗨𝗕𝗕𝗜𝗦𝗛 𝗦𝗜𝗧𝗘 𝗟𝗜𝗞𝗘 𝗧𝗛𝗘 𝗣𝗟𝗔𝗚𝗨E. UPDATE: AS YOU CAN SEE, DHGATE RESPONDED, SAYING, CALL CUSTOMER SERVICE - SUPRISE!!! THEY'RE CUSTOMER SERVICE DOES NOT EVEN EXIST!! ALONG WITH THEY'RE B.S. BUYER PROTECTION CRAP - ALL IN ALL THEY REMIND ME OF THE ILLEGAL ALIN TRASH IN AMERICA STEALING OUR MAIL, DEFRAUDING OUR GOVERNMENT, ETC.

Henry FullmanUnited Kingdom · 2 reviews · Experienced 2026-05-25 · Posted 2026-05-25

AVOID AVOID AVOID

I purchased a pair of shoes from DH gate and the sizing is incredibly off. I wear a size 44 European. I ordered a size 45 to be sure and they are about two sizes too small. I’ve asked for a refund and the company is refusing to do so. I have told them I’m happy to return the item but they are still not agreeing to the return unless I pay postage. Total joke. I have been missold somthing and now I need to pay haha they also said if it gets lost on the way that’s my problem and they won’t refund me. I have raised a complaint with my bank. It’s a scam.

Very disappointed with my experience…

Very disappointed with my experience with DHgate and especially the dispute handling by “Ivy” from the Resolution Center. Orders involved: 318034005088 and 317858131908. I ordered 8 watches and paid around $4,200 in total because the seller advertised them as high-quality products. What I received was completely different: poor quality watches, defects, damage, and products that looked nothing like what was promised in the listings. I provided extensive photo and video evidence showing the quality issues and explained multiple times that the watches were not worth anywhere near the amount paid. Based on the actual quality received, I stated they were worth maybe around $120 each at most. Instead of properly protecting the buyer, DHgate continued to side with the seller. I was then pressured to return imitation products internationally while taking customs and seizure risks myself. Even worse, I was instructed to declare the package at only $20, which puts all legal and financial risk on the buyer. I clearly explained that I would not accept responsibility if the package was lost, seized, delayed, or refused during shipping. I also requested a prepaid return label and proper protection as a customer, but these concerns were largely ignored. As a regular DHgate customer, this experience has completely destroyed my trust in the platform. The dispute process felt unfair, stressful, and heavily biased toward the seller despite clear evidence. Buyers should be extremely careful when purchasing expensive items through DHgate because if something goes wrong, you may not receive the protection you expect.

I ordered from this company called… queen shoebox

I ordered from this company called queen, shoebox through your company and not only did my daughter receive the wrong dress. She also received the wrong size. I have reached out to the company itself as you recommended, and they are not returning my messages. My daughter‘s prom is in a week and a half.

Very good experiences so far

Very good experiences so far. Read reviews and check for sellers history. I love the gate and all the gems I have found.

Worst experience ever

Worst experience ever I have ordered a dress from the app and it came late than the delivery date by more than 14 days I have requested for a refund due to the delay however the merchant and the shipper ( DHGate ) keep pushing not to refund me by providing the shipping reference number At the end I have received a wrong dress Not even close to the description on application

I received the wrong parcel

I received the wrong parcel. When i contacted them , they told me to send it back with tracking details and i would be refunded the cost. Its been over a week and haven't received anything and had very little interaction with them. Though i have tried numerous times. I'll never buy from this site again.

Paweł KowalskiUkraine · 1 review · Experienced 2026-05-12 · Posted 2026-05-20

Refusing to refund the money

Hello, I placed an order with this shop. I ordered two phones as a gift for my sons. However, the parcel couldn’t be delivered and was returned to the shop. The seller refused to refund the money when I took the matter up with the shop and provided all the evidence, including receipts from the DHL courier service, but the shop refunded the money to the seller and I was left without phones and without money. My order number is 318488526226 and the seller I ordered from is mi668 Perhaps my review will help resolve the issue, but in the meantime, I advise you to avoid this shop.

Avoid as there’s no help when things go wrong!

Do not buy expensive items from this site no matter how good the seller ratings are. I’ve had five orders in total. Three were decent, one was never sent and the most expensive a blazer arrived and it was the cheapest most appalling piece of rubbish I have ever seen. Trying to get DHGate to respond to disputes is a long and arduous process. In the end I had to return the item at my expense and DHGate promised in writing to refund this however you guessed it, they did not! I ended up getting a refund from my bank for the blazer but never got a refund for the return postage. My advice is to only buy if you are happy to tolerate poor quality goods. You will not get any kind of decent customer service from either the seller or DHGate. Just look at the cut and pasted generic responses on here to negative reviews. We’ve all already contacted them via the methods on the responses and tried a lot more than that on top. Buy at your own risk and be thankful if you get something decent from a legitimate and honest seller but don’t expect help if you do not!

WORST E-COMMERCE USED

I purchased a watch on January 4th. The pictures were different from the one I received. Specifically, the watch had completely different features and specifications. I requested a return, and so far, everything was fine... Except that by returning it, I had to pay €30 to ship the watch back. The seller didn't pick it up, and I was left in a hellish cycle of duties. Luckily, I managed to avoid paying any duties. Everything was fine, except that DHGATE never wanted to reimburse me for the shipping costs, even though I was entitled to them. DO NOT BUY, BUT ABOVE ALL, DO NOT PAY RETURN SHIPPING COSTS IN ADVANCE. WORST E-COMMERCE USED Ho acquistato un orologio il 04/01, aveva delle immagini diverse da quello che mi e arrivato. nello specifico l'orologio aveva sia le fattezze che le caratteristiche completamenti differenti. Ho richiesto il reso e fino a qui tutto ok... Se non fosse che facendo il reso ho dovuto spendere 30 euro per spedire a mie spese l'orologio. Il venditore non ha ritirato l'ogetto ed io sono rimasto in un giro infernale di dazi. Per fortuna sono riuscito a non pagare nessun dazio. Sempra tutto ok se non fosse che DHGATE non ha mai voluto ripagarmi la spedizione nonostante ne avessi tutti i diritti. NON COMPRATE, MA SOPRATUTTO NON PAGATE ANTICIPATAMENTE LE SPESE DI SPEDIZIONE PER IL RESO. PEGGIOR ECOMMERCE UTILIZZATO

I ordered sunglasses that are AWFUL

I ordered sunglasses that are advertised as UV protection and polarised and the quality of the lenses are beyond miserable, awful, and I feel scammed. I'm now disputing the full refund of the glasses. You can tell is absolutely made in China, zero quality.

Sometimes they don’t deliver on time

Wai SoAustralia · 1 review · Experienced 2026-05-06 · Posted 2026-05-18

Do not buy from Dhgate

Do not buy from Dhgate. I think I've paid premium for buyer's protection but actually not. I received a dead on arrival automatic mechanicsl watch on Dhgate, and I immediately filed a dispute through Dhgate platform. Submitted unboxing videos which shows clearly watch not ticking after winding or shaking. Dhgate final judgement is Return for a refund at my cost. The cost of sending back is even higher than the purchase price of the watch which is not justified to send back for a refund. I feel I am punished because of Seller's fault. So don't not buy from Dhgate.

I justlove buying from them everything I …

I just buying from them everything I perches is of top quality im never disappointed im always excited waiting for my next thing I've brought to be delivered

incorrect size- you are on your own

DHGATE does not support customer's valid dispute against the seller. I ordered a mens short XXL, received, small. sent image with measuring tape over the belt area and still , it decided on behalf of seller.