https://www.directwindowparts.ca is an online window parts shop dedicated to truth hardware parts.We have access to the largest inventory of truth window hardware parts.We now sell directly to the public with our newly designed online store. Our online assistants are there to help you find the right part 7 days a week.We offer you the best shopping experience. Our interface is straightforward and easy to use. We hope you will enjoy our brand new design!
Direct Window Parts (www.directwindowparts.ca) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers consistently find the official website extremely easy to navigate to discover exact replacement parts, noting that everything arrives very quickly and fits their windows perfectly. People truly appreciate the reasonable prices and surprisingly high quality of the items, making everyday DIY home repairs completely straightforward and cost-effective. However, some people mentioned notable difficulties with customer communication and very slow responses when trying to get order updates or assistance. A few reviewers also noted occasional unexpected shipping delays or minor issues regarding product details, instructions, and packaging upon delivery.
Auto-generated from all reviews of this business. For reference only.They were helpful with providing information on what I needed, and install was easy. Glad they have such a wide variety of parts and cost, even with shipping, was cheaper than other options online or local.
Product was great, exactly what was needed. Quality seems good. What was not good, was the communication. I requested an ETA and carrier name at least 3 times before getting a response. I left a voicemail that was never returned, and sent several emails that were eventually answered, but left me wondering if you were running a scam. Obviously, I know your company is legit now, but really, you need to improve on this.
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