DreamHost (www.dreamhost.com) has a 4.5 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
I have been with DreamHost for, wow, probably close to 20 years now. They offer solid hosting, tons of handy tools and support content, loads of self-help guidance, and when you can’t fix it yourself they’re on it almost instantly. Super nice people too.
They responded nearly immediately to a complex MX email addition, and the fix landed before I had checked back. Rafael is excellent.
Dreamhost constantly impress. With technical issues either resolved instantly, or advice on how to solve issues with a little know how. I would strongly recommend them, a company that's there to help companies achieve in a highly complex and demanding environment. Well done Dreamhost.. James, CEO Echo Point Productions Ltd.
***** There is something deeply human about receiving genuine support in a world increasingly automated. After days building and restructuring “A Ótica da Razão”, facing technical challenges, broken templates, endless adjustments and moments of exhaustion, the DreamHost support team treated the situation with patience, professionalism and respect. My sincere thanks to Milena T. and Bayden for their attention, guidance and professionalism throughout this process, as well as to the entire DreamHost team for the human support provided during these long days of work. Technology matters. But the people behind technology matter even more. Projects are not built only with code. They are also built with patience, collaboration and human decency. — Samuel Sales Saraiva Edited in Washington, D.C., USA
Put in a support ticket and received very clear step-by-step instructions to assist editing files in my theme, in a very timely fashion! Extremely grateful!!
Sergio was great - my only feedback is that once a high priority case is assigned (ours was - our website was down), please let me directly access the technical person assigned. Having my emails go to a queue first delayed the resolution. Thank you.
As always, the support staff a so friendly and helpful.
Choosing Dreamhost is one of the best business decisions I've made. They're super responsive, provide clear answers, have an easy-to-navigate dashboard, and have always been there to help when we need it. We recently had our webmaster leave and have had inexperienced ppl working with the site. We're so lucky to have had them in our back pocket to fix what was wrong (or we broke!) Highly recommend them!
My site xmillionairex▪com had been experiencing severe issues over the course of a few days. After reaching out to DreamHost multiple times, they finally moved my query over to Ryan in the specialized technical department. He was very helpful and prompt in moving all my sites over to a new server. Now up and running again, I am very pleased with the support I received. DreamHost: Thank you for your excellent service!
Customer service has been extremely helpful migrating my site back to Dreamhost servers. My past developer moved it away from Dreamhost to their preferred hosting service. But I find Dreamhost easier to navigate so I wanted it moved back where my other sites are also hosted.
I accidentally removed hosting from my account and completely lost my website. I scheduled a call back from DreamHost customer support. They had looked into the issue before calling me back, called when they said they would, and were able to fully recover all the data and the website. Not the first time I've had a great experience with customer service. Thank you!
My account was suspended over a small Google Workspace balance for a service I only tested briefly and could not properly cancel. The worst part is that DreamHost is now blocking me from renewing my domains unless I first pay that invoice. Domains are critical business assets, and preventing renewals over unrelated Workspace billing feels unfair and excessive. I contacted support multiple times, but most responses felt automated or copy-pasted instead of genuinely addressing the issue. Rather than helping me protect my domains, they kept repeating the same payment instructions. I’ve used many hosting providers over the years, and this has been one of the most frustrating billing/support experiences I’ve had. Be careful when enabling add-on services because canceling them and resolving billing disputes may not be straightforward.
Hey there, Mark! Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation regarding your Google Workspace balance and domain renewals has caused. We understand how concerning it can be when critical business assets like domains are involved. In many cases, when there is an outstanding balance for a service on an account, it can affect the ability to process other transactions until the billing is reconciled. However, we’d like to take a closer look at the specifics of your case and your previous interactions with our support team to see how we can best assist you. At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution. You can also find more information on managing your services at https://help.dreamhost.com/hc/. We appreciate you bringing this to our attention and look forward to assisting further. Best regards, AA
Attentive. Helpful. Informative. Responsive.
The customer service agent, Neo, was extremely helpful in assisting me with navigating through an uncommon technical issue; and he resolved it efficiently and quickly. Thanks again!
I don’t know a lot about making websites, but I did have success with DreamHost. Fast forward 5 years, and I’m having RAM issues even though nothing has changed. I reached out expecting someone to spew jargon to convince me to upgrade. Instead Rafael diagnosed and fixed the problem for me. I’m a happy customer.
Super friendly and helpful support staff, great hosting at a reasonable price, what's not to love? I often need odd Nginx server tweaks and odd custom scripts for my site, and Dreamhost support's always been right there to help me streamline and secure my ass(ets). Thanks a million!
Neo solved my problem quickly and effectively.
Been with Dreamhost over twenty years. They've always had prompt, knowledgeable support. There's been a few issues over the years, as there is with every host, but they work quickly to resolve them. Highly recommended.
Ivan extremely kind he was solving a problem very fast and made me thrust the company even better. Thank you again!
I have just had a great experience working with a Dreamhost Support Team member in setting up a custom hosting arrangement for my online school. I was guided every step of the way by an understanding and trustworthy professional. He not only encouraged me, he educated me. I now have a strong sense of trust in my new learning and that terrific help will be there if I need it. Thank you.
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