Easy, reliable and secure.
I can easily find the parts I need. Shipping is fast and reliable, and the items received are always exactly as ordered. The online purchasing process is simple and secure.
About Direct Window Parts
Data updated- Website
- www.directwindowparts.ca
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/15)
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About this business
https://www.directwindowparts.ca is an online window parts shop dedicated to truth hardware parts.We have access to the largest inventory of truth window hardware parts.We now sell directly to the public with our newly designed online store. Our online assistants are there to help you find the right part 7 days a week.We offer you the best shopping experience. Our interface is straightforward and easy to use. We hope you will enjoy our brand new design!
Is Direct Window Parts legit?
Direct Window Parts (www.directwindowparts.ca) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently find the official website extremely easy to navigate to discover exact replacement parts, noting that everything arrives very quickly and fits their windows perfectly. People truly appreciate the reasonable prices and surprisingly high quality of the items, making everyday DIY home repairs completely straightforward and cost-effective. However, some people mentioned notable difficulties with customer communication and very slow responses when trying to get order updates or assistance. A few reviewers also noted occasional unexpected shipping delays or minor issues regarding product details, instructions, and packaging upon delivery.
Auto-generated from all reviews of this business. For reference only.What people say
I was able to order parts for our 25…
I was able to order parts for our 25 year old windows so easily! They fit great and work awesome!
Great technical help in getting the…
Great technical help in getting the proper match and fast shipping quality
Great assistance in identifying the…
Great assistance in identifying the part. Shipped in 3 business days. Part matched perfectly.
Quality parts at great prices and fast…
Quality parts at great prices and fast delivery.I orderd parts from you years ago and sure am happy i kept a short cut on my computer.
Part was exactly what I needed it works…
Part was exactly what I needed it works perfectly. Shipping was fast.would definitely use again
If you ever want to receive your parts or receive them on time , DONT ORDER FROM HERE
The items I ordered were out of stock but not reflected on their website so I ordered them. I waited a week and there was still no shipping so I emailed them and they said ETA for the parts was 12 days! I ordered on Dec 7 and didn’t receive the parts until Jan 8. Terrible company to purchase from and they don’t respond the emails!
Timely and expediently delivered.
no issues
no issues. quick delivery. parts were as expected.
requesting review
requesting review - 2nd request for a review before the product has arrived. No assistance when ordering as there was a minor error and email responses were dismissive. I worked to shop Canadian and have found a different vendor for future.
Wrong Colour Handle Sent and Crickets…
I have held off reviewing since I have tried to contact this company multiple times with zero response. Ordered a white foldable crank handle along with the mechanism. Mechanism is great, but the handle is not white, it’s a “cream” colour. I have emailed them, used their online chat…crickets. No idea what to do here since no one is getting back to me. I will update this if they do rectify this.
No screws
The product did not come with screws and the screws from the broken piece did not fit the new one .
Very prompt delivery!
Perfect fit.
Perfect fit. Clear measurement requirements made purchasing the right part easy
Ease of ordering and delivery in fair…
Ease of ordering and delivery in fair amount of time. also having a self explanatory web site.
Easy to use/reasonable shipping cost
Easy to use Reasonable shipping charges
Exactly what I was looking for
Received what I ordered in a timely manner at a reasonable price.
the part was what we expected
Parts came in perfect shape.
I got exactly what I wanted with fast…
I got exactly what I wanted with fast delivery
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