I had a unusual account…
I had a unusual account problem/situation and customer service helped resolve the situation fairly quickly.
About DreamHost
Data updated- Website
- www.dreamhost.com
- Category
- Electronics & Technology
- Location
- United States · Brea, CA
- Status
- Unclaimed
- Last 12 months
- 197 reviews
- Replies to negative
- 100% (22/22)
Do you own DreamHost? Claim this profile for free and start replying to reviews.
Is DreamHost legit?
DreamHost (www.dreamhost.com) has a 4.5 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
Steer Clear of DreamHost: A Masterclass in Glitches and Ghosting
If you assume DreamHost's status as a veteran hosting provider guarantees a stable digital home, think again. My tenure with them felt less like utilizing an established service and more like babysitting a fragile beta test—constantly waiting for the next crash instead of focusing on my business. Here is the unfiltered breakdown of where it all went wrong: 1. Talking to Brick Walls Reaching out to DreamHost's help desk is an exercise in futility. Expect agonizingly slow response windows, only to be met with generic, copy-pasted templates. It was glaringly obvious that nobody was actually reading my support tickets; I was just trapped in a loop of automated scripts that completely missed the point of the issue. 2. The Phantom Invoice The ultimate dealbreaker arrived in the form of an unauthorized mystery charge tacked onto my bill. I flagged it instantly. Instead of an explanation or a reversal, I was met with total stonewalling. To this day, they have pocketed that money without providing a single shred of evidence to justify the line item. 3. A One-Way Bureaucracy Trying to escalate the billing dispute was pointless. The entire complaints process is a closed loop designed to exhaust the user. No matter what documentation or context I provided, the responses remained completely rigid. The verdict had clearly been decided beforehand, and objective facts meant absolutely nothing to them. The Reality Check Infrastructure: Erratic performance that obliterates user confidence. Customer Service: Slow, robotic, and entirely unhelpful. Financial Integrity: Unapproved account deductions with zero accountability. Dispute Resolution: Rigid, biased, and completely lacking transparency. The Verdict: Shop around. The hosting market is far too competitive to waste time on a company like DreamHost that acts untouchable. Once something goes wrong here, you are entirely on your own, and your wallet will bear the brunt of it.
Reply from DreamHost2026-06-23
Hey there, Remington! Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation caused, and we understand how concerning this can be. In many cases, charges may be related to renewals or services enabled on the account, but we’re happy to review the details to clarify what happened. We always aim to provide clear and helpful support, and we want to ensure your concerns are thoroughly addressed. At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution. We appreciate you bringing this to our attention and look forward to assisting further. Best regards, AA
Extremely good customer service
Extremely good customer service, My website files got lost somehow and they were able to restore them!
Very responsive and helpful
Very responsive and helpful. After years bring (poorly) served by the big boys I’m so thankful I made the change to Dream Host.
Nearly 16 years of reliable service and great support
Hosting my websites with DreamHost since 2010 has been a great decision. Their server stability is excellent, meaning almost zero downtime. What I appreciate the most is their support: tickets are answered incredibly fast, and they always help me fix bugs, even when I'm the one who messed up. The email hosting is simple and lacks the advanced features of Gmail, but it absolutely fulfills its purpose. A truly reliable partner for the long run.
The technician who helped me had the…
The technician who helped me had the problem corrected in just a few minutes. Appreciate!
This is a great company to for hosting
This is a great company to for hosting. Our school website has been hosted with them for many years.
I sell jarket online for hells angels
Reply from DreamHost2026-06-19
Hey there, Jason! Thank you for reaching out to us. Based on the information provided in your comment, we aren't quite sure what specific assistance you might need regarding your website or hosting account. Because of this, we aren't able to take any direct action on this post at this time. However, we always want to ensure your online store has the support it needs to run smoothly. If you are facing any technical issues, have questions about your hosting setup, or need help managing your services, our support team is fully equipped and ready to assist you. You can browse our official resources or get in touch with our team directly by visiting the DreamHost Help Center at https://help.dreamhost.com/hc/. We appreciate you stopping by, and please let us know if there is anything else we can help with! Best regards, AA
Amazing hosting.
Used them for a decade and always great and support is always helpful even when the issue is my fault!
Excellent customer service at…
Excellent customer service at DreamHost! Been a customer for 20+ years, always attentive and the hosting service is top notch. Thanks DreamHost, looking forward to another two decades of hosting...
Have been using DreamHost for the last…
Have been using DreamHost for the last 6 years at least. Excellent support and fast turn arounds. Total "hands off the wheel" as I need my "hands" elsewhere building.
I would give them -10 if I could
I would give them -10 if I could. After my year promo period ended -they started charging me extra fees without receipts of transaction and also added another domain which I did not agree to. For example I had Epicheights.net and then I had epicheights.art. I didn’t ask for the last one and then I was charged randomly last month for 30$ which again I didn’t agree to. Once you give your cc- you’re screwed. They also wanted to charge me $70 per month after the $3 month promo period when I have a stagnant 5 page website. They are idiots and I highly do not recommend them. I cancelled everything with them. Some of these reviews must be fake or paid for
Reply from DreamHost2026-06-16
Hey there, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the frustration this situation has caused regarding your domain renewals and promotional pricing. We understand how concerning unexpected charges can be. In many cases, fees following a promotional period are related to automatic renewals or specific services enabled on the account, but we always want to ensure full transparency for our customers. We want to let you know that we were able to locate your account details based on the information provided here. Our team is actively reviewing your case, and we will be reaching out to you directly via email shortly to provide a clear, detailed breakdown of these charges and help clarify exactly what occurred with your domains. We appreciate you bringing this to our attention and look forward to getting this sorted out for you over email. Best regards, AA
Excellent customer service!
Thank you
Thank you for your continued professional support, kindness, and timeliness.
10 Stars I have always liked this Dreamhost that…
I have always liked Dreamhost, which one of my IT people set up for me, but he is no longer available, and I was unable to change just one line on a pro bono website. I was asked to correct it, but had no one to do this slight task (like asking the publisher of the New York Times to correct a typo in a classified ad. Eh Voila! ProServices offered a one-hour service. AWESOME
I've been with Dreamhost a few years…
I've been with Dreamhost a few years now, and I have very few complaints. I'm not a fan of WordPress-based building, but the price point and what I get for what I pay is WELL worth it. Any time I've had an issue, customer service has been fast, friendly, and helpful. I recommend them to others in my industry (art/publishing) frequently. This particular experience, apparently one of my sites got slammed with a lot of bot traffic, which caused the website to come down because of the load it was putting on the server. While initially panicked because I didn't understand the issue or how to fix it, a ticket was place and within 24 hours, support got back to me with thorough, easy to understand instructions and I had my site back up in less than twenty minutes.
Fantastic Customer Support for tech that's hard to follow.
I've been with Dreamhost for years and even though I am just a small developer they always give me excellent customer support when needed. Everyone is very friendly and you never feel like you are asking dumb questions.
I find the DreamHost Support very…
I find the DreamHost Support very helpful. They are quick to respond and deal with matters efficiently.
Prompt support and restoration of my site.
I migrated my website to an isolated environment from a shared environment since it was growing up. However, the CDN was pointing to the old database, and I was still putting my new pages in there. This was causing many issues. When I sunset the shared environment and the database with it my website lost my new pages. Working with Dreamhost support the promptly restored my work and I did not lose anything. This was a great peace of mind.
Wizards of Unglitching
I'm very impressed with Dreamhost's customer service. They're right there for you when something glitches!