DHgate

I have ordered 2 items but didn't…

I have ordered 2 items but didn't receive anything yet, one of them will take 2 months to get there but because of the corona virus I can't blame a delay for China to Canada

I ordered over three months ago..

I ordered over three months ago... still have not received my items and my tracking number is still not valid. I reached out to seller but no response.

Purchased e bike through DH GATE

Purchased e bikes through DH GATE, seller sent us a tracking number, we tracked the package to Vancouver Canada, finally left customs on it's way to Claresholm, AB, we said WHAAAAT, we live 450KM north of that little town of 2000 people, contacted DHGATE and were advised to wait until it is delivered, we contacted the post office in that town and spoke to a nice lady on the phone and to her surprise whe I mentioned to her that my tracking number is for an Electric Bike, we ll, her answer was, good luck with that, the package that belongs to that tracking number is the size of a coffee mug and it's addressed to some they knew from their town !!!! Do you smell something awful !! We contacted DHGATE, their response was, package was delivered and I should file a claim with the Canadian post !!!! they also informed me that money will be sent to seller within 4 days and did I mention this, we tried to contact the seller on numerous occasions with no success, our emails and chats weren't even read " you are able to tell if they were ", again something stinks bigly as the man from the south said. DHGATE, people spend money on your site to get what they paid for and deserve to get the product and you should fight for them and NOT your scam artists you allow on your platform. Got anything to say Update, July/ 2020 DHGATE came to the plate and refunded me the money HOWEVER, they should be paying little more attention to the scammers on their platform.

I have been scammed twice if u order…

I have been scammed twice if u order two items from the same seller and if only 1 arrives DHgate releases the payment for both I have sent atleast 10 messages to the seller for the 2 item I have not got any response the other one was really a very cheap fabric and was sold at 36 euros + 7 euros shipping not worth 10 euros product . I have also send multiple feedback to dhgate but no response I have atleast bought 20 items so far

I want to love them again

Last year (2019) i had nothing but great experiences but now its just bad. I am currently being harassed by one of the shops that i purchased through. I purchased a shirt in January( possibly the 14th) and did not receive until may. The shirt wasn't the best quality but i didn't expect much for what i paid. After purchasing, i received notification a week later that it shipped. But in fact, it did not leave the country until months later. I had missed my deadline to request a refund because the seller assured me it was on its way. When i finally received it, i left a 3/5 star review. The seller KEEPS messaging me to delete my review of the item and my experience because it will hurt their sales.

Pleased

I ordered from a seller without any reviews which was my mistake. The product did not arrive, so I applied for a refund which was easy enough. Once the seller had not responded within 5 days, I was refunded the full amount to my back account which I received within 2 weeks. Great service.

Order 3190873297

Order 3190873297 Article allegedly dispatched 20/3/2020 Not received In response to complaint I was sent an email with a couple of links. One to a useless “whats the problem” page. Already told them what the problem was! Other link to DHgate Help Center also useless. Asked for a refund. I wont hold my breath. Update: Got a refund. Then my order arrived after 4 months! I take it all back!

With the Tracking Number that you gave…

With the Tracking Number that you gave me yesterday, I found out that the package has already arrived at the destination in the netherlands, but I did not receive anything. My ordernumber: 3196337378

Two Orders, No Delivery

I have two orders and I have not received them yet. I ordered about 2 months ago and still nothing. Obviously it’s a bad time with COVID-19 happening; but I messaged both sellers and still no reply from them. My tracking numbers are LY073327065CN and LY074227660CN. From the Sellers laine and flyingjersey88.

A Scam but Decent Customer Service

I ordered the "Elegant Ball Gown Black Quinceanera Dresses Lace Appliques Tulle Tiered Special Occasion Party Gowns Formal Long Vestidos De Soiree" from the seller Alsen Life. The customer service has been great in terms of communication but the dress came late (and it was scheduled to take a long time to arrive in the first place). In addition, I ordered the dress custom made and it is clear that the dress which came is not custom made whatsoever. The measurements are off by a mile. Plus, the dress which I received is not the same dress featured in the picture. The dress in the picture is clearly designer while the one I received is a cheap knock off. I do have to give them some credit since they removed the pads from my dress when I requested it. We will see if they accept my request to return it.

Cassandra BrownCanada · 1 review · Posted 2020-05-20

Never received order

Order number: 3192544223 I ordered a pair of sunglasses about 2.5 months ago, never received them. The “tracking shipment” system has not worked this entire time. Customer service isn’t easy to get ahold of! So disappointing

allaboutyou43United States · 6 reviews · Posted 2020-05-20

Order NO:3182607817 and Order…

Order NO:3182607817 and Order NO:3180721536 never received and no one cares you never get your money back and sometime products don't work. when your good you are good but when your bad it's always very bad!!! no customer service at all

Cmb Charlie BrownUnited States · 1 review · Posted 2020-05-19

I am VERY upset how you can NEVER get…

I am VERY upset how you can NEVER get the vendors. THey DO NOT COMMUNICATE when you send a message. I am also VERY upset that more coupons are not offered I do a lot of business here and spend A LOT of money

Steve PagacUnited States · 2 reviews · Posted 2020-05-19

Shows wrong info in cart.

50 days no item!

Over 50 days and I have not received one order. 35 days for another I have not received. Customer service told me to wait longer although the seller promised the item in 45 days or a full refund.

RESOLVED

DON'T BUY ANYTHING FROM THIS COMPANY. I ORDERED TWO ITEMS SINCE FEBRUARY 6 AND STILL HAVE NOT RECEIVED THEM. THE SELLERS KEEP GIVING ME EXCUSE AFTER EXCUSE. I CHATTED WITH TANGTANG (A COMPUTER) TO GET A REFUND BUT I AM GETTING ANOTHER EXCUSE. SO NO REFUND. I USED DHGATE IN PASS AND HAD NO PROBLEM. I USED TO RECOMMEND THE WEBSITE BUT NOT ANYMORE. THEY ARE THIEVES. 5/27/20: THANKS DHGATE FOR YOUR PROMPT SERVICE AND HELP WITH MY REFUND. I DID RECEIVE MY REFUND WHICH WAS PUT BACK ON MY CARD TODAY. I WILL RECONSIDER ORDER FROM YOU GUYS IN THE FURTHER.

Tmg ClickonbeautyUnited States · 1 review · Posted 2020-05-17

Concerns about this site...

I have placed 4 orders in the last few weeks and I haven't received any of them. I am a little concerned about this web site.

If You cant afford to lose $ don’t risk it

Here Iam updating again. I have overall been frustrated with the time it takes to receive most orders. It can be up to 4 months. The odd one is within 3weeks(rare). For the most part I have recieved and been accepting or happy with my purchase. I was badly scammed once by a seller , it happened to be the most expensive thing I have purchased for one item. Over $350 Aus. So do not order and pay for anything you cannot afford. To lose. They sent me an empty envelope and the dispute process concluded that the item was sent and recieved when it was tracked. This was a suitcase. And i recieved an empty a5 plastic post envelope. That is all the dispute resolution centre recognised....RECEIVED...not that the suitcase weighed 80gr. SO OPENING A DISPUTE DOES NOT MEAN YOU WILL HAVE A FAIR RESOLUTION TO BEING SCAMMED

frenkeyone

I don't know yet until I receive my order

A lot of options and very good prices

A lot of options and very good prices, and shipping alternatives