Easirent (www.easirent.com) has a 2.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Davey Burns · 1 review · Experienced 2026-06-12 ·
★★★★★
Bad everything
I can deal with an extra to get to their location, but beyond that, it is so not worth it. The shuttle tracking with broken so you have no idea when they are coming. I called and the agent said just to wait. The office is three or four people in a warehouse storefront, no AC in the place, system was down so all the preregistration was worthless, car has
51,000 miles in it and I just see it has a low tire
And the braking system warning light is on. Little inconvience is one thing, an unsafe car is another. Pay the extra money.
F
Finn Roetter · 1 review · Experienced 2026-06-12 ·
★★★★★
They said i ran 2 toll toads
They said i ran 2 toll toads. I used apple maps the whole time without tolls and only went on backroads. Never remting here again
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nate trice · 2 reviews · Experienced 2026-06-04 ·
★★★★★
HORRIBLE CUSTOMER SERVICE!
Well, the first vehicle that I was given, all the tires were pretty much bald. I told them that I needed another vehicle because my grandchildren will be riding in the vehicle. I was given another vehicle. The tires were a little bit better but they weren’t great the, tire pressure gauge stayed on for the whole two weeks that I rented the vehicle saying low tire pressure. I had to consistently put air in the tires and it wouldn’t hold, when I tried to use the windshield wipers along with the windshield wiper fluid, I thought it was broke because nothing came out. I put in a whole container of windshield wiper fluid. I told the person when I turned the vehicle in of all the issues that I had and this was the same person that I rented the vehicle from and he wrote them down I took a snapshot and he said he would see what he can do, but of course nothing was done. I called the company to see where my deposit was and come to find out it was a $500 hold, not a deposit and I didn’t know this until I was on the phone with my Bank for a half an hour. The money was basically dissolved into the days that I rented the vehicle so I guess they took it out of that but it’s horrible service, because I felt like I put more into the vehicle than what I got out of it and it was long wait times to get a vehicle and also returning it. I will never rent from this company again, this was my first time and it will be my last, because unfortunately, I had to keep the vehicle for an extended 2 weeks due to having issues with my vehicle and I ended up purchasing a new car, but I won’t recommend this company to anybody if I can give zero stars, I would!
Worst car rental I have ever purchased. First of all, when I booked online, there was no in state/out of state rental option. When I looked at my booking, it clearly said my rental included unlimited miles. Upon arriving, I was told I had to pay an extra $330 to get said unlimited miles because my car was booked only for florida. After paying the difference, I was handed my keys and not shown to my car. The guy said it's outside. Push the button and you'll find it. 10 minutes after driving, I noticed the car said a tire was low on air, so I stopped and filled it. Later that evening, it was low again, so upon reaching my destination, I had a mechanic look at the tire. Not only was there a nail in the tire, that was obviously already there, but the tread on my front 2 tires was almost completely gone. The mechanic said that I shouldn't have been allowed to drive off with tires like that. It was very dangerous. I had to fill the tire every single day until returning. I was not offered any compensation for this. During my trip, it started to rain. My windshield wipers were jumping across the windshield because they were old and needed to be replaced. I had to pull over and add travel time for no reason. Once I got back to return my rental and told all of this to the rental agent, he apologized (carelessly) and didn't offer any kind of refund or compensation. This is the worst car rental experience I have EVER had and I would never recommend this company to anyone. It's not worth it, nor is it as cheap as they advertise.
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Ashley · 1 review · Experienced 2026-06-09 ·
★★★★★
Brittany was so helpful and patient!!
I went to the Phoenix Sky Harbor Airport location and Brittany was so helpful and patient!!! I came at a busy time to pick up my reserved rental and she was pretty slammed when I got there but she still took care of me and had a wonderful attitude!! The only thing I’d suggest is having more staff at the check in desk to help with rushes like that. Brittany was all by herself dealing with a multitude of customers but she didn’t skip a beat and was thorough, getting me out with my car at a reasonable time! She absolutely deserves all the praise and a raise too because she’s fantastic!! 😁
There was a long line waiting to get to the registration desk and only one person working. We were charged an unexpected $96.00 (non-refundable) fee for "possible rocks hitting the windshield because [as we were told] Arizona, U.S.A. is 'rock country'". Once we received the keys, the car assigned to us was dirty inside, outside, had scratches on it, smelt of marijuana (and we had a kid with us), and the back tire appeared to be old & worn out. We felt unsafe in using this vehicle. Anyway, at least the manager was kind enough to change out the vehicle for us. Once receiving the new vehicle, we felt very safe, secure, and was pleased. The shuttle driver (back to the airport) named Juan was absolutely great. He was actually sitting there and waiting for us when we returned the car. Now that's what I call making a good impression.
These guys are sneaky. Made reservations for a rental, got there late at night. They slipped in some extra warranty, coverages that I didn’t know about. Didn’t tell me that they added that stuff in or even explain to me how much more it cost. All I remember seeing the bill a couple days later, and when I went to return the vehicle, And I explained to that them that I didn’t greet to any such thing and if they can correct it, they told me no, so I have to pay more than doubled than what the car was originally supposed to be rented at for. Make sure you watch what you sign.
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Cathy Cram · 2 reviews · Experienced 2026-03-11 ·
★★★★★
Renter beware!!
Unfortunately, I will never use Easirent again. When I arrived to pick up my car, it had several dents on it. I was told that was the only one that was available. The next morning on my drive to work I noted a rattle and my plan after the workday was to take the car back. At the end of my workday I got in the car and started to back out of my parking spot only to have the front end of the car fall off. I had to take a Uber that I had to pay for back to the car rental only to find the car in the parking lot completely put back together. They did file a claim against my insurance. Fortunately, I videoed both everything showing the car completely put back together back at the rental parking lot. The claim they tried to file against my insurance, showed the car with duct tape and bungees holding the front end in place after it had been completely wrecked. Renter beware!!!
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Jess Fern · 1 review · Experienced 2026-06-01 ·
★★★★★
Having an excellent experience and…
Having an excellent experience and excellent rates
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Ronald Curtner · 1 review · Experienced 2026-06-05 ·
★★★★★
Booked thru priceline and advertised…
Booked thru priceline and advertised unlimited miles and a set agreed price, upon arrival i was charged a fee for being a local resident and was told I would incure an additional fee for driving out of state and there cars are not unlimited mileage. It was gonna cost me more in fees then it would have cost for the rental it self, stay away from these people, rude and dishonest.
Barbara has great customer service and helped with all my needs when it came to re booking the rental car. 5 star
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Regina Kula · 1 review · Experienced 2026-04-23 ·
★★★★★
Upon arrival to the palm beach airport…
Upon arrival to the palm beach airport location.I dealt with a very knowledgeable young man Dwight. He explained everything there was to know about the rental car and he was quite informative. He is an asset to your company.
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Richard Liu · 1 review · Experienced 2026-02-22 ·
★★★★★
DO NOT RENT A CAR FROM THIS COMPANY
DO NOT RENT A CAR FROM THIS COMPANY. This was a horrible place to rent a vehicle. I had to wait for almost a hour to take shuttle from Phoenix airport to their rental office. When I got there in front of counter, the person told my reserved SUV(3 days reservation) was not available, I had two choices, either cancel the rental or give me a Sedan, this is ridiculous, it's already late, if I cancel, I had to spend another two hours to go back to airport to rent another car, I took the send choice. Sedan renting price is much cheaper than SUV in rental market, there's no negotiation, they wouldn't even consider adjusting the price, staff are rude. Unfortunately, I had a car accident at the second day, gas tank underneath is low and hitting an object on the road(if I had my SUV, it shouldn't have happened), the gas tank's leaking, I bought third party insurance to cover the repair, however, this rental company charged a high admin fee and refused to provide documentation for my insurance company to pay for it, the insurance company only paid for damage repair, it ended up I had to pay the rest of $400. It's the worst rental experience I never had before. Stay away from this rental company.
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Ms. Jackson · 1 review · Experienced 2026-06-01 ·
★★★★★
This rental car company is crooks
This rental car company is crooks. I rented a car and returned it early and they kept the money I paid for the unused days. Now they are free to overcharge someone else for the same rental I already paid for. I called to inquire and they said oh well. I’m never using them again.
I booked this rental through expedia and did not notice I was renting through easirent. The process to rent this car with doing all the paperwork prior took 2 hours!! I was charged 44$ to have an extra driver(Me) as the rental was in my wife name but I used my credit card. We are both on the credit card and on the private insurance that we used. I told the young lady (whom is not found of her job or customers) no thanks on the extra driver and was told she couldn't reverse the charge. This appears to be a place that you go to if you don't have a credit card and desperate for a rental. The car had service lights on and didn't appear to be washed. Never ever again!! This location is in Houston.
We reserved the car for 2pm so it would be ready for us by the time we arrived. We arrived at 3pm, and didn’t receive the car until almost 4pm… I asked for a refund for those two hours that I had already paid for. They said it was comped on the back end as they extended the return time. That doesn’t help me as my flights going out hadn’t changed and I still had to return it early! Return staff was also rude and dismissive.
Barbara was very friendly and informative. She explained all the details and answered all of my questions. The transaction was not a lengthy process. I appreciate her professionalism.
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MG · 5 reviews · Experienced 2026-05-27 ·
★★★★★
Unprofessional and Dismissive Service
The staff did not acknowledge my presence, treated me rudely, and ignored my concerns.
I was forced to pay tolls that I did not incur, as well as a shuttle fee, which I have never been charged for in previous rentals.
Despite making payment, I did not receive a receipt. When I requested it, the staff claimed I did not ask for it, which is both incorrect and unacceptable.
In-person contract requirement: I was told that a refund could only be processed if I signed a new contract in person. I was located far from your office, and this requirement is unreasonable, particularly given the circumstances.
