About Direct Window Parts
Data updated- Website
- www.directwindowparts.ca
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/15)
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About this business
https://www.directwindowparts.ca is an online window parts shop dedicated to truth hardware parts.We have access to the largest inventory of truth window hardware parts.We now sell directly to the public with our newly designed online store. Our online assistants are there to help you find the right part 7 days a week.We offer you the best shopping experience. Our interface is straightforward and easy to use. We hope you will enjoy our brand new design!
Is Direct Window Parts legit?
Direct Window Parts (www.directwindowparts.ca) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently find the official website extremely easy to navigate to discover exact replacement parts, noting that everything arrives very quickly and fits their windows perfectly. People truly appreciate the reasonable prices and surprisingly high quality of the items, making everyday DIY home repairs completely straightforward and cost-effective. However, some people mentioned notable difficulties with customer communication and very slow responses when trying to get order updates or assistance. A few reviewers also noted occasional unexpected shipping delays or minor issues regarding product details, instructions, and packaging upon delivery.
Auto-generated from all reviews of this business. For reference only.What people say
Product as advertised
Product as advertised, well packaged and intact. Good price. Good delivery turnaround. Good website, but one bug in product colour selection process.
Order filled and item delivered promptly
The fact that the company is Canadian
The fact that the company is Canadian, good customer service and competitive price is great. Also, the free shipping above $350 makes very appeal.
Very reliable
Very fast to respond to the order and the delivery
Parts were shipped promptly and were…
Parts were shipped promptly and were exactly as ordered.
Good product
Good product. On time delivery
Quick response to the request and sent…
Quick response to the request and sent the right item.
Excellent Service and Product
Excellent Service and Product. Great Quality and Prices.
Great transaction
super simple to find what I needed. Decently quick delivery. Zero complaints, and the window repairs were complete in no time.
The window awning lever was identical…
The window awning lever was identical to the old one that needed to be replaced. I received it in a little over a week.
Ordering was easy and item where…
Ordering was easy and items were delivered in a timely fashion.
It took too long to get my order
It took too long to get my order. It needs to be shipped trough Canada Post for my Nunavik town of Kuujjuarapik. I wonder what Fredyma has to do in the deal.
Better packaging would help
Products delivered were as ordered. No mistakes there. Delivery time was reasonable. However the fulfillment side packed the items in a too small a bubble wrap envelope and upon receipt of the package one of the crank arms was bent and sticking out the end of the envelope. A larger container or more wrap would be recommended.
Fast delivery
Fast delivery , received exactly what i ordered .
Good support guidance in choosing the…
Good support guidance in choosing the right part, the parts were 100% the same so installation was really easy, the only negative is that i didn’t know when my order will be shipped so i had to followup to get an estimated time of shipping
was all good no surprises
Waited over two weeks after ordering…
Waited over two weeks after ordering part before e-mailing to find out status. A couple days later was told it would ship within 48 hours. Waiting another ten days before emailing again and again and again. Finally was told it would ship within 48 hours and arrived. Part works great, but awful customer service.
Part works
Part works, glad they will double check if you attach a picture.
Great inventory, fast shipping.
Great selection of inventory in stock. Purchasing process was easy and streamlined. The emails for notifications were great and the shipping time was amazing from door to door. I have placed multiple orders previously and won't hesitate to order from them again.
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