While I received the item
While I received the item, replies to queations took too long. Thank you.
About Direct Window Parts
Data updated- Website
- www.directwindowparts.ca
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/15)
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About this business
https://www.directwindowparts.ca is an online window parts shop dedicated to truth hardware parts.We have access to the largest inventory of truth window hardware parts.We now sell directly to the public with our newly designed online store. Our online assistants are there to help you find the right part 7 days a week.We offer you the best shopping experience. Our interface is straightforward and easy to use. We hope you will enjoy our brand new design!
Is Direct Window Parts legit?
Direct Window Parts (www.directwindowparts.ca) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently find the official website extremely easy to navigate to discover exact replacement parts, noting that everything arrives very quickly and fits their windows perfectly. People truly appreciate the reasonable prices and surprisingly high quality of the items, making everyday DIY home repairs completely straightforward and cost-effective. However, some people mentioned notable difficulties with customer communication and very slow responses when trying to get order updates or assistance. A few reviewers also noted occasional unexpected shipping delays or minor issues regarding product details, instructions, and packaging upon delivery.
Auto-generated from all reviews of this business. For reference only.What people say
Wasn't sure what part I needed
Wasn't sure what part I needed - the person at DWP said send a picture - I did - he got back quickly with a part # and I ordered it and got it a couple of days later . Great customer service & Great delivery- part fit perfectly I have a family member in the window and door business and they quoted me over 200.00 . DWP price was about 81 including shipping . Txs for Great service
Good experience
Good web site, easy to find the correct parts. Shipping was fast. Price seemed reasonable. Quality is good, I have ordered before.
parts were exactly what i viewed and…
parts were exactly what i viewed and ordered. Only thing that could be improved on, is the mode and time of delivery. Didn't know it was not going to be shipped Canada post, and not door delivery. I have a PO box, and don't go everyday to check on it.
Be very careful with Direct Windows…
Be very careful with Direct Windows parts in Montreal. You place an order then you are ghosted. As of Sept 17th they have now replied to me and given me a tracking #.
They work with the customer.
Great service from my original question to the filling of my order. Would definitely recommend to otheres
Responsive and quality products
The company was quick to respond to my initial question about which components I needed. When ordering the parts, they arrived quickly and were easy to install for my application. I'm happy with the quality of the parts.
Replacement quality better than original.
Description measurement was accurate. The replacement window opener fit perfectly. It seems to be better quality than the original.
Responsive and had the right part for a…
Responsive and had the right part for a good price.
Fast service
They were helpful when I was looking to order the right product. They were fast at shipping the product to me.
5 star all the way
5 star all the way. Easy to order, quality product and quick delivery.
Amazingly easy site to navigate
Website was easy to use photos of all products made it possible to ensure i got exactly the right part! Shipped fast and installed easily. Definitely shop here again!
Window cranks
Parts fit my window perfectly ,shiped in timely maner, exactly what i orderd and needed
Window part was what I needed and at a…
Window part was what I needed and at a reasonable price. Shipping took longer than I expected and there appeared to be only one option which was Canada Post basic parcel. Would have liked a faster option by courier even at extra cost.
I called you twice to speak with a…
I called you twice to speak with a sales person, connected only with voice mail and left my info for a call back which never was returned. Order processing is also slow.
Quick shipment, good support
Reasonably quick shipment; an error in the delivery (wrong quantities v part numbers), but rapid and effective response and resolution. They have stock on parts that are generally not easy to find.
THE ONLY PLACE TO GET WHAT YOU NEED WHEN IT COMES TO HARDWARE
It's the only place that I know that have a wide assortment of parts. Great tech. support and customer service.
Bad experience returning parts ordered …
Try to process a return order by calling the supplier (Fradyma International in Laval) who shipped the items for Direct window parts and was given the run around. Spoke to a customer service representative who verified my order number and email information but did not follow up and provide a shipping label for the return by email as promised. I called back to follow up on the matter but was given a different phone number to call. I called this new number but no one answered and I left a voicemail for the person(Alex) to call me back and to explain why I was returning the item. Still waiting for the callback………….
The ordering process was simple
The ordering process was simple, quick delivery, and the replacement mechanisms fit perfectly
Perfect
Parts as requested. Worked perfectly!
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