DreamHost (www.dreamhost.com) has a 4.5 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
A
Ana · 3 reviews · Experienced 2026-04-25 ·
★★★★★
The worst hosting !
The worst hosting !! It doesn't have support !!
The AI us a joke !! It doesn't work for nothing!!
Agents never answer.
The answers bysil are after 24 hours
I lost my money and after cancel hosting an everything, in continue in subscription !!
It only works for stole my money.
I decided to move to Hostinger with good support and WordPress AI assistance !!
Reply from DreamHost2026-04-30
Hey there, Ana!
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you’ve experienced regarding our support response times and the issues you’ve encountered with our services and billing. We understand how concerning it is to feel that your concerns were not addressed in a timely manner.
We would like to take a closer look at your account to investigate the billing concerns you mentioned and ensure your subscription status is correctly updated. At this time, we aren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify your account and review your case more closely.
Once we have that information, we’ll be happy to follow up and guide you on the next steps toward a resolution. We appreciate you bringing this to our attention.
Best regards,
AA
N
Noah · 1 review · Experienced 2026-04-29 ·
★★★★★
Excellent customer service for the DreamPress managed wordpress
I setup my e-commerce site for my artwork with DreamHost's managed Wordpress DreamPress plan, and I've really been impressed by the customer service. I know enough to work through the wordpress and plug-in side, but when things go wrong beyond my depth or knowledge, DreamHost's customer service is quick, thorough, and often fixes it right away for me after I submit a ticket. And for issues that aren't on their side of things, they help point me in the right direction. It's been 2-1/2 years, and I've reached out 8 times and been met with great fixes every time, and they stick with it and navigate any subsequent issues until the ticket is resolved. Thank you!
R
Remy G · 3 reviews · Experienced 2026-04-30 ·
★★★★★
Great hosting
Great hosting, paid for a 3 year "budget" hosting plan for our non-profit that hosts just a few events a year and it's been seamless.
Support most importantly has been great, coming from a company myself that values and prides themselves on good support.
Have not had an issue yet (all minor) that couldn't be resolved by support.
Dreamhost is delivering less and charging more. same trend for years. all legal. changing the terms and conditions as they go...
Reply from DreamHost2026-04-29
Hey there, Itai!
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing your concerns regarding our service and pricing trends to our attention.
We understand how frustrating it can be when expectations regarding service value and terms are not met over time. Our goal is always to provide a reliable hosting environment, and we take comments regarding the evolution of our services very seriously.
We would like to take a closer look at your specific experience. We have located your details and are escalating this matter to our Billing team for a comprehensive review. They will investigate your account history and the concerns you've raised to provide you with a clear resolution and address any questions you have regarding our terms.
You should receive a follow-up directly from our team shortly with the next steps. We value your long-term relationship with DreamHost and look forward to assisting you further through our support channels.
Best regards,
AA
C
Cdr · 1 review · Experienced 2026-04-29 ·
★★★★★
Very bad sales experiance
I was checking their "Web Hosting Launch" plan. I contacted their sales for their AI Site Builder feature. The sales person was continuously trying for cross selling without giving me the information about the final coding platform. They were happy to allow me to go elsewhere.
Reply from DreamHost2026-04-29
Hey there,
Thank you for taking the time to share your feedback regarding your recent experience with our sales team. We’re sorry to hear that the interaction did not meet your expectations and that you felt your questions regarding our AI Site Builder and coding platform were not clearly addressed.
We understand how frustrating it can be when you’re looking for specific technical details to ensure a platform meets your needs. Our goal is always to provide helpful, transparent information to help you make the best decision for your project, and it sounds like we missed the mark in this instance.
At this time, we weren’t able to locate a contact record or report details with the information available here. However, we’ve sent a request through Trustpilot for additional contact details so we can look into this interaction and have a senior member of our team reach out to you directly. We’d like to ensure your questions are answered and see how we can better assist you.
We appreciate you bringing this to our attention.
Best regards,
AA
I had a problem getting my new email service to point from here to the new service. I contacted Dreamhost support team and they were timely when getting back to me.
Dreamhost has great customer support covering all their products. I had some IMAP email issues and they were very responsive. Also friendly, helpful and (appeared to be) human!
DreamHost truly goes above and beyond—highly recommended!
I had such a wonderful experience with DreamHost’s customer service. From the very beginning, they were incredibly fast, efficient, and truly personable in their approach. I was feeling overwhelmed trying to get my website up and running, especially with the migration process, but their team handled everything with such care and professionalism.
They put in a lot of hard work to successfully migrate my website and made sure everything was set up properly. What really stood out to me was how much they genuinely cared. Their emails were thoughtful, easy to follow, and made the entire process feel manageable and stress-free.
Thanks to their support, my website is now up and running smoothly. I’m so grateful for their outstanding service and dedication. DreamHost truly goes above and beyond—highly recommended!
Colleen
S
Spring Lake PRODUCTIONS · 2 reviews · Experienced 2026-04-24 ·
★★★★★
DreamHost is definitely a great partner.
DreamHost is definitely a great partner! Up to date solutions and excellent working products. Also their support department is very helpful, fast responses and always helpful to fix any issue instantly!
J
Jenny · 2 reviews · Experienced 2026-04-22 ·
★★★★★
I love Dreamhost! 20+ years of impeccable customer support
I have been hosting my domains with Dreamhost since 2005, and every time I run into trouble their customer service is so responsive and helpful. They don't just tell me how to fix something, they go ahead and fix it for me! Even when I'm on deadline, they somehow always help right away, even though I know I'm not a top-tier enterprise customer or anything — just a solo+preneur. I trust them with all my domains and have for over two decades now :)
D
David Dempsey · 2 reviews · Experienced 2026-04-17 ·
★★★★★
Excellent tech support!
I cannot say enough about the my experience with the DreamHost tech support. Every time I reach out for their assistance they quickly handle the situation in a profesional and courteous way!
Pj C was really really helpful. I am very very grateful . Please promote him or her.
M
Michael · 1 review · Experienced 2026-04-18 ·
★★★★★
After I purchased a 3-year DreamPress 1…
After I purchased a 3-year DreamPress 1 account, there was a tiny glitch with uninstalled files. Jewel and Arnold had everything fixed up just right in record time. The Customer Support is great!
M
Mike Hanson · 5 reviews · Experienced 2026-04-18 ·
★★★★★
Dreamhost is a great platform at a very reasonable price
Dreamhost is a great platform at a very reasonable price and the Customer Support team are very resonsive and always helpful.
