Empire Today (www.empiretoday.com) has a 2.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
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Jeremy Anderson美国 · 1 review · Experienced 2026-06-02 ·
★★★★★
Buyer beware
I was misled during the sales process. The salesman said that the installers would help me with landing on the stairs that needed a little better framework when the carpet was installed and never mentioned that after the flooring was done I would need to hire a plumber to secure the toilet back. The guys showed up and said that they do not do framework which was one of the reasons I was getting new flooring to begin with. After the floors were installed I noticed my toilet was not set back properly and calls to customer service were torture. They kept throwing me off and seemed not to care. I was told by Sharon she would get back to me after reviewing which she never did and refused for me to speak to any manager directly…only submit a request and who knows when I would get a phone call. What company today has these types of policies? While typing this message I have been on hold over 30 minutes trying to get through to a different department she told me to call. I just paid over $300 on getting the same toilet fixed in fall of 2025. Very sad I chose empire today for my flooring needs.
Reply from Empire Today2026-06-02
Jeremy, we're sorry to hear that you haven't received a follow-up. Your satisfaction is important to us, and we regret any inconvenience this may have caused. Please reach out to us at [email protected] so we can resolve this issue promptly.
Had to reschedule two times because of how impatient their consultants are. The first one left without measurement because the tenant lives in the unit not the owner, the second one left today because it took less than 5 minutes to open the door. I will never reach out to them again
Reply from Empire Today2026-06-02
Maia, we take your feedback very seriously and genuinely want the opportunity to make things right. Please contact us at [email protected] so we can better understand your concerns and work towards a prompt resolution. We sincerely appreciate your business and look forward to working together to find a resolution.
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Matt Lamattina Matt Lamattina美国 · 2 reviews · Experienced 2026-05-23 ·
★★★★★
Really bad customer service
Really bad customer service. Salesman David Schmieder is your classic used car saleman. Came over, everything was wonderful, need anything he's always around and will stay with me the entire process. Day of install, wrong carpet was delivered, David would not answer texts, calls or voicemails. The install manager "John" who refused to give his last name, didn't want lift a finger to help. Said, sorry thats what it is. Had to cancel everything which the corp customer service made it seem like this happens all the time. David finally sent me a text back after I said I will be leaving bad reviews, made some poor excuses and still took zero action. This is a bad place to do business. They will make you feel like you are their top priority and then after the contract is signed, they are gone. They are liars, and the cliche used car saleman. So many carpet places, this one isn't the one.
Reply from Empire Today2026-05-27
Matt, thank you so much for sharing your concerns with us. We’re truly sorry for the inconvenience this has caused and want you to know that your feedback matters to us. Please rest assured that we’re taking your concerns seriously and will be looking into them right away.
Floors only lasted less then 1 year and started warping. They said due to environment its not covered under warranty.. and $700.00 to fix warping floors. Dont use empire today they use cheap products. The rest of my house that the previous owners did themselves is perfectly fine.. the only messed up room is the room empire did. Shop anywhere else. I regret using empire today. Terrible experience. Please avoid at all cost.
Reply from Empire Today2026-05-26
Justin, thank you for taking the time to share your feedback. We’re sorry to hear you’re still unhappy with your experience. Our team has thoroughly reviewed your concerns and provided a resolution based on the product warranty and maintenance requirements. While we understand the outcome may not be what you expected, we’ve done our best to address the issue fairly. If you have further questions, please feel free to contact us at [email protected].
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Jen Helle美国 · 1 review · Experienced 2026-05-13 ·
★★★★★
Pete Donarski worked diligently on a price I could afford!
Pete Donarski arrived exactly on time, and was knowledgable, easy to work with and really worked to address my concerns/questions. I am on a tight budget and completely underestimated the cost to carpet the room I needed but Pete worked with his manager to bring the cost down. I was so impressed with Pete and his team!
Reply from Empire Today2026-05-18
Jen, we just love hearing this! After all, home is where the heart is! We can’t wait to work with you on your next project, and we promise to keep providing you with top notch service.
Installation exceeded our expectations. They were not installer, but craftsmen. Two long days and long hours, but the installation is flawless. Well worth the inconvenience for a wonderful installation. Having said that, I'm concerned about the quality of the product, customer service and the sales representative lack of honesty. Should have read the reviews first. They all seem to be less than complimentary. I discovered after the installation that the flooring installed did not have a form backing as compared to a product that we had already bid. I specifically asked, "do we need to purchase a pad or does the flooring come with padding", so I could receive cost quotes based on apples to apples. The reply was yes, all you will need is a vapor barrier. And we are offering a 75% discount so that you will be in the ballpark for square foot cost with a better-quality floor. With out doing any further bashing. This was just a sales tactic; the product appears to be of lesser quality and no form pad. Time will tell if I made a mistake. Be diligent and read these reviews. Very satisfied with the installation but not the miss-representation of the product.
Cliff
Reply from Empire Today2026-05-15
Clifton, we're sorry for the inconvenience and communication issues you encountered. This feedback is being shared with the appropriate departments, and we appreciate you bringing it to our attention. If you'd like to speak with someone directly, we encourage you to contact us at [email protected].
My carpet wasn't installed properly and had VERY visible seam. team came back and said there was no seam and I just need to vacuum in 1 direction (really). Finally a manager came out and verified there is 2 seams visible and can't be repaired. He had a new team re-install new carpet because my color was no longer available. Now, my LVP is separated in my entry (installed by original team) but because I'm beyond my 1 year, they want $250 for a team to come look at it. They could have used leftover plank if I had any but because there weren't any left, that's not an option.
Absolutely avoid this company! They are nothing but 1 issue after another with no remedy except replacement of $7,000 in flooring.
Reply from Empire Today2026-05-15
Melita, thank you for your feedback. We sincerely apologize for the concerns you've encountered regarding your experience. We take these matters seriously and are committed to enhancing our communication to avoid future misunderstandings. We understand that our customer service team has already provided a resolution for your issue. If you would like to move forward, please reach out to us at [email protected], and we will ensure that this is resolved to your satisfaction.
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Kimi Alexander美国 · 1 review · Experienced 2026-04-14 ·
★★★★★
Lee Wilson is awesome she came out gave…
Lee Wilson is awesome she came out gave quote we bought flooring that day the crew they sent was awesome did such a great job we called back and are doing kitchen and a hallway Lee is sweet and professional at the same time a pleasure having her in our home I made cookies and brownies and sent her home with treats and soda for appreciation thanks Lee
Reply from Empire Today2026-05-14
Kimi, customer satisfaction is our priority, and nothing is more rewarding than a satisfied customer. We’re thrilled to hear that your experience exceeded your expectations from start to finish. It makes us incredibly happy to hear about your experience. We value your business and look forward to working with you on future projects!
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BNL美国 · 1 review · Experienced 2026-05-04 ·
★★★★★
Do not use this flooring company.
Let me start by saying that their sales people who come to the house are so friendly. And they make the process easy by having all the samples when they come to the house so you really can finish all
decisions in one meeting. That’s where the good ends. Everything after that first meeting is a full scam. Once you sign on the dotted line, the service is GONE. We were sold the 5 year extended warranty specifically because of our animals. The sales people pointed out our existing carpet damage from our dogs and said that we HAD to get the extended warranty to ensure that if they ever damaged the carpet in any way, it would be replaced. Did we get the warranty? Of course! Did our dog damage the carpet this past week? Yup! Did they tell me to take a long walk and that they don’t cover pet damage while reading their policy from a script in front of them? Sure did.
We are talking a 2’x2’ piece of damaged carpet that we already have extra carpet to repair and they wont look at it or consider repairing it even though that’s what BOTH of the sales people in our house guaranteed that they would fix for 5 years. Installation was done horribly, the carpeting and pad they installed is rock-hard, coming unraveled, and looks like garbage. They didn’t even remove the stickers or fill the nail holes on the baseboards. I asked if they had a manager or anyone who had walks through and signs off on the install. They said they would send an install supervisor and never did. If I had it to do over I would have never gone with Empire. But I did so I making sure I tell EVERYONE to get their flooring through literally any other company you can find.
Reply from Empire Today2026-05-05
This makes us upset to hear. The last thing we want is for you to be unhappy with your floors. We want to address this right away. Please email us your account information to [email protected] so we can assist you ASAP.
Love the people at Empire Today. Got my new carpet on the date scheduled with no hassle and I am happy with it. I will recommend all my friends to Empire Today!
Reply from Empire Today2026-05-05
Katheryn, making beautiful new floors easy for our customers is what we strive to deliver. Your satisfaction is our top priority, and we’re happy to know we have delivered on our mission.
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Robert Soowal美国 · 2 reviews · Experienced 2026-05-01 ·
★★★★★
We decided to re carpet our porch
We decided to re carpet our porch, the salesperson was polite and attentive. The quote was reasonable and we decided to go with empire. They were prompt, HOWEVER the installer said he would NOT do the installation. He claimed the wood was not level and that was the manufacturer rules. I received a call from empire, she was rude to me and claimed that I was rude to her. The porch is level and was prepared by my contractor. I asked if they could do the installation. I was given a firm no. I now had to get another quote for the job. I wouldn't have had empire do the job if they told me the boards on my porch were not level.
My son had been ripped off several years ago. I am still waiting for the salesman to return my call (4 days now). Please don't get ripped off and shop at local stores. I would have left no stars if it was available. My local store was about 25% cheaper.
BUYER BE AWARE!!
Reply from Empire Today2026-05-04
Robert, we are genuinely sorry to hear about your experience. Please know that this is not the level of service we strive to provide. We take your feedback very seriously and genuinely want the opportunity to make things right. Please contact us at [email protected] so we can work towards a prompt resolution.
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Andrew B美国 · 1 review · Experienced 2025-04-30 ·
★★★★★
Melville, NY office illegal coercion, forcible sales tactics or risk firing!
This man who ran the office was a corrupt enmsrassment and an insult to buffoons. He forced employees to blatantly lie, risking personal/physical harm. Anthony is his name and he should be jailed for Larceny, corruption and turning his back on employees whom attacked. Shame on him lack of common human decency. Locked the ba--tard up! Anthony is a scumbag!
The sales and install happens quickly and everything seems fine. They tell you all about their wonderful warranty and how they take care of customers... Then you need to use your carpet stretching warranty after a couple of years and you get NOTHING. They give you a warranty confirmation number, then when you reach the call center after a long wait, they answer and put you on a 15 min hold before disconnecting. Then you call back, wait 10 more minutes for someone, they start to pick up, silence, then click they hang up. Once, its a mistake. Twice, somethings off, three times in a row is a business strategy to avoid spending any money on you after you're a customer. I posted on their Facebook page and not surprisingly the social team reached out right away assuring me someone would be in touch shortly... no such luck. Almost 24 hours later still silence.
Reply from Empire Today2026-04-30
Justin, we regret to hear that your experience did not meet your expectations and want to assure you that we take your concerns very seriously. We understand that you have already been in contact with our customer service team to address your concerns. If you require any further assistance, please don't hesitate to contact us at [email protected].
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Ashley美国 · 5 reviews · Experienced 2025-04-15 ·
★★★★★
Cheap Results--No Solutions
I am extremely disappointed with the quality of the flooring I purchased from this company. Despite being only two years old, the floors are already covered in nicks and showing significant wear. To make matters worse, they no longer even carry this specific product, leaving me with a 'cheap' result and no easy way to fix it. I strongly advise others to look elsewhere for their flooring needs. Save your money and find a different contractor who stands by their materials. Save the automated "please contact us" reply. I have already reached out and received no actual support. Your team has failed to address the damage to my floors or acknowledge the seriousness of these concerns.
Reply from Empire Today2026-04-16
Ashley, we understand your frustration and apologize for the experience you've had. We strive to provide accurate information and high-quality products, and it's disheartening to hear that your expectations weren't met. We value your feedback and will use it to improve our services.
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Jason walker美国 · 5 reviews · Experienced 2025-12-03 ·
★★★★★
This upcoming September will be two…
This upcoming September will be two years since we had flooring installed. Called a week ago about a plank the was poping up. As of today they called back and stated that the warranty was only good for a year despite the contract saying its a five year warranty. Quoted almost 300 dollars to reattach the plank with our own material. The flooring system for a normal living room and small bedrooms was 8k. Never again and I will be reporting to the BBB and filing a small claims action immediately. Buyer beware. Your response doesn't change the fact you failed as a company to provide service to past customers!
Reply from Empire Today2026-04-13
Jason, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.
The sales rep was very knowledgeable about flooring. He helped us with pricing. We love our new flooring. The installers were hard workers and did an excellent job. They installed 3bedrooms and hall and 2 bathrooms in 1 day. We were told it would take 2 but they worked so hard and got it done in 1 day. We are very happy we chose Empire Today.
Reply from Empire Today2026-04-06
Marsha, making beautiful new floors easy for our customers is what we strive to deliver. Your satisfaction is our top priority, and we’re happy to know we have delivered on our mission.
This is the worst company you can use to purchase flooring from. I purchased some flooring a while ago. They did not complete the job. They tore my baseboards up didn’t put the quarter round on the floor and now they’re refusing to complete the job. I’ve been going back-and-forth with one of their representatives, Charles Ogunwuyi who is a big liar, claiming that he tried to contact me to get the floor installed. I sent Charles multiple emails spoke to him on several occasions. I even waited at my house two times for the installers to show up to install the floor. They didn’t show up nor did they call to say they were not coming. Charles was made aware of the situation and I had him to pay me for this day of work. Now he wants to say they’re not gonna repair my floors because I didn’t respond to an email but your workers don’t show up for two days while I waited for them to come. I will not be taking advantage of by this company.
Reply from Empire Today2026-03-20
Dear customer, we're sorry to learn you're unsatisfied. We feel our team offered the best possible solution. If you wish to move forward, please inform us.
I had empire install vinyl floors that were supposed to be top of the line, let them know that I have children and animals and a small farm so durability was a must. They assured me that their product was that and more and came with a "lifetime warranty ". It has been 6 years and the floor is coming apart at the seems and buckling on the sides, and there are even pieces breaking off. I contacted them and they sent someone to assess it after a couple of weeks back and forth. I was told then that they no longer use that manufacturer and that the entire floor needs to be replaced. Due to accesive wear and tear I would need to purchase new floors and contract with them. I am incredibly disappointed in this company and would NOT recommend them.
Reply from Empire Today2026-03-20
Joannie, we understand your frustration and apologize for the experience you've had. We strive to provide accurate information and high-quality products, and it's disheartening to hear that your expectations weren't met. We value your feedback and will use it to improve our services.
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Shari美国 · 1 review · Experienced 2025-04-02 ·
★★★★★
Do not be deceived by Empire's new TV…
Do not be deceived by Empire's new TV ad. They are not professional and their product is inferior. We ended up going to Home Depot and we're very pleased from start to finish.
Reply from Empire Today2026-03-18
Shari, thank you for bringing this to our attention. We regret that your experience did not reflect the standards we hold. We’ll be reviewing this with our team to ensure better service moving forward. If you’re open to further discussion, we welcome you to contact us at [email protected] with further information.
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William O美国 · 9 reviews · Experienced 2026-03-09 ·
★★★★★
my contact and consult with rebecca z
my contact and consult with rebecca z. was very nice and she was very helpful with helping me choose the right flooring. she worked very closely with me and i feel i recieved a good offer on flooring needs. my install is sceduled for 4-24-2026. looking forward to it.
Reply from Empire Today2026-03-18
William, we're happy you found your sales consultant to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
