Longtime customer
Longtime customer. Over 30 domains and WP installs. It's value for money, responsiveness, and the evolution of services. Quality support that I don't see anywhere else.
About DreamHost
Data updated- Website
- www.dreamhost.com
- Category
- Electronics & Technology
- Location
- United States · Brea, CA
- Status
- Unclaimed
- Last 12 months
- 197 reviews
- Replies to negative
- 100% (22/22)
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Is DreamHost legit?
DreamHost (www.dreamhost.com) has a 4.5 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
They Disabled my account for no reason…
They Disabled my account for no reason and debited me without a refund
Reply from DreamHost2026-06-12
Hey there, Odunze. Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation caused. In some cases, new accounts may not pass our internal verification checks. When that happens, any payment made during signup is automatically refunded to the original payment method. Refunds are typically processed back to the original payment method, and depending on the payment provider, it may take approximately 3–5 business days for the funds to appear back in the account. At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution. We appreciate you bringing this to our attention and look forward to assisting further. Best regards, AA
Worst hosting now
We used to love dreamhost, currently service is not good, no help at all and charging very high.. their domain name is at $29, while in godaddy / namecheap is just $2.99 and if want to transfer to them, they charge $29... wtf
Reply from DreamHost2026-06-12
Hey there, Thank you for being a long-time DreamHost customer and for sharing your feedback. We’re truly sorry to hear about your recent frustrations regarding our domain pricing and your support experience. While promotional or introductory rates at other registrars can vary, our standard domain registration includes essential features like privacy protection without requiring long-term service contracts. You can always find more information on how our domain services and transfers work by visiting our Help Center at https://help.dreamhost.com/hc/. We were able to locate your account and your active support ticket. Our team is already in touch with you there, and your case is currently being reviewed to ensure everything is addressed properly. Please continue to reply directly to that ongoing ticket so our team can best assist you with the next steps. We appreciate you bringing this to our attention and look forward to working toward a resolution with you. Best regards, AA
Exceptional care that should be the standard.
I was having all my emails going to gmail addresses blocked. My email is going through iCloud while my domain and website are with DreamHost. While it wasn't a problem on the DreamHost side they took the time to help me get the problem resolved since I wasn't getting anywhere on the other side. At one point I gave up and just started using my Gmail address to send those communications and then I would get a message from DreamHost asking if they can help get the problem resolved. They could have closed my ticket as soon as we knew it was something I needed information from Apple to resolve, but they didn't. That extra effort on their part is exactly what I needed. I don't see that type of care much anymore. I wish I did. Thank you, Luis, Ryan, Joseph and DreamHost Ticket Moving Robot. TJ
I've had these guys for 7 years
I've had these guys for 7 years, and never had a problem they couldn't handle. The freedom I have for the website and web development is worthwhile.
You get what you pay for
Good: cheap Bad: extremely slow, clumsy interface. Wordpress backups (both SQL and files extremely broken to the point of providing corrupt downloads. PHPMyAdmin unresponsive. Fine if you want a throwaway site and don't care about the contents much. For anything serious, pay a bit more and get a real hosting provider.
Reply from DreamHost2026-06-10
Hey there, Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you've experienced with site performance and your WordPress backups. We understand how critical reliable backups and a smooth database interface are for successfully managing your websites. While our backup systems and tools like phpMyAdmin are designed to run as efficiently as possible, unique site configurations or specific environmental factors can occasionally impact file generation and responsiveness. We would love the opportunity to take a closer look at your hosting environment to see what might be causing these specific disruptions. At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution. We appreciate you bringing this to our attention and look forward to assisting further. Best regards, AA
They are so awesome and helpful and…
They are so awesome and helpful and thorough! Dealing with issues via email is so seamless!
DreamHost Customer for Ten Years!!
I’ve been a DreamHost customer for a decade now and there’s no one else I’d trust more with my companies’ web hosting services. The customer service is outstanding and they are usually able to resolve my requests within a 20-minute window. The company is on top of keeping hosting services and updates current, and they offer a wide variety of services and pricing tiers for web hosting to domain registration and building your website. I work in nonprofit management and consulting, and DreamHost has been a preferred vendor among the nonprofit community for web hosting service for the past decade. I recently experienced a major service disruption with one of my companies with a vendor who was mismanaging our fundraising platform, and DreamHost “saved the day!” They walked me through a new website setup and migration, ensuring full functionality and capabilities were in place so we could continue to provide our services to the community. All in a matter of one customer service call and in under an hour. It was the easiest transaction and a great experience! The entire DreamHost team really knows what they’re doing and are highly skilled at their craft. I have three businesses registered with them and total peace of mind knowing I can rely on them to keep my companies online, safe and my websites running at optimal capacity.
Terrible support
Terrible support. Our domain is hacked and they take weeks to reply back.
Reply from DreamHost2026-06-08
Hey there, Thank you for taking the time to share your feedback. We completely understand how stressful and frustrating dealing with a compromised domain can be, and we want to ensure your account is secured as quickly as possible. We were able to locate your case and noted that after receiving your initial message via Facebook, our team reached out to you via email with the necessary next steps in less than a few hours. Because domain security concerns require specific and careful handling, we want to make sure you have the correct guidance needed to move forward. Please check your email inbox for our response so you can follow those next steps, and feel free to reply directly to that message so our team can continue assisting you. We appreciate you bringing this to our attention and look forward to getting this resolved for you. Best regards, AA
Amazing level of support!
Yesid went above an beyond to help fix our site issue, including helping to transfer over all of our DNS settings from CloudFlare. He was quick to understand the issue and provide a solution and then go the extra mile to help implement it. A plus support and DreamHost always seems to come through. Thank you so much.
Affordable with good service
DreamHost technical support is awesome
DreamHost technical support is awesome. I've only had to reach out a couple of times but each time they have responded promptly and professionally.
The technical support are always…
The technical support are always awesome! This was a difficult issue that needed lengthy investigation but my guy went the extra mile and got it all fixed.. Much gratitude 🙏
They were helpful and professional
They were helpful and professional, and gave me the right guidance without overcomplicating things. I appreciated that they explained why certain redirect methods would not work with DreamPress and pointed me in the right direction. Overall, great experience. Thank you, DreamHost team!
Quick & effective solution to a mailbox problem
Hosting my website at Dreamhost since 1999! Had an issue with the mailboxes of one of my domains. Submitted ticket, got near-real-time response, had one more quick exchange, and then the issue was fixed. Great and timely service - as usual!
Happy with My Choice
After trying a few hosting providers, DreamHost has been one of the easiest to work with. Overall, it's been a positive experience.
Excellent Technical Support
Here we go again, excellent technical service to point me in the right direction for some DNS modifications.
We moved from Hostgator two years ago…
We moved from Hostgator two years ago to Dreamhost. We’d been with the other guys for over a decade and two different acquisitions. The personal touch was gone. Dreamhost is owned here in the US (which was key for our move) and the service from DH has been absolutely wonderful. Very responsive. I highly recommend and will never leave these guys as long as they keep this level of customer service up!
After 20yrs being their client I can…
After 20yrs being their client I can confirm that consistently for every single issue I have the Support team is always there to give a hand. No questions asked, they simply support. Best hosting solution and customer support ever!
The team at DreamHost is super…
The team at DreamHost is super responsive especially for non-techies like me.🏆