As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Written by the business, not verified by us.Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.
Auto-generated from all reviews of this business. For reference only.Melvin helped and assisted all my queries.
Hi Alvin, Appreciate you sharing this — great to hear Melvin was able to assist with all your queries and support you throughout. At Drive lah, we aim to make every interaction clear and helpful so you can get the answers you need with confidence. We’ll be sure to pass your feedback on to Melvin. Thanks again for your support. The Drive lah Team
Hi Siraj, Appreciate you sharing your experience — great to hear you received a very fast response and helpful support from our team. At Drive lah, we’re focused on providing timely and reliable assistance so you can get the help you need without delay. Thanks again for your support. The Drive lah Team
Gem is a great help to me, for urgent assistance! Settled my issues and questions at the very minute! Thanks Gem!
Hi Yen, Appreciate you sharing this — great to hear Gem was able to step in and assist you quickly, especially with urgent matters. We’ll be sure to pass your feedback on to Gem. At Drive lah, we know timely help when you need it most is fundamental to a successful car sharing platform. So it’s wonderful to hear your issues and questions were resolved promptly. Thanks again for your support. The Drive lah Team
Scam company. Hosted my car here. Did not receive payout for months. Wrote to them a few times but they'd just close the case as "resolved" without any action or explanation. Over $1k lost
Hi Weiss, We’re sorry to hear about your experience and understand how frustrating and concerning this must have been, especially regarding payouts. At Drive lah, host payouts are an important part of the platform, and we take these matters seriously. In most cases, delays or issues can occur due to incomplete payout details, verification requirements, or banking processing times, but these should always be communicated clearly and followed through properly. Closing cases without resolution is not the standard we aim to uphold. I have contacted you through Trustpilot for more information so we can look into the matter. In addition we would strongly encourage you to reach out to our support team at [email protected] directly with your account and booking details so we can review your case thoroughly and investigate what may have happened with your payouts. We’re committed to resolving legitimate payout concerns and ensuring hosts receive what they are owed. Thank you for bringing this to our attention — your feedback helps us identify areas where we need to improve both our processes and communication. The Drive lah Team
A great customer service and fast reply. Thank u so much. Really appreciate it.
Hi Hazel, Thanks for the positivity and the excellent review. Appreciate you sharing this — great to hear you received fast replies and a positive customer service experience. We’re glad the team was able to assist you when you needed it. At Drive lah, we aim to keep support responsive and helpful so your experience stays smooth from start to finish. Thanks again for your kind words and support. The Drive lah Team
Hi Zulkifli, Appreciate your feedback, and positivity — glad to hear our customer service team was able to provide great help. At Drive lah, we aim to make support accessible, responsive, and helpful whenever you need it. Thanks again for your support, and we look forward to assisting you again in the future. The Drive lah Team
Gd service and prompt reply and problems solved
Hi Roger, Appreciate you sharing your experience — at Drive Lah, we’re focused on providing responsive support so things can be sorted out quickly and smoothly. So it's great to hear you received good service, prompt replies, and that your issues were resolved effectively. Thanks again for your support, and we look forward to assisting you whenever needed. The Drive lah Team
edelyn was amazing with my request. prompt and efficient
Hi Abdul, Thanks for the review and the positivity. Great to hear that Edelyn was prompt and efficient in handling your request. We’ll be sure to pass your feedback on to her. At Drive Lah, we aim to make support both responsive and effective so your experience stays smooth and friction free from start to finish. Thanks again for your support. The Drive lah Team
Great service rendered by Trixie. Fast and efficient. Hope to keep it this way of service in future.
Had some issues with my credit money when cancelling my booking but was resolved with the assistance of drivelah staff.Thank you Lai for the prompt reply.
Hi Mohamad, Appreciate you sharing your experience — glad to hear the issue with your credit was resolved with the help of our team. We understand how important it is to have clarity when it comes to cancellations and credits, so it’s great Lai was able to provide a prompt response and assist you through it. At Drive lah, we’re committed to making sure matters like these are handled efficiently and transparently. We’ll be sure to pass your feedback on to Lai. Thanks again for your support. The Drive lah Team
Understanding customer service
I have a problem in the verication part however Evelyn was super efficient and fast response to my questions. Solid work Evelyn.
Fast response from Edelyn, great job
Thank you Drivelah team for your help to me as a new host . 🙏😇
Gem was truly a gems in your organisation. Very efficient and helpful in resolving all my issues. Thank you so much.
edelyn was effective in helping me with my verification, i was told it would take 1-2h but she did it in 10 mins.
Hi Yulati, Thank you for sharing your experience! We’re delighted to hear that Edelyn was able to assist you so efficiently and complete your verification in just 10 minutes — that’s fantastic to hear. At Drive lah, we strive to make onboarding and verification as quick and seamless as possible so you can get started with peer-to-peer car sharing without unnecessary delays. It’s great to know this reflected in your experience. We truly appreciate your feedback and look forward to supporting you again whenever you need. The Drive lah Team
Great friendly service from edelyn!!
Hi Sy, Thank you for your kind words! We’re so glad to hear you had a great experience with Edelyn and that her friendly service made a positive impression. At Drive lah, we believe that approachable and responsive support is key to making peer-to-peer car sharing a smooth and enjoyable experience for everyone. We appreciate your feedback and look forward to assisting you again in the future. The Drive lah Team
Jenn was very patient and helpful in answering all my concerns. She makes sure I get the appropriate answers to all my questions within a day. Really appreciate her effort and professionalism in handling customer queries. 👍
Hi John, Thank you for sharing your experience. We’re delighted to hear that Jenn was patient, helpful, and thorough in addressing all your concerns, and that she was able to get you the answers you needed so promptly. At Drive lah, we place a strong emphasis on providing clear, timely, and supportive assistance to make peer-to-peer car sharing as straightforward as possible. It’s wonderful to know Jenn delivered on that for you. We truly appreciate your kind words and support, and we look forward to assisting you again in the future. The Drive lah Team
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