DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders. Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.I have yet to receive order as I just placed it yesterday. So far things seem good & price point seems to be about same as other sites similar. I have been sent my tracking #'s so getting order out was fast. I came to site as result of what I did use only half my orders showed & sick of having to beg for refund. Hopefully this is better.
DHGate as an online system works pretty well. It's their sellers that are so bad. Of my last 12 orders from 6 different sellers, DHGate made refunds on every one. They held my money for months then said either the seller was bad or that they issued an incorrect tracking number. Reliability of their sellers is TERRIBLE. DHGate's system however, runs pretty well, but little consolation when you hardly ever get your merchandise.
Hi Dan, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Daffy Customer Service Center DHgate.com
Bad service A seller dosen´t give me a refund and he said that he will refund. He rejected the refund and he didn't do anything to solve this. I NEED MY MONEY BACK!
Hi joseeignacioo11, You can open a dispute for your order if you wish to request for a refund. 1) The dispute option is not on the APP. Please log in to your DHgate account from a browser through this link: https://dg.dhgate.com 2) Click "My DHgate " on the upper right corner of the page. 3) Click "Awaiting Shipment" under "Active Orders" in the left of the page. 4) Find the order number. 5) Click the link "Request Refund" at the right side of the page. 6) Select the reason and check "full refund", then submit it. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com
Several things I ordered last year did Not Arrive or Wrong item was sent.Lost hundreds of dollars last year sellers refuse refunds. DHgate sides with the sellers and close dispute. I had a HORRIBLE shopping experience with some sellers. But all of them are Not Bad did receive my items from some of the good sellers.I just placed an order got my finger crossed hope I receive it. Shop@Your Own Risk.
The site says that I would get a $9.00 discount on checkout. But there was no discount.
I’ve experienced just about everything you can think of I guess. I’ve received incredible items and some down right hysterical. Mostly I’ve received stuff that I am happy with though. So far two items ordered out of maybe 30 were not shipped to me but I received my money back. The struggle here is waiting for the items to arrive. Of course, during this pandemic it has slowed things down. Fastest shipment is 3 weeks and slowest was 3 months. If you’re not in a hurry, this is ideal.
this took for ever to get right!!!!!Wow!!!!!
Hi Godismyall0917, We checked your order is still being processed by the seller for shipment. This is estimated to be shipped on 2020-09-03 and the delivery would depend on the courier used to ship your order. You can communicate with the seller for updates on your order. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page. 3) Find the order number. 4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com
Disputes need to be handled responsibly. Forced to buy from other sites lately.
Hi richardrmt, We understand that you are concern about your order. We have checked it here and it shows here that the seller is still processing the shipment and will be ship on or before September 17th. Once we have the tracking number we will notify you in your DHgate account and email. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Daffy Customer Service Center DHgate.com
Have been dealing with DHGate for years with great experiences, but just got an order that the jersey had two major mistakes on it. Wanted to forget about it and not write a review (and sent a message to seller about how dissatisified I was), come to find out I couldn't not write a review, and was given the runaround by DHGate for 2 weeks about it. I finally had to write the review (because of my OCD) to get it off my DHGate. Customer service was not helpful at all. The final one wouldn't even pass along a suggestion that they need to change it so someone has the option not to write a review. Overall, except for this one product my experiences have been good, but the terrible customer service drops the rating to 3 stars.
Hi John, We understand your concern, we are here to assist. You have the option to open an after-sale case to formally request refund or a reshipment item to be sent instead. Here are the steps on how to open an after-sale case 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Search for the order number under “Search Your Orders” section 5.Once you find the order, click “Open an After-sale Dispute” link 6.Please fill out the information needed before you click “Submit” If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Blu Customer Service Center DHgate.com
Ho comprato 6 mesi fa asciugacapelli , 250 euro . Andava tutto bene fino a ieri (ho preso Anche un altro un mese fa per mia figlia) . Sto impazzendo, Non riesco a fare il reclamo dal sito. Numero del ordine 3163339683 Hair dryer of 250 euros no longer works I bought a hairdryer 6 months ago, 250 euros. Everything was fine until yesterday (I also got another one a month ago for my daughter). I'm going crazy, I can't make the claim from the site. Order number 3163339683
Hi Sig.ra Gmizic, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com
Good site , good product , good SAV , two weeks to receiver product.
I ordered a large sweatshirt and it does not fit me. The sweatshirt must be in Asian size rather than in US. The title of the sweatshirt said nothing about it being Asian size, so it's unfair that I paid 50$ for the sweatshirt and it doesn't fit. I would like to either get a partial refund, a full refund, or if they can ship me another sweatshirt but as an XL instead
Dear Colin Glory, I understand that you are concerned about the item that you received which is not as described. Let me help you with that. For cases like this, we strongly suggest that you will open a Return and Refund dispute to get a full refund or have a replacement item/s shipped to you. Here are the steps on how you can open a dispute: 1. Log in to your DHgate account 2. Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4. Find the order under “Awaiting Confirm” tab 5. Once you found the order, click “Open a Dispute” link. 6. Please fill out the information needed before you click continue then “Submit”. While here are the steps on how to open a dispute on your mobile app: 1. Open your DHgate mobile APP 2. Tap “Account” icon found at the bottom part of the home page 3. Go to “My Orders” 4. Tap “Shipped” tab and tap the order that you want to open a dispute 5. Under Order Detail section, you will see “Return & Refund” 6. Please fill out the information needed before you tap “Submit” Please don't click on "Item has been received" as it will release the payment to the seller if you do click that and please don't close the dispute until this will be resolved. Once you have opened the dispute, you have 5 days to reach an agreement with your seller. If you still haven't reached an agreement, you can escalate the case to DHgate. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com. Should you have any other concerns please do not hesitate to contact us through online chat: https://goo.gl/hvEzdN or send email to: [email protected]. Regards, Aljean Customer Service Center DHgate.com
Great site, I do enjoy using it, but where did picture reviews go? I use these pictures to see quality of items and am very hesitant to order anymore until the pictures return.
Dear Christoff Paul Roderick, We are sorry for the inconvenience. However, the pictures have been temporarily remove to avoid removing the listings on the website. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Jane Customer Service Center DHgate.com
Purchased 4 items in may still haven’t received them two of them haven’t been shipped yet 🤨
Dear Ladieslovewillie1, Good day and thanks for contacting DHgate Customer Service. With regards to your concern, we noticed that the seller is still preparing for your order to be ship on or before August 28th. We humbly ask for you patience to wait until that date. Thank you. Regards, Emily Customer Service Center DHgate.com
i use dh gate sometimes although at the moment the pictured reviews are not showing which i go off when ordering - are the pictured reviews coming back.
I use DHGate for more than 2 years now. Never had any problems apart from one delay. Very good service!
Hi [email protected], We appreciate you for contacting us and for letting us know about your concern. We have checked your order number here 3235669229 and it shows here that the seller is still processing the shipment and will be ship on or before August 21st. Once we have the tracking number we will notify you in your DHgate account and email. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Daffy Customer Service Center DHgate.com
Where is this package and why is seller store not showing and is this a scam 3216193118 that's the order number
Dear Wilmar, Good day! We understand that you are concerned about your order. We tried tracking the package here on my end, the tracking number shows in transit but delivery date has passed. For this case, you have the option to file a dispute for this order so that you can either request for a reshipment to be sent or a refund instead. Here are the steps to open a Dispute via APP : 1) Log in to your DHGate account app. 2) Tap account icon found at the bottom part of the home page 3. Go to my orders 4. Tap “ shipped ” under My Orders 5. Under order detail section you will see retun and refund 6. Please fill out the information needed before you tap submit. Regards, Emily Customer Service Center DHgate.com
Good. The page need improve his tracking info for the customers
Great service for my new store
958 reviews matching
Joom
Hacoo
AliExpress
Kakobuy
Temu
Alibaba.com
Voghion
Etsy