thank god for the techical gods at…
thank god for the techical gods at Dreamhost. they were able to help me restore my website and brink of disaster!
About DreamHost
Data updated- Website
- www.dreamhost.com
- Category
- Electronics & Technology
- Location
- United States · Brea, CA
- Status
- Unclaimed
- Last 12 months
- 197 reviews
- Replies to negative
- 100% (22/22)
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Is DreamHost legit?
DreamHost (www.dreamhost.com) has a 4.5 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
DreamHost is consistently the most…
DreamHost is consistently the most reliable webhosting platform we use. Would highly recommend.
Fast + Helpful
Fast, helpful, everything I'd hoped for.
I have been a customer for decades and…
I have been a customer for decades and I have always been satisfied with their customer service.
Knowledgeable
Knowledgeable, experienced, and patient support technician. Someone you can count on at the other end of the phone when things don't go right. Done, fixed and now working perfectly. Thank you.
Great Company
I have been a Dreamhost customer since 2009 and I use them for every client, every company, and every situation I can. My sites are always up, I can get in touch with support easily, and they always solve my issues right away. A really great company!
Solid no-hassle support
I've been using DreamHost for decades, and have always found them responsive and helpful whenever I've encountered problems with any aspects of my websites or hosting. Recently, I had to upload a ZIP file of a site that I took down months ago -- I had problems with the upload, which they addressed for me, and then when the unzipped files weren't working, a member of their support team went in and fixed the issue (which saved me from having to figure out what the problem was). Great no-hassle support.
DreamHost has a robust platform for hosting any website
DreamHost has a robust platform for hosting our website. We have been impressed by the seamless migration when we first onboarded with them as well as the integrations with other tools such as email. Customer service is very responsive, helpful, and friendly.
25+ years as a customer.
I have been using Dreamhost to be the web server host for about 15 websites for close about 25 years! OMG. I can't believe it been that long, and they have never once been anything but amazing. And their Customer Service is and has always been excellent ... and fast!
Dream team!
I received expert help every step of the way with the Dreamhost “dream team” - everyone on staff is professional and friendly. Highly recommend
Great Customer Service
I had a great experience with DreamHost's customer support. I needed help with a billing issue, and Lucas M. on the Billing Support team was excellent. He responded to each of my emails quickly, was very thorough in his explanations, and made sure all of my questions were answered. It's refreshing to receive such prompt and knowledgeable support. Thank you, Lucas, for making the process so easy!
I've been with dreamhost since 2015
I've been with dreamhost since 2015, 11 years now. What I appreciate the most is their customer service, whenever I'm facing any problem, especially in wordpress or anything related, they are here to help!
Great support and things explained…
Great support and things explained simply
At first I was very Impressed
At first I was very Impressed with the site, Thought it was amazing. Absolutely had a lot of trust and faith in dreamhosts. Thought this was great, Creating a website that I can supplement My SSI Disability, we all know the government doesn't give you enough to live on. I always wait a couple days before giving a review so I can give a honest review. Anyway, I started the website on June 28th, 9 days and 7 credit packs later I still can't launch my site. Support claimed they fixed the issue, but all it did was took me back to the First issue I started with. The last 2 credits packs I bought with borrowed money so I could get the AI to fix the errors I was getting, and fixed the errors myself. Which I should not have had to do, support should have fixed them. 9 days and 7 packs of credits later and I still can't get help or a refund for the 2 extra packs of credit packs I had to buy to get the AI to help me fix the issues and errors myself. I have lost all trust and faith I have had in dreamhosts, and I am really start to consider the thought that this may just be one of the many scam sites out there that targets SSI recipients. Yours Truly Sad and Disappointed
Reply from DreamHost2026-07-07
Hey there, Dorettah! Thank you for taking the time to share your feedback with us. We feel absolutely terrible to hear about the frustration and stress this situation has caused, especially given how much initial trust you placed in us and the important goals you have for your website. Please know that we are genuinely trying our best to support you, and it breaks our heart to think we’ve left you feeling this way. DreamHost is absolutely not a scam site; we take our users' success and trust deeply to heart, and our team is actively working right now to get this fixed for you. We completely recognize that you shouldn't have had to troubleshoot these errors yourself, and we want to make things right. We were able to locate your account and your support ticket, and it has already been escalated to our senior team. They are currently reviewing both the technical setup and your refund request for the extra credit packs. You should receive a direct follow-up through your ticket shortly with the next steps. We truly appreciate your honesty, and we look forward to getting this fully resolved for you soon. Best regards, AA
Whenever I have had an issue whether…
Whenever I have had an issue whether it’s my mess up or system glitches Dreamhost technical has always been there to help resolve the issues. I would recommend Dreamhost to all my friends and in general a great company
One of my cron jobs 'disappeared' from…
One of my cron jobs 'disappeared' from the panel and I was unable to find a solution, to delete or edit it. Stephen corrected the issue and it remains resolved, he is excellent at Customer Service - thank you VERY MUCH.
Promptly took care of the issue.
Auto-Renewals - Bad Service
Really dissappointed. Had 6 website domains that were mistakenly set to auto-renew. £150 came out of my bank account. Within 10 minutes of this I requested to cancel and get a refund for those domains as I didn’t want to renew and they are unwilling. It’s completely possible but they don’t want to part with the money they now have. I hate this business practise of catching people out with auto renewal payments and then saying it’s “not possible” due to their policy to issue a refund. Really shady…
Reply from DreamHost2026-07-01
Hey there, Joe! Thank you for taking the time to share your feedback with us. We understand how frustrating it can be when unexpected auto-renewal charges occur, especially when managing multiple domains. In many cases, charges are related to automatic renewals enabled on the account to prevent any service interruption or loss of domain ownership. To help prevent unexpected charges, notifications and reminders are normally sent in advance so that any necessary cancellations or adjustments can be made before the charge takes place. We’d like to take a closer look at your specific situation. At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward a resolution. For more details on managing your renewals, you can also visit https://help.dreamhost.com/hc/. We appreciate you bringing this to our attention and look forward to assisting further. Best regards, AA
Definitely the place you want to be if…
Definitely the place you want to be if you want to run a profitable and complete website. It's really the only place to go.
16 Years with DreamHost…
I've worked with Dreamhost for about 16 years, with multiple domains registered and websites hosted. The support is always responsive and very helpful, along with prolific help articles and other tools and resources. Today I had another great experience with Camille, who helped me transfer a domain without a bit of trouble. Great service!