DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.
Hi nowclickhere2,
We checked your order is already in dispute. Please wait for the seller to confirm your request. If the seller is not able to respond to your proposal on July 11, please contact us back so we can have our payment team help you with the cancellation.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Had what i was looking for. Needs mor information on the sellers!
Reply from DHgate2020-06-30
Hi evan_ADH,
Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Hi dodge1,
Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I love the products but it takes a long time to be delivered
Reply from DHgate2020-06-28
Hi kyarikloset ,
We understand your concern, we are here to assist.
Shipping companies are not able to fly as much as they would usually due to different rules and regulations that have been instated in different countries due to the ongoing global pandemic.
Please communicate with the seller for updates on your order.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
becouse i have too order seins janour 2020 not commineg tell now so i have my maney Approximately 70 fr
Reply from DHgate2020-06-28
Hi azzasalaheldin67,
We understand your concern, we are here to assist.
The seller is still processing the item for shipment. You may contact the seller directly to confirm when he can ship the item.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Hi yneboutiques,
There are expected delays as shipping companies are not able to fly as much as they would usually due to different rules and regulations that have been instated in different countries due to the ongoing global pandemic.
Please communicate with the seller for updates on the shipping dates for your orders.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Very difficult to question problems. The 24/7 help is not always there.
Reply from DHgate2020-06-23
Hi jglauber,
Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I don’t know how this work out but it’s my first time ordering from this app hopefully it’s the hair is a good product in get here safe
Reply from DHgate2020-06-20
Hi Shativiaclark8618,
We understand your concern, we are here to assist.
The seller is already processing the item for shipment. As soon as there is an update we will make sure to have you notified immediately. Please continually check your DHgate inbox for the updates.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Hi, when does shipment start? N. Order 3211998648.
Reply from DHgate2020-06-19
Hi Martina,
We checked your order is still being processed by the seller for shipment. This is estimated to be shipped on July 11 and the delivery would depend on the courier used to ship your order.
Please communicate with the seller for updates on your order.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Had to pay extra for postage when it was supposed to be free shipping due to pandemic
Reply from DHgate2020-06-17
Hi Irham,
We understand your concern, we are here to assist.
You may communicate with the seller directly regarding the shipment.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
I ordered 2 metal saxophone mouthpieces (alto and tenor) and received a ukulele strap! This was from seller 'cuangqianch3' so avoid like a plague! When I tried to contact seller through the messenger on the DHGATE site, I got no reply. When I tried to get a refund on the DHGATE app it required an upload of photos to support your refund claim, the app malfunctions at this point and just buffers, so you don't get anywhere.... but feeling ripped off, and frustrated. Some sellers are really honest, but the odd ones that are dishonest reflect a bad tone. DHGate need to make the complaints process obtainable.
Post review:
DHgate contacted me below, and a few weeks later, I am being refunded with a full refund. For this reason I have improved from one star (initially) to four star. I have used DHgate a lot, and it has been a good sale site the majority of the time.
Reply from DHgate2020-06-17
Hi Adrian,
You can open a dispute for order 3196235776 to request for a refund. Here's how you can open a dispute for your order:
1. Open your DHgate mobile APP
2. Tap “Account” icon found at the bottom part of the home page
3. Go to “My Orders”
4. Tap “Shipped” tab and tap the order that you want to open a dispute
5. Under Order Detail section, you will see “Return & Refund”
6. Please fill out the information needed before you tap “Submit”
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
There is no word to describe them as they are the real Thief.
Reply from DHgate2020-06-17
Hi Yingwan,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I placed an order on 4/9 and the shipping tracking information/status has not been updated since 5/13. Prior to the 5/13 update there was no information provided to me. I’ve reached out to the seller six times and he tells me he doesn’t know how to track my shipping. I’ve NEVER had this issue before with a seller from DHGate. I just want to know where my order is and when I can expect it. I understand that COVID places a hold on shipping but the seller could at least provide an updated shipping status. Order#3194898823
Reply from DHgate2020-06-15
Hi Michele,
We understand your concern, we are here to assist.
You have the option to open dispute to formally request refund or a reshipment item to be sent instead.
Here's how you can open a dispute for your order:
1. Log in to your DHgate account
2. Click “My Dhgate” link found at the upper right side of the home page
3. Click “My Orders”
4. Find the order under “Awaiting Confirm” tab
5. Once you find the order, click “Open a Dispute” link
6. Please fill out the information needed before you click continue then “Submit”
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
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