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Vehicles & Transportation

Drive lah

Claimed

405 reviews

3.7405 reviews
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About Drive lah

Data updated
Website
www.drivelah.sg
Category
Vehicles & Transportation
Location
Singapore
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
49% (49/100)
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+6531389153[email protected]www.drivelah.sg

About this business

As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access

Written by the business, not verified by us.

Is Drive lah legit?

Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.

Auto-generated from all reviews of this business. For reference only.

What people say

B
BobSingapore · 1 review · Experienced 2026-04-30 ·

Experience on accident claim

Hope this article reach out to audience to share my experience. I'm not here to judge but rather create awareness to Guest. I'm was a Guest to rent a car in this platform Drivelah in Feb2026. Booking to Receiving , Returning the car was pleasant in Feb26. Unfortunately had an accident and filed claim against 3rd party who hit my Host car from back, filed the accident report as required. overall transaction with Host ended well on return. However in end Apr2026 i discovered from my credit card account of an transaction $459 from Drivelah, Claims and Security Team sent me email citing I have 'Breach of Contract' , reason - Drivelah is unable to reach out to 3rd party via contact number to find out the Insurance Company and i was charge the initiate 'excess' in order to 'move-on' the case, subject to further charges. Quick check on ChatGPT taught me this information is available in LTA portal as long you get the number plate. I immediately reached out 3rd party and got the Insurance company to Claims and Security Team. The Host and 3rd party closed the private settlement. Host has closed the case the next day. The entire episode raised many concerns - 1. I did not get calls from Drivelah prior to charge my credit card - no consent from me on $459.11. The credit card detail authorization to Drivelah for car rental fee purpose, information is PDPA. not suppose to use on other purpose isnt it? 2. Amount $459.11 from Drivelah is from independent surveyor deem fair? Claims and Security team said repair assessment >$3k ?? for rear bumper could be further chargeable to me. 3. was further told if 3rd party refused to accept the damaged claim, I be liable for the repair claim? Long story short, now the accident claim case in Drivelah is closed, I'm waiting for Drivelah to refund the full amount. no timeline confirmation except the response as " we put up request to relevant departments for processing" lets see how long Drivelah refund the unauthorized transaction. I'm more than happy to support to get refund back asap. To speed up the process, pls reach out my mobile.

Syira SulaimanSingapore · 1 review · Experienced 2026-05-05 ·

To Edelyn

I would like to thank Edelyn and to express my sincere gratitude for all the assistance, support, and excellent service provided in helping to resolve this matter. I truly appreciate the professionalism, dedication, and kindness shown throughout the process. Your help means a great deal to me, Thank you once again for everything.

S
SamSingapore · 10 reviews · Experienced 2026-04-16 ·

Efficient Staff Evelyn and Gem.

Dear Drivelah , I would like to compliment Ms Evelyn and Ms Gem for their efficient service to help me today. The issue was a guest exceed the allowable mileage for the trip. Gem was the 1st person who took my case and she was very quick to respond to send to the correct department handling this sort of resolution team. Evelyn was there to investigate and check back on me within a few hours with the payout details in the next month. I am happy to have met this 2 staffs who knows what they are doing. If not I might be led on by some others go a merry go round to reach the reach dept. thank you Gem and Evelyn.

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