Empire Today

Horrible work! Stay away from Empire Today!!

My luxury vinyl plank flooring was installed very poorly regardless of the high costs. Empire made a commitment prior to the installation that the floor will have warranty after the instillation. If any damage occurred with the floor, they will repair it. The reason they provided to justify the high costs. As horrible as the instillation was, the floor keep coming off. I called them to repair the floor, they told me to make a payment for that which I did not do and so the floor is still bad with all the money I paid for the floor. Their way of doing business is horrendous! I advice that customers stay away from empire!!

Since you came here to see what actual…

Since you came here to see what actual peoples' experiences are using Empire Today, believe the hundreds (thousands on some sites) of 1 star reviews you're reading. There are currently 1,544 complaints in the last 3 years just in Colorado Springs, per the Better Business Bureau. This is the worst experience you will have installing your new flooring and additionally the joy goes on and on. You may get lucky and your issue will get resolved. Don't bank on it though - as all these one stars will attest to. It's now in the Better Business Bureau's hands for me then a lawyer. They should be closed down but unfortunately people keep using and funding them, and they get away with it. (Thus, the lawyer)

Promised our doors would open in

Promised our doors would open in. Waiting now 5 months to have doors operate properly and at a additional cost of $1,600, $300 more than the flooring cost for a total cost of $2,900, quoted $1300. Also, seem to buy most of their supplies from Lowe's. Just go to Lowe's in the first place.

Blood stain

Had a great consult with Tom Sheffer. Installation process was good; however 1 hour after they left we moved our couch back about 3 inches and found a stain kind of looking like blood. Let them know the next day. Have been going back and forth with customer service for several days and we need to find our own steaming company, and they continue to say its our fault... Unfortunately can no longer recommend. Crazy to blame a customer after spending 7,000+ dollars...

This is the second time Empire has done my floors with very noticeable faults.

This is the second time Empire has done my floors. The first time there were countless flaws for which Empire continuously refuse liability until someone from Empire viewed the work and advised that the work needed to be totally pulled up and redon, which puts us here today. After the first issue you would think that empire would send someone out to review the completion of the second job. No one has come out or reached out. The new job has its own set of new issues, such as split and unleveled floor boor causing splinters to bare feet. This is totally ridiculous for the money spent. I will be reaching out to the better business bureau this time. Something needs to be done,

Zero stars

If I could it would be a zero. 2 change orders on a simple install. They blamed the sales guy took no ownership. Sad company. I was told not to use empire but I already signed contract stupid me. The install was incomplete and crappy. You a real company next time

Quality price and warranty. I expect excellent customer service.

Customer service and the professionalism of the installers and salesperson was beyond what I expected.

We highly recommend!!!

The experience was outstanding from the estimate to the completion of the installation. Charles Caldwell was great and Vladimir and his crew did an excellent job on the installation. Their attention to detail was commendable and the finished product exceeded our expectations. We will recommend this team to anyone! Thank you for helping us with our flooring!

“Accidental damage” is not really covered

Floor was scratched due to accidental damage and they said they didn’t cover that type of accidental damage since I drop something while moving it, this company is full of snake like tactics to get out of repairing things. Go with any other floor brand

Expect Lies, Forged Documents, Unprofessionalism, & Incomplete work

know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What’s most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone. Update: they replied below to say "reach out to them". We've done that repeatedly. They deprioritized completing our project to go out on new projects. We are having to wait at least until Saturday until they send a team out to finish the job. First they told us Wednesday. On Wednesday they pushed it back until Saturday. We have no idea if they will show up or not. So I will keep posting reviews until they show up. Update 2: Empire came back and finished the floor 5 days later on a Saturday. On Monday morning, we received a Completion Receipt that had my wife's name and someone else's signature. They forged her signature on the receipt. I don't know why they wouldn't just have us sign it themselves. These guys have absolutely no integrity. AVOID BY ALL COSTS

Quick professional installers and did a…

Quick professional installers and did a great job cleaning up once complete

Dishonest Employee and Company

Dishonest company, salesman Brent Blazquez Jauregui, came out gave us an estimate for over-$10 K , said he will email it to us , he never did, we called several times and the customer service said they will inform him , still no estimate. He wanted to know how we made our money, what kind of car we drive, he was asking about a painting if it’s expensive, then Brent got angry when he realized we were video taping him and had cameras, he wanted us to turn off our cameras, we said NO, he said he have rights in our house, never turned off your cameras for strangers, always video with phone or cameras .SCAM AND FRAUDULENT COMPANY

Husam Mahmoud was great

Empire Today is the worst of the worst!

We paid over $10k for LVP flooring in our house. Not even 9 months later, one of the planks began to rot up against the wall. After painfully requesting a rep come out and review the rotting plank, it took several weeks before they finally returned with a response. They were NOT going to honor the warranty and repair the damage, claiming that our 17 year old arthritic dog, who can barely hold himself up, must have clawed at the plank, destroying it. Absolutely despicable customer service and a complete violation of the warranty. I'd give them zero stars if that were an option; do yourself a favor and find another flooring company.

Spent over $10,000 on carpet that was…

Spent over $10,000 on carpet that was sold as “high quality” and superior to our existing flooring. It was thin, flimsy, and looked dirty immediately. Installation was rushed and improper: bumps everywhere, jagged transitions, and visible defects on stairs. Installers left staples in the carpet while I had a crawling baby and toddler — a serious safety issue. Empire’s own inspection flagged all problems, but repairs were only partially done because they “ran out of carpet.” Two years later the carpet is worse. Scheduled a re-stretching appointment, waited all day, and no one showed up. Minimal apology, just asked to reschedule. Worst $10,000 I’ve ever spent. Misleading sales, unsafe installation, and zero accountability. Go local.

UPDATE TO WHERE TO GO SO WE CAN ALL…

UPDATE TO THEIR RESPONSE, You didn't give me any resolution!!! You just come back with excuse after excuse as to why its all our fault!!!! so what is this resolution you are referring to because this is the first time hearing about it. ALSO, I found an attorney that will look at anyone's problem that they are having with empire. His name is MIKE AGRUSS His website that you can contact him is agrusslawfirm.com UPDATE TO WHERE TO GO SO WE CAN ALL TALK TOGETHER AND SUE THEM. Please go to "EMPIRE TODAY CUSTOMER COMPLAINTS" on Facebook. My attorney is interested in filing a class action lawsuit against them. This company doesn't know who they ripped off. I'm a retired Veteran with a lot of time on my hands. So please go to Facebook where you can tell us what happened to you and we can all talk with each other. I told you empire that I would be doing this and you didn't listen. What ya think jodi???

It was awful 😞 Empire had me going…

It was awful 😞 Empire had me going around in circles they are not professional

Extremely Disappointed

I purchased wall-to-wall carpeting from Empire Today for my 6,500 sq ft home, first floor 5 years ago, and second floor 4 years ago, and I deeply regret it. For the amount of money I spent, I expected durability, proper installation, and a company that stands behind its product. Instead, the carpeting is now buckling, warping, and lifting in multiple areas throughout my home. It looks terrible, it creates tripping hazards, and it completely undermines the purpose of investing in a “professional” install. To make matters worse, the links to the e-mail they sent me on 8/1/20, "Keep Important Information for your Records - Warranty," don't even work. And Empire refuses to repair or replace the problematic areas. They happily took the money upfront, but the moment there’s a real issue years later, the customer support disappears. It’s extremely frustrating that companies like this love to send surveys a few weeks after installation asking for “5-star feedback” — as if the true measure of quality is how it looks on day 30. The real test is how well the product endures after a few years of actual living, and unfortunately, Empire Today fails that test completely. A company’s commitment to quality should be judged over time, not just at installation. The carpet I had before this install was 20+ years old, and if it wasn't for the pile and color, I would have been better off keeping it, as it had endured over 20 years. If you’re considering Empire for carpeting, do yourself a favor and look elsewhere. It might look great for a month, but the real story begins after that — and it’s not worth the price, the hassle, or the lack of accountability.

The installer were very professional,I…

The installer were very professional,I like the final product

I wish I could recommend this company…

I wish I could recommend this company but our experience was terrible. Sales person, Bobbie, had no clue what the installers actually do and did not explain what the final install would look like. Installers broke a piece of furniture. They tried to fix it with out saying anything and completely destroyed the piece. Bobbie promised to call us back to let us know what they were going to do for us but we havent heard from her. That was 4 days ago. Bobbie's managers didn't have time to give her a solution, they were too busy in meetings. You have to pay infull before the install is complete so Empire holds all the cards. They dont care about you or the vendors they hire. If you dont sign off on the job, they just dont pay their installers (who are subcontractor with crews that are not supervised unless you complain). Overall a terrible experience.