DHgate

Hi Verneen Barnes, Thank you for reaching us. First we would like to express our deepest regret for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Regarding your order 3250667411, we found that this order is still being processed and scheduled to ship on or before 2020-09-24 04:29:20 We highly suggest you to contact the seller to get a real time update about the items. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Jane Customer Service Center DHgate.com

Hi Maria, We understand your concern, we are here to assist. You may communicate with the seller directly about the order. Here's how you can contact the seller: 1) Click ""My DHgate "" on the upper right corner of the page. 2) Click “My Orders""" 3) Search for your order number. 4) Click on “Message Seller” on top of the order details. As soon as there is an update we will make sure to have you notified immediately. Please continually check your DHgate inbox for the updates. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Blu Customer Service Center DHgate.com

Hi Barry, Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds you have available or your credit limit. Your bank may require your verbal authorization to proceed with a transaction. The decision to reject your credit card payment is typically made by your card issuing bank (not by DHgate). To protect your security and privacy, your bank cannot provide DHgate detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com

Hi Guissippie, We checked your order is still being processed by the seller for shipment. This is estimated to be shipped on 2020-09-14 and the delivery would depend on the courier used to ship your order. Please communicate with the seller for updates on your order. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page. 3) Find the order number. 4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com

Dear Jack Mccann, Please contact us directly though Dhgate so that we can ask you some personal information for us to be able to pull up the order. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Jane Customer Service Center DHgate.com

Hi Ano, We tracked your order and this is still in transit to the UK. You can keep tracking your order here: https://t.17track.net/en#nums=LT121157766NL Your item has been sent out but due to the heavy traffic with the logistics, the tracking updates are delayed. Since your order is still within the guaranteed delivery date, we encourage you to keep in touch with the seller to get real-time updates. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page. 3) Find the order number. 4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com